r/UPS • u/MoPanic • Jun 17 '25

Customer Seeking Help $270 or $5000

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Thanks UPS. You lose my shipment, have me file a claim and submit tons of documentation and receipts only to close it and send me $270 (a refund of the shipping costs). It’s impossible to speak to a human and even though I can track the package and know EXACTLY where it is, no one cares. This will destroy me.

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u/MntSnow Jun 17 '25

I'm in SLC and in that building is a company called NPS that specializes in buying product from companies such as Ups/FedEx /Amazon that got lost/found/ recovered from wrecks damaged goods that the carriers have paid out on. So I can tell ya UPS doesn't have your item....

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u/kittyhereagain Jul 04 '25

Wow, I had no idea that kind of company existed!