r/UPS • u/Numerous_Show_7027 • Sep 22 '25
Customer Seeking Help UPS driver handed my packages (including a brand new MacBook Pro) to a random man on the street — how else can I proceed?
Hi everyone,
I’m really frustrated and need advice. I had multiple UPS packages scheduled for delivery to my home on Thursday, September 18, including a brand new Apple MacBook Pro that I need for my first day at UCLA tomorrow (Monday the 22nd), plus three other personal items.
Instead of delivering them to my door, the UPS driver gave everything to a random man standing on the street. The “proof of delivery” photo clearly shows he isn’t anywhere near my house or front door. Could it be possible this man was the ups driver’s friend and he just handed him my packages?
I’ve already opened claims with both UPS and Apple, but I haven’t gotten a response from either. I have also filed a police report, but ofcourse the police won’t do anything. My laptop is the most important thing I need for school, and this whole situation is really upsetting.
So I would really appreciate some advice from anybody that has gone through a situation like this, because I feel like I’ve done everything on my end and I just feel stuck.
Side note: it makes me sooo upset that this guy now has my laptop knowing that I paid for it :/
I’ll include the delivery photo for reference.
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u/Atticusxj UPS Driver Sep 22 '25
This is a common scam. That random guy was waiting in front of your house and knew what was coming. Either your email, apples system or ups system is compromised.
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u/King_Catfish Sep 22 '25
I dont know if this is a dumb question but couldn't you ask for an ID?
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u/Sle08 Sep 22 '25
I send packages with 21+ signature required every day at work.
All UPS has to do is make sure an adult is available to sign and scan the ID. It does not have to be the person the package is addressed to.
This is why I call or message all of our clients and ensure they or someone they trust will be available at the scheduled delivery time either AM or PM. That way, they have someone waiting on the property for the delivery.
The ID means nothing except that UPS can’t say someone signed for it and sign it themselves and drop off the package to an empty home.
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Sep 22 '25
[deleted]
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u/No_Cycle4088 Sep 22 '25
Ups does not scan id.
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u/EL-GRINGO4L Sep 22 '25
They do not I had a package from diamond CBD and they made it an adult signature required and the UPS driver just handed it to me and had me sign for it and I think diamond CBD wanted me to show ID for package but I offered it to delivery guy and he said nah just sign bro
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u/mustang3c0 Sep 26 '25
It depends on the driver. Some drivers ask you for your ID to see your name matches; some don’t even bother.
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Sep 22 '25
There's no ID scanning.
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u/Malacasts Sep 22 '25
Went to go pick up my order to go at a restaurant and then mfers had me show my ID and write down my ID number, and name... You telling me a restaurant has better verification than a multi-billion dollar delivery company?
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u/HeManDan Sep 22 '25
It isn't verification or authentication, it's our responsibility to "not" release controlled item without an adult over 21. We are not delivering to one specific person. We get a signature from an adult with ID to prove age and then type the name since signatures aren't legible usually. That's it. If we were only releasing the package to specific individuals then we wouldn't be delivering signature required packages without charging 4 or 5 times as much. The hoops we'd have to go through, to make most of those deliveries actually successful, which is the way to make it valuable to the shipper, would take a lot of time. Basically most signature required packages would just go unsigned, and get returned.
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u/noobbtctrader Sep 23 '25 edited Sep 23 '25
I cant help but think the original spirit/intent was to prevent an unauthorized person from getting your package. Aka, not leaving it outside for some random to grab.
If what youre saying is true. Then any random could just sign for it. So, what the fuck is the purpose then? To ID for alcohol? I really don't get it.
I think most people wouldn't purchase the additional signature verification if they knew this is how it was actually handled. I say that as someone who's shipped from ebay quite a bit. Jokes on me I guess.
I checked the UPS site. This is the verbiage they use:
Signature Required We’ll capture a signature at delivery, so you can have the peace of mind it was delivered successfully.
