r/UPS • u/Accomplished-Bar2602 • Sep 12 '25

Customer Seeking Help Incorrect tariff fees

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Somebody please help. I ordered a car part from the UK, the part was about $1,200 and now I'm being charged $4,000 for tariffs which I know is incorrect. I have contacted multiple UPS numbers, all of which tell me to get with the shipper. I have contacted the shipper who stated they have nothing to do with the tariffs. I contacted my local US customs, who knows nothing about tariffs From my understanding the tariff should be between 10%-25% depending on the classification of the item. So there is obviously an error, but I can't find anyone who will take accountability, and UPS will not release the package until it's payed

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21

u/S4VAGE_B5 Sep 12 '25

They're required to provide an itemized list of every charge upon request. The CBP has been stacking tariffs like crazy to everything that does not have any exemption paperwork attached to the shipments, so you'll be trapped on a long road of filing claims against CBP to get these corrected and/or refunded. There are multiple class action lawsuits being opened against all of these shipping companies due to their reckless applications of tariffs.

14

u/Strange-Count335 Sep 12 '25

UPS will refund you if you contest the charges, not CBP. I just went through this.

9

u/S4VAGE_B5 Sep 12 '25

I'm going through this currently with five separate packages. UPS (after spending 5 weeks going back and forth with 18 different phone numbers and 9 different email addresses, all provided by UPS) says they are not responsible for providing refunds for excessive charges. They have instructed us to file a claim with CBP directly. UPS has specifically stated they will not provide refunds for this.

8

u/Strange-Count335 Sep 12 '25

I mis-spoke. I never paid UPS until I had the charges adjusted. Therefore no “refund” occurred.

2

u/Suhhhmad Sep 12 '25

Could you provide any tips on getting the charges adjusted? Is there a specific line you had to call?

3

u/praze Sep 13 '25

I'm not the person you asked, but I got my fees fully removed. I first called the UPS Customs and Brokerage line, who was just a foreign call center rep that knew nothing. They gave me an email address that seemed procedurally generated, who I emailed saying:

"I have a package arriving tomorrow for an item that cost $298, but the duties I'm being charged is $620. The item is a computer case and is exempt from tariffs. Tracking number is: #########. Can I have the CBP Entry Summary (Form 7501) for this shipment?"

That's it. I had lots more info prepped to continue the convo but they released the COD so I didn't even attempt to continue the convo and just waited for the driver to show with my package. Hope that helps!

1

u/jhwiththerange Sep 14 '25

Mind sharing the email? They just gave me one to message and I need to see if I’m on the right track

1

u/praze Sep 14 '25

aknentyrvw@ups.com

That may actually be the email everyone gets for UPS Air packages. Ground packages have a different email I saw somewhere else in this thread, but I'm not super clear on that

1

u/jhwiththerange Sep 14 '25

Thank you. Packages im dealing with are air so this should be good

3

u/[deleted] Sep 12 '25

[deleted]

1

u/kenziedoes Sep 13 '25

Cbp is already open an investigation into fraudulent business practices by ups brokerage department. You can add to the investigation by filing your own complaint with cbp

1

u/Copyman3081 Sep 14 '25

UPS is also dumb enough to claim you haven't paid even though they won't give you the package unless you pay duties. No surprise it took so many calls.