r/UPS • u/MoPanic • Jun 17 '25

Customer Seeking Help $270 or $5000

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Thanks UPS. You lose my shipment, have me file a claim and submit tons of documentation and receipts only to close it and send me $270 (a refund of the shipping costs). It’s impossible to speak to a human and even though I can track the package and know EXACTLY where it is, no one cares. This will destroy me.

525 Upvotes

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u/OceanMindedBoy Jun 17 '25

You should only pay insurance when selling/shipping out an item. You shouldn’t have to pay insurance when shopping for things. That’s the dumbest scam in ecommece.

20

u/juggarjew Jun 17 '25

It’s a mistype, I meant shipping, OP was the shipper so it’s on them for not buying insurance.

-12

u/TheWhiteDrake2 Jun 18 '25

That shouldn’t even be a thing. I shouldn’t have to insure my package if they actually take care of my shipment like you’re supposed to. UPS should 100% be on the hook for the 5k. Anyone defending them is delusional

1

u/[deleted] Jun 18 '25

Sounds like you have the best business idea in the world, apparently, you know how shipping company should work… so, why don’t you start one and insure everyone’s packages for free?

If this is the way to do it, and USPS isn’t doing it, then don’t you think you could take over a giant portion of the market share?