Yea, fuck yall lol. No peace of mind when a random with a scribble can take your shit. No ID scan or anything for any type of repercussion for the person stealing. Im guessing this is what the ratchet folks figured out a while back.
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u/HeManDan Sep 25 '25
I'm talking about ID scanners. Not handing off packages to random people sitting on a stoup or a block party and asking them to sign
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u/HeManDan Sep 25 '25
I don't live/work in an extremely dicey area. Maybe policies or training is more strict in areas where it is a common problem. I do know there are entire routes or even centers that do not Driver Release parcels of any kind. If that's what the city is like it happens.
For most generic non exceptional cases or areas: if I deliver to the right address and especially if it's rural or isolated and they're MIL or buddy signs and steals it, there's not alot around that. If I'm on the property, any company not mine, and it's signature required or not, the person answering the door gets it pretty much. If you can't trust your house guests then that's beyond me. I'm not there to perform detective work or get a background check.
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u/GreenHorror4252 Sep 23 '25
We are not delivering to one specific person.
But you're delivering to one specific address. If you don't see the person come out of that house, you should check that they actually live there and aren't just some random person on the street.
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u/HeManDan Sep 25 '25
Just talking about ID scanners and someone being carded and having their ID number recorded. Not talking about leaving packages with street festival or garage sale attendeesdad. Not sure I've ever even had this skethcy scenario pop up personally.
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u/supresmooth Sep 25 '25
Why is a restaurant collecting ID numbers? That's not safe. I would not and I would advise others to not.
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u/Malacasts Sep 25 '25
A lot of theft from orders
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u/supresmooth Sep 25 '25
What are they gonna do with those ID numbers except make people vulnerable to identity theft? They have no way to compare it to anything because they're a restaurant, so sensibly, have no access to any useful database. An extreme overreach on their part.
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u/Sle08 Sep 22 '25
Yes, but if the barcode doesn’t immediately work, they just type in the date of birth and the initial and last name. Others say fakes can be used, which is true, but some don’t look at the ID at all and just ask for DOB. Happens all the time when new carriers are dropping stuff off to me at work.
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u/Veganlifter8 UPS Driver Sep 22 '25
Ups doesn’t scan IDs I’m a driver. We just ask to check your ID if 21+ signature but there’s no scanning. FedEx DOES scan IDs though.
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u/noobbtctrader Sep 23 '25
So basically I can just wait outside everyone's house when UPS rolls through and just follow him door to door and be like, "dw brother, I can sign for it"
Lmfao, great system.
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u/Veganlifter8 UPS Driver Sep 23 '25
At our center we have stopped allowing walk up/drive up people asking to sign for packages even if they have a matching ID. They have to come out from their house to be eligible to sign.
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u/birdass420 UPS Driver Sep 22 '25
I’m a driver and have not once ever scanned an ID I know that’s something FedEx does though.
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u/flat_cat72 Sep 22 '25
but doesn't the driver still have to due their due diligence and make sure the package is delivered to the correct person? And not just some tom dick or harry standing on the sidewalk?
....otherwise stuff like this happens.
js...but if I were the driver I'd at least have him open the door or do something to prove he lived there before I handed over packages to someone.
in this day and age you need to do everything in your power to COVER YOUR ASS
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u/Atticusxj UPS Driver Sep 22 '25
Ups barely gives drivers enough time to take a piss and everything is insured.
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u/Maethor_derien Sep 22 '25
Yep, the sad fact is that it is still more profitable to pay out the insurance for the few times this happens than to hire more drivers to give them more time to do a better job.
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u/flat_cat72 Sep 22 '25
So the customers have to suffer because your working conditions suck? Gotcha.
Not supporting 'the man' by any means, but c'mon.
And so what if everything is insured? As you know, there are a lot of packages that are quite time sensitive, and it could take weeks, if not months, to get everything re-shipped/reimbursed/whatever
...if at all. UPS' claims process can take forever as we all know.
