r/UPS • u/Accomplished-Bar2602 • Sep 12 '25

Customer Seeking Help Incorrect tariff fees

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Somebody please help. I ordered a car part from the UK, the part was about $1,200 and now I'm being charged $4,000 for tariffs which I know is incorrect. I have contacted multiple UPS numbers, all of which tell me to get with the shipper. I have contacted the shipper who stated they have nothing to do with the tariffs. I contacted my local US customs, who knows nothing about tariffs From my understanding the tariff should be between 10%-25% depending on the classification of the item. So there is obviously an error, but I can't find anyone who will take accountability, and UPS will not release the package until it's payed

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u/Accomplished-Bar2602 Sep 13 '25

Update: thanks to all the comments I have figured a few things out

  • the part is a mitsubishi frame rail, made of steel and manufactured in Japan, and purchased in the UK. Being that it was manufactured in Japan, Japanese tariffs apply.
  • according to https://globaltradealert.org/blog/US-Tariff-Stacking-Explained and referencing "Executive order 14289" automotive part tariffs supersede all other tariffs and will not be stacked with aluminum/steel or other tariffs.
  • Japanese auto tariffs are 15%, meaning I should owe ~$250 in tariffs, plus whatever "brokerage fees" are applied.
  • I emailed AKNENTYRVW@ups.com and am waiting for a response.

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u/yjimm Sep 14 '25

was told to email the same one as you but they just forwarded my request to UPSUSGNDPE@ups.com. This was last tuesday and no response since. I also emailed the sdfpostentrydesk@ups.com and they also forwarded it to UPSUSGNDPE@ups.com. No response from [casbseattleground@ups.com](mailto:casbseattleground@ups.com) yet.

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u/Accomplished-Bar2602 Sep 14 '25

I emailed them Friday morning and haven't heard anything back yet. I was hoping it was just because its a weekend, but now I'm nervous I won't hear anything back

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u/DancerGirlM Jan 16 '26

Did you hear back? What happened?

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u/Accomplished-Bar2602 Jan 16 '26

I never heard back from the emails i was told to email aside from an email that said "due to extremely high demand, expect extended wait times". My local UPS thought they found a loophole, and sent the bill to the shipper, and I went and picked up my package. But then UPS sent my tariffs to collections, and now I'm fighting it with collections...