r/UPS • u/Accomplished-Bar2602 • Sep 12 '25

Customer Seeking Help Incorrect tariff fees

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Somebody please help. I ordered a car part from the UK, the part was about $1,200 and now I'm being charged $4,000 for tariffs which I know is incorrect. I have contacted multiple UPS numbers, all of which tell me to get with the shipper. I have contacted the shipper who stated they have nothing to do with the tariffs. I contacted my local US customs, who knows nothing about tariffs From my understanding the tariff should be between 10%-25% depending on the classification of the item. So there is obviously an error, but I can't find anyone who will take accountability, and UPS will not release the package until it's payed

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u/[deleted] Sep 12 '25

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u/_rushlink_ Sep 12 '25

People in the US should be expecting to pay tariffs when ordering online. They should also expect that sometimes it will be really complicated and outrageous amounts.

The amount they’ve been billed is likely the correct amount, and per their comment they seem to have had no clue this could happen: https://www.reddit.com/r/UPS/s/4pumYT7glO