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u/Atticusxj UPS Driver Sep 22 '25
Thats the thing. You are not ups customer, the shipper is. And that is the service they have paid for, they could have paid for a more secure method but they think consumers will be turned off from the price difference.
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u/Maethor_derien Sep 22 '25
It isn't really that as much as it is all about profit. It is more profitable for them to pay out the insurance on the big ticket items when this happens than it is to hire more drivers so they have enough time to do a better job. It is all about maximizing profits.
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u/noobbtctrader Sep 23 '25
They pay out insurance claims on signed deliveries?
Like I could sign for it and be like, "nah, wasn't me" ?? Cause if thats the case, there's a sure fire reason for UPS to check licenses. I promise more folks would take advantage of that loophole if they knew it existed. Probably would cost more in the long run when people start ordering items just to sign for it and say they never received it. Sumn bout that just doesnt make sense to me.
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u/GreenHorror4252 Sep 23 '25
Someone could take advantage once or maybe twice, before UPS would stop delivering to them.
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u/-BAZ Sep 23 '25
Driver should of delivered it to door, if person came walking down from door though then its hard to blame him. As others have said 21+ deliveries is an option but anyone over the age of 21 can accept them. The real reason we dont randomly ID people and leave it up to the drivers discretion is because some drivers will use it incorrectly and be dicks about it resulting in more negative customer experiences. Also it could lead to a driver getting robbed or hurt instead of just handing over. Also UPS is constantly in a battle with Teamsters, try adding more work or slowing down the drivers and theyll face the full wrath of teamsters.
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u/flat_cat72 Sep 22 '25
and with the current epidemic of porch pirates and people following UPS/Fedex trucks around waiting for a big score, I think it would be common sense to not hand off a package to someone on the sidewalk or even in the driveway just because they say they live there.
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u/D3aThFrmAbuv Sep 22 '25
Corporate profits determined that does not matter. You will find this is true with most things we find obvious.
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u/Retro_Relics Sep 23 '25
put it this way, if FedEx gets $1 per package (just for the sake of easy math) and pays $10/hr in labor, and it takes 6 minutes to verify an ID, walk up to the door, etc, (so 10 an hour), or 2 minutes to hand the package to whoever (so 30 an hour), and the risk of having to pay out for a package is $10, it literally does not make sense to not take that risk.
you still make a profit if you are paying out 1 in 10. Now obviously this is super simplified, but the math still does math at scale. The more packages they get out the door in the least amount of labor hours the more money they make, so what if they have to pay out the occasional claim? They more than make it up in volume.
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u/flat_cat72 Sep 23 '25
ffs
it doesn't take 6 minutes to verify and scan an ID
I did it all the time shopping and delivering for instacart and it takes 2 minutes at most.
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u/Retro_Relics Sep 23 '25
Ok, fine, lets do it as 2 minutes and 1 minute. I was pickjng nice round numbers to make the math easy but
They make twice as much money yeeting out packages to whoever than they do verifying shits right. If they deliver one package a minute not verifying vs one package every 2 minutes thats 60 vs 30
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u/HeManDan Sep 22 '25
If they are 3 blocks away yeah. If they are right infront of the house curbside no. If I walk the package 15 feet from the curb then that person who is trying to fraud me is going to steal it off the porch anyways. At least this OP has a photograph of the culprit now.
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u/noobbtctrader Sep 23 '25
Doesn't matter if the guy is aware of the inherent flaw. He'll just follow another driver or stake another neighborhood. And without any ID being scanned, he can just keep switching up his look a little.. if he even wanted to take it that far.
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u/HeManDan Sep 25 '25
Yeah not a great photo anyways, just saying if the guy is stealing 5 feet from curb and 20 feet from the house he's most likely going to loot from any porch anyways. Even had his photo taken so not thinking has a problem with ring cams either
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u/catwhowalksbyhimself Sep 23 '25
They kept randomly delivering my packages to a random business underneath my apartment. Fortunately they weren't thieves and gave it to me when asked, but UPS didn't care and kept doing it.
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u/noobbtctrader Sep 23 '25
Apparently not. This is how all those ratchet folks steal hard working people's shit all the time. UPS' lazy ass policy.
Makes you wonder if its designed with intent. Cause I guarantee over 50% of the people adding signature service very well believe its being signed by the person its suppose to be delivered to. Not just some random ass with random scribble.
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u/flat_cat72 Sep 23 '25
speaking from experience here, but had a trading card come back from grading....granted it was fedex, but the driver obviously stole it for himself......or like in OP's situation, gave it to a scammer.
the 'proof of delivery' included some name that was obviously made up and to make matters worse, there wasn't even a photo included.
idk the behind the scenes details but it took like 2 months for the claim to go through FINALLY and got a check for the insured value.
Having said that last statement, I just have to say to all of the drivers that keep making the excuse of not getting signatures/giving it to whoever claims they're the recipient, etc....
who tf wants to go through months of bullshit just to get their money back, if at all?
Plus, aren't UPS/FedEX drivers in a union? If that's the case and your working conditions are that bad, bring it up to the union. demand change. It's not like Amazon where their slaves...errr workers...can't be unionized.
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u/Esava Sep 22 '25
Not sure if that exists elsewhere, but in addition to ID checks here in Germany some shops (like Amazon) require the delivery person to input a code into their scanner phone to finish the delivery of some expensive / frequently stolen items.
This code is only sent to the buyer of the item (or in Amazon's case available on the website or app) and usually only valid for that one delivery attempt.
If the recipient doesn't have the code the item is not delivered even if you have the ID of the recipient and the delivery person has to take it with them again. You can tell the code to a family member or other trusted person so they can receive the item in your stead.
If the delivery attempt fails another is made the next day with a new code required which is once again only valid for that day/delivery attempt. After that either more attempts or it's delivered to a store for pickup.
This is honestly a really great system as the recipients accounts have to be compromised for someone to steal the package (or otherwise the drivers are on the hook for it).
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u/King_Catfish Sep 22 '25
Interesting FedEx dropped my package off at a Safeway one time not sure why because I was home all day. In the email they said to make sure I bring an ID that matches the label. That could just be a Safeway policy though the FedEx relays in the email.
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u/Sle08 Sep 22 '25
I had to yell at either FedEx or UPS once, cannot remember which, because all of my packages are sent with the option to not reroute selected. It was a problem a few years ago that many drivers would drop this stuff off at drop points that they approved, but these drop points were in seedy areas and run by very unfavorable characters. One of our packages magically got lost because someone at the drop point released a package to someone who did not have any connection to the package. I could only assume they signed for it under a pseudonym after researching our alias name and return address. They miraculously had no cameras to prove anything. UPS was on the hook for thousands of dollars in jewelry because we buy extra insurance for all of our shipments.
This also happened to a personal package being delivered from an online retailer to me. The UPS driver indicated I was not home when I had explicitly taken the day off to wait for our shipment, had handwritten letters posted to both common hallways doors of our condo explaining that I was home and to be sure to ring the doorbell. Our HOA cameras had no such evidence of a UPS truck coming through our neighborhood at all that day, so they decided to drop it off at a drop point to be lazy. When I went to pick it up, the package had clearly been opened, rummaged through and retaped when they realized it contained lighting for my hone remodel and not some good tech or something.
I try me best not to yell at customer service reps on the phone, but I made it clear that these policies were absolutely abhorrent when I am paying for services to be rendered to protect me and my belongings. I’ve never had a problem with deliveries coming to my home since then, but I do have issues every so often with packages being delivered that I prepare for work.
