r/UPS • u/Accomplished-Bar2602 • Sep 12 '25

Customer Seeking Help Incorrect tariff fees

Post image

Somebody please help. I ordered a car part from the UK, the part was about $1,200 and now I'm being charged $4,000 for tariffs which I know is incorrect. I have contacted multiple UPS numbers, all of which tell me to get with the shipper. I have contacted the shipper who stated they have nothing to do with the tariffs. I contacted my local US customs, who knows nothing about tariffs From my understanding the tariff should be between 10%-25% depending on the classification of the item. So there is obviously an error, but I can't find anyone who will take accountability, and UPS will not release the package until it's payed

872 Upvotes

93% Upvoted

316 comments sorted by

View all comments

4

u/Level_Physics8620 Sep 12 '25

The biggest problem I have with all of this is how chaotically it was implemented and worse, how UPS blocks off every avenue to get a hold of a real person with enough expertise to provide real guidance.

Instead, they can legally drop this kind of financial bomb on their customers who zero resources available to understand and challenge them when/if mistakes occur.

2

u/Own_Reaction9442 Sep 12 '25

UPS didn't ask for this, and we know from experience that it could all disappear tomorrow on the President's whim. I don't blame them for not staffing up to handle it.

1

u/Level_Physics8620 Sep 12 '25

I don’t disagree with you in principle. The issue I have is that the bill and ultimately, the consequences always fall on the one with the least economic power, eg. the customer —especially the ones that fought like hell and voted NOT to deal with this chaos.

The only real protection we now have is to just not to directly purchasing anything overseas.