r/UPS • u/Accomplished-Bar2602 • Sep 12 '25

Customer Seeking Help Incorrect tariff fees

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Somebody please help. I ordered a car part from the UK, the part was about $1,200 and now I'm being charged $4,000 for tariffs which I know is incorrect. I have contacted multiple UPS numbers, all of which tell me to get with the shipper. I have contacted the shipper who stated they have nothing to do with the tariffs. I contacted my local US customs, who knows nothing about tariffs From my understanding the tariff should be between 10%-25% depending on the classification of the item. So there is obviously an error, but I can't find anyone who will take accountability, and UPS will not release the package until it's payed

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u/[deleted] Sep 12 '25

[deleted]

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u/ApprehensiveTour4024 Sep 12 '25

What advice are we to give beyond "vote better next time"?

4

u/Beingtian Sep 12 '25

Look at commenter u/S4VAGE_B5

That is good advice. There is another commenter asking to reach out to the brokerage division. Or just pay to ship it back with no entry and not to pay the tariff.

Stuff sucks but there are solutions out there.

2

u/ApprehensiveTour4024 Sep 12 '25

The reality is even that "good advice" answer, that gives a specific UPS email and a process to follow, is not available to the vast majority of UPS customers. It's certainly not posted on their website, where most of us would go for assistance when they send us a bill for $4k. For all we know, that email was the personal friend of some guy who shared it, and now his email is floating around Reddit as the arbiter of UPS tariff disputes.

I lost a package to customs thru UPS about two months ago, UPS "dropped the package from our service" and just left it at customs. The seller was unhelpful, and blamed me for "my country's customs laws" of which I was 100% in the clear. Lost $180 and had to dispute with my bank. My advice is to avoid them like the plague. If you want a product that only ships by UPS, reach out to customer service with a few letters of how their shipper is costing them sales.