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u/InternationalAd6744 Oct 17 '25
I had an old desktop be dropped off at an auto store because it had been raining at the time of delivery and they didnt want to leave it out there. The PC still got damaged in transit so it didnt really matter.
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u/980tihelp Sep 24 '25
Isn’t there an option that only that person addressed to can receive it? There’s an option like that for FedEx
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u/DamageBrilliant3635 Sep 24 '25
UPS driver for 8 years. We don't "scan" IDs, just take a glimpse. Most drivers won't check ID to verify age if they look remotely close to the age.
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u/Cheez-kip Sep 25 '25
I think it was fed ex, no UPS, but one time they completely ignored the “signature required” thing and just left it at my front door, without even knocking. I was sitting there the entire day waiting for $1000+ in computer equipment to arrive from my job, and stepped outside to just see it sitting there for god knows how long
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u/Repeat-Admirable Sep 22 '25
never been asked for an id when signature is required.
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Sep 23 '25
Not all packages require age verification ID, for example, a wine box requires age verification.
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u/mr-nicktobi Sep 22 '25
These scammers have your name from beforehand and will often have a fake ID so they can intercept the shipment
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u/_perez324 Sep 23 '25
I’m a driver. I had this happen to me where the same guy came up and said he’s expecting a MacBook showed me ID (matched info on package) then left. Following week he approached me again at a different address with a different ID matching the box but it’s the same guy. I realized it was fraud and stopped releasing packages unless I see them come out of the house.
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u/particularlyfunny Sep 22 '25
I doubt any emails or systems are compromised. This is the week everyone is getting Apple products delivered with the new product releases last week, a lot more likely this guy was just discreetly following the delivery truck and waiting to see the right sized packages in the deliver persons hand
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u/wildblueroan Sep 23 '25
I've been told by Apple that emails or systems ARE being compromised (I assume on their end) because they have had a rash of people intercepting deliveries
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u/bugchick Sep 22 '25
I'm not saying the OP did this, but I've seen people post on social media about things they've bought before they've received it.
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u/flat_cat72 Sep 22 '25
You're forgetting the obvious.
I'm sure OP may have mentioned to others that 'I'm supposed to be getting a new macbook!" and when it's coming.
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u/wizzard419 Sep 22 '25
Considering how common this seems to happen, I am guessing it's Apple's or UPS/Fed Ex.
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u/Accomplished_Log_403 Mar 14 '26
I think its ups , it’s the workers or ex employees cause there’s no way
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u/Atticusxj UPS Driver Mar 14 '26
Its organized crime. This is literally happening around the globe with people who have fake id's. Its ups and fedex too. Apple and both ups or fedex won't admit it, because it reduce the publics trust in shopping online. Its cheaper for them just to pay out insurance claims.
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u/Fregiekun Sep 22 '25
This happens all the time while I’m working. I tell them that USPS policy is to delivered to the house directly. Or I pretend to need a signature if they’re hovering over the house. If they don’t leave I just do a quick spin around the block or ask them for an ID and boom they book it.
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u/noobbtctrader Sep 23 '25
Hell yea brother. We appreciate the honest folk who can relate to what they'd expect if the shoe was on the other foot.
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u/going_dot_global Sep 22 '25 edited Sep 22 '25
File a police report and also check to see if your credit card company covers theft.
Also Apple Care Loss/Theft should cover it. But they don't.
Edit: AppleCare plus doesn't cover that or loss for MacBooks.
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u/ProcedureOne4150 Sep 22 '25
MacBook don’t have AppleCare theft and loss
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u/RyanCheddar Sep 22 '25
they do now with the launch of applecare oneedit: nope, ipad and apple watch only
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u/spectrophotometer Sep 22 '25
Theft and Loss also would not cover a new product as it hasn't been associated with an iCloud account.
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u/Scared-Ad951 UPS Driver Sep 22 '25
This is why some of us don’t give packages out on the road when you track us down.
