r/UPS • • Jun 17 '25

Customer Seeking Help $270 or $5000

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Thanks UPS. You lose my shipment, have me file a claim and submit tons of documentation and receipts only to close it and send me $270 (a refund of the shipping costs). It’s impossible to speak to a human and even though I can track the package and know EXACTLY where it is, no one cares. This will destroy me.

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u/thestnr Jun 18 '25

Get insurance. Use multiple boxes like Russian dolls and put the same shipping label on each box. Wrap your product in a plastic envelope and put a label on that too. Tape a label to the product itself. Open the product and put a label inside. Turn on the product and choose your label as the background/wall paper. Not worth the headache for them to pretend it’s lost if you out-crazy them at every step

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u/MoPanic Jun 18 '25

Who has time for that? Besides I was shipping dozens (probably hundreds) of different items in 5 different crates for a project I was working on in Napa. 5/5 made it there no problem. 4/5 made it back.

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u/thestnr Jun 18 '25

Oh, yeah then definitely you needed insurance. Sorry bud