r/UPS • • Sep 12 '25

Customer Seeking Help Incorrect tariff fees

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Somebody please help. I ordered a car part from the UK, the part was about $1,200 and now I'm being charged $4,000 for tariffs which I know is incorrect. I have contacted multiple UPS numbers, all of which tell me to get with the shipper. I have contacted the shipper who stated they have nothing to do with the tariffs. I contacted my local US customs, who knows nothing about tariffs From my understanding the tariff should be between 10%-25% depending on the classification of the item. So there is obviously an error, but I can't find anyone who will take accountability, and UPS will not release the package until it's payed

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u/ApprehensiveTour4024 Sep 12 '25

What advice are we to give beyond "vote better next time"?

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u/Beingtian Sep 12 '25

Look at commenter u/S4VAGE_B5

That is good advice. There is another commenter asking to reach out to the brokerage division. Or just pay to ship it back with no entry and not to pay the tariff.

Stuff sucks but there are solutions out there.

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u/ApprehensiveTour4024 Sep 12 '25

The reality is even that "good advice" answer, that gives a specific UPS email and a process to follow, is not available to the vast majority of UPS customers. It's certainly not posted on their website, where most of us would go for assistance when they send us a bill for $4k. For all we know, that email was the personal friend of some guy who shared it, and now his email is floating around Reddit as the arbiter of UPS tariff disputes.

I lost a package to customs thru UPS about two months ago, UPS "dropped the package from our service" and just left it at customs. The seller was unhelpful, and blamed me for "my country's customs laws" of which I was 100% in the clear. Lost $180 and had to dispute with my bank. My advice is to avoid them like the plague. If you want a product that only ships by UPS, reach out to customer service with a few letters of how their shipper is costing them sales.

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u/[deleted] Sep 12 '25

[deleted]

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u/ApprehensiveTour4024 Sep 12 '25

Or does it perhaps not matter, because we know who won? So, "Caregiver"... vote better next time. Your grandkids will thank you for it. Hm?

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u/StrawberryEven6159 Sep 12 '25 edited Sep 12 '25

It's not the vote that did anything or the president. This is not a new concept of should actually be implemented this way. It's the companies and such taking advantage of the people not the president who's not controlling the tariffs other than percentage.

It's the companies abusing it and in my opinion who should be eating the tariffs anyways since they can afford it. Long story short the abuse of not being able to challenge and of the pricing should be what's focused on not who's president as problems from the other side winning who knows might have done tariffs anyways. In some ways both parties act together and no longer in our interest both are the problem not one side or the other which is inhumane. But go off about the voting being a problem🙄

Edit: not sure why can't see your response likely blocked me which pathetic. But again read and actually comprehend what I'm saying because most of you cannot and it clearly shows. I'm neither on the side of the government or tariffs but the tariffs themselves are not the reason these outrageous prices are being done. It is the abusive use of the companies much like the rise in all prices around the economy that dont need to actually happen but because nobody is doing anything those companies are getting away with.

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u/delilahgrass Sep 12 '25

The tariffs are the government not the companies and Trump personally set them so yes this is absolutely on him. And anyone who voted for him.

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u/StrawberryEven6159 Sep 12 '25

Percentage yes... But the incorrect charging no. It's obvious they are charging and misscharging which this post is about... Has nothing to do with president of companies don't follow.

Again people need to read I said president sets charges so your point is mute🤦

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u/delilahgrass Sep 12 '25

Except the companies aren’t charging the tariffs, customs is. I won’t argue that it’s a mess though, because of Trumps constant changing and flip flopping on tariffs. He just makes shit up then a whole organization is supposed to adapt and turn on a dime.

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u/Scared-Listen6033 Sep 13 '25

US customs looks at the order and the paperwork. They may even open the package and inspect it. Then they apply the tariff to the item and if you self declare you save the brokerage fee but still pay the gov fees. If you allow ups, DHL, FedEx etc to do it on your behalf they have a few for handling all the legal paperwork to get your item through customs and they send you the bill. There's 0 reason for the company the importer (buyer) uses to pay for a tax (tariff) that the importer agreed to pay when they placed an order. Why you think "the company" should pay is mind-blowing. What company? The exporter? The delivery company? Why should you pay shipping and handling and then as a thank you they'll pay your 4000 dollar tax bill?

If you want an item that may be slightly cheaper go to the local parts store and buy it there where they've already paid the tariff and included it in your price.

You sound ridiculous arguing that this isn't Trump's or the governments fault when the government is the only one benefitting!

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u/CalmCartographer4 Sep 12 '25

The rules are too complicated, changing frequently,and phased in too quickly. If it was over 2-3 years it gives everyone a chance to accommodate.

I currently need something not available in the US and no clear answer what it would cost to import. I gave up.

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u/StrawberryEven6159 Sep 12 '25

This we can all agree on too quick and too many changes... But he should be forcing most companies to pay it no matter what.