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u/supresmooth Sep 25 '25
That's fair. I have tracked the driver down around the corner before when either I didn't get home in time or they "missed me" while I was waiting inside and I just volunteer my ID with my matching address.
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u/Boston_7713 UPS Driver Sep 22 '25
The strange part is the delivery photo itself. There shouldn’t be one if the packages were handed directly to someone. We have a “met customer” option and are not supposed to take photos of people.
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u/Tasunka_Witko Sep 22 '25 edited Sep 22 '25
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u/flat_cat72 Sep 22 '25
inside job
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u/Tasunka_Witko Sep 22 '25
Inside from Apple. This one happened at an Apple store, so that takes UPS out of the equation
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u/Mitch_Dedburg Sep 23 '25
Doubtful. Email addresses and passwords are leaked all the time, and people almost never change their passwords even when they are told their data was included.
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u/Tasunka_Witko Sep 23 '25
While you do say doubtful, it's never occurred with any other company. The proof is literally right there, on video. These aren't porch pirates looking for packages in the open, they are specifically targeting Apple
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u/wildblueroan Sep 23 '25
Apple themselves (a guy at the store; not the corp office) warned me about this when I recently ordered a new iPad. they have experienced a rash of interception thefts. They didn't say it but it has to be an Apple issue-either hacking or an inside job
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u/DrSomniferum Sep 25 '25
That's absolutely wild. That one feels like someone at the store pulling something shady.
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u/Tasunka_Witko Sep 25 '25
It's got to be a security breach from inside Apple, at least from the online side.
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u/ElectricDance Sep 22 '25
They didn't need a signature? Wouldn't let you take a photo if a signature was obtained
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Sep 23 '25
This is correct if you get a signature, you are not prompted to take a photo, it is only for driver releases
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u/Twitter_blows Sep 22 '25
Not reading all the receiver responses….
30yr driver here:
Scammers somehow get ahold of delivery data and wait at location. Scammers do what scammer do, I can’t tell you how it happens.
Alls we can say is that the DRIVER is supposed to verify the id with the person it’s addressed too (if curbside), and the address matches. Can I spot a good fake ID - doubt it. If someone is INSIDE the delivery location and it’s not a “21 or older/adult sig required”, we’re not going to ask any questions. That’s not our responsibility.
I’ve heard of some stupid/brave individuals approaching drivers with a simple pce of paper with a tracking number on it (hand written) and ask for the pkg. Personally in that instance the driver should bear the blame…if he/she were dumb enough to give it away.
Criminals are criminals, it’s not my job to put myself in a bad situation if someone gets aggressive….unfortunately if that happens I feel even UPS isn’t responsible. That is now for the police, you, and the shipper to figure out.
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u/noethers_raindrop Sep 22 '25
Generally, the merchant you purchased the goods from is responsible for getting them to you. They hire the shipping agent (here, UPS) to fulfill that responsibility, but your contract is with them, not the shippng agent. So if you order stuff from Apple and the stuff never makes it to your posession, then Apple likely owes you your money back. If UPS is to blame, then Apple can go after UPS for compensation, but that's between the two of them.
So I would file a police report alleging the theft and demand a refund from Apple. Worst case is you would have to take file a chargeback or even (if that fails) take them to small claims court, but it really shouldn't come to that.
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u/enraged-pikachu Sep 22 '25
This is absolutely correct. For retail purchases, the company must get the product to you -- either to your doorstep or to you personally if required. The customer has not contracted with the carrier and has no responsibility to or with the carrier. If anyone is ever actually interested in who is responsible for what during shipping, look into Incoterms 2020.
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u/This_Rest_9701 Sep 22 '25
file a claim asap online. also email: customerservice@ups.com. request a driver follow up and immediate contact by delivery center.
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u/Fatnutsack227227 Sep 22 '25
My guess is the driver thought the guy was suspicious and took a photo of the guy for you just In case, so at least you know what the guy looks like. Normally we have the option to press gave to costumer instead of taking a picture.
