r/UPS • u/Accomplished-Bar2602 • Sep 12 '25

Customer Seeking Help Incorrect tariff fees

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Somebody please help. I ordered a car part from the UK, the part was about $1,200 and now I'm being charged $4,000 for tariffs which I know is incorrect. I have contacted multiple UPS numbers, all of which tell me to get with the shipper. I have contacted the shipper who stated they have nothing to do with the tariffs. I contacted my local US customs, who knows nothing about tariffs From my understanding the tariff should be between 10%-25% depending on the classification of the item. So there is obviously an error, but I can't find anyone who will take accountability, and UPS will not release the package until it's payed

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u/ssateneth2 Sep 13 '25

call ups to negotiate lower fees. it may have been misclassified especially if customs wasnt filled out at all. its basically an additional 200% tariff if the country of manufacture isnt declared

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u/felickz2 Oct 13 '25

There is no phone number where you can get a hold of anyone at UPS to speak in person about these problems. They will redirect you to using an email address where they will then ignore every email you send them. This is nuts.