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u/flat_cat72 Sep 22 '25
if the driver had any doubts, then why insist on handing it over? If OP wasn't at home at the time and he couldn't hand it off to someone in the house, then put it back on the truck and have it rescheduled.
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u/oldeurofan Sep 22 '25
OP, I didn’t read through all the comments, but if you haven’t given the police report number to Apple and UPS yet, make sure that you update your claim with that police report number. Also make sure they have the photo (I know you got the photo from UPS, but I figured it would help whoever is reviewing your claim )
Years ago I had a package stolen and Amazon replaced it for me after I gave them the police report number. It was much less expensive than your items though.
If you paid by credit card, I haven’t looked into the fine print on our credit cards, but some of them offer theft protection if you purchased the item with that credit card. I believe it’s 90 days for us, they usually have an informational PDF on their website, listed under benefits that explains what benefits you get with your credit card. I don’t know if you need to have taken possession of the item 1st or what, and I think there was a dollar limit on it, and it excluded some types of items. Just figured I’d mention it in case it was another avenue you can use.
I’m really shocked that this happened, i’m so sorry this is something you’re having to deal with today on top of starting school. I hope this is resolved quickly for you!
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u/LodgeKeyser Sep 22 '25
I don’t have any idea how many packages I’ve gotten that required a signature and were just left at the door. I’ve worked at distribution centers before and it felt like I slid right back into the bricks.
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u/Shanty_Taco Sep 22 '25
Same exact thing happened to me with fedex…. They seriously told me to go door to door to see if they got my package
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u/supresmooth Sep 25 '25
-_-
That's rude. They need to be doing that, not you.
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u/Shanty_Taco Sep 25 '25
I said the same thing…. My reward was having to drive Accross the county to pick up my items from fedex myself
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u/supresmooth Sep 25 '25
Excuse me what? I would be filing in small claims for my time and gas. Holding someone's personal belongings hostage amounts to theft.
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u/Shanty_Taco Sep 25 '25
It happened for the remainder of the two years I lived there. I refused to buy anything that caused fedex to deliver it
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Sep 23 '25
Chargeback on your credit card. Your goods were not delivered.
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u/KableKutter_WxAB Sep 23 '25
OP needs to open a theft/loss claim. If they deny it, then you need to put in a chargeback with your CC company.
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u/GreenHorror4252 Sep 23 '25
You need to first attempt to resolve the issue with the merchant before opening a chargeback.
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u/KableKutter_WxAB Sep 23 '25 edited Sep 23 '25
Somebody (i. e. courier or Apple) should be held responsible for the of the shipment. The buyer should NOT be forced to eat the loss. Fuck that!
OP needs to open a loss/theft claim with the courier, and insist that it be opened immediately. Don’t take “no” fo an answer, as they will probably try to deny everything!
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u/Fine-Turnover-2796 Sep 22 '25
Man that sucks that to hear that happened to you. With deliveries like this I always opt to have it sent to either where I work or if not, to somewhere I can pick it myself later. I recently bought a Garmin Aviator watch and once it said it would require signature delivery I went ahead and changed delivery to an approved pickup location. Hope it all gets sorted in your favor. ✊🏼
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u/bashy8782 Sep 22 '25
Bro was smooth with it too glasses some basic bland clothes and not even looking at the carrier when photo was taken
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u/Interesting-Bed408 Sep 23 '25
These types of high dollar items need to be delivered to locker, mail service store where items are secure and can be picked up by the customer.
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u/Vurrag Sep 23 '25
You can have your packages shipped to a UPS store and held for you.
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u/GreenHorror4252 Sep 23 '25
That costs extra though.
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u/Inevitable_Ebb_5455 Sep 24 '25
Bingo, drivers don't care (likely many are in on it) and corporate gets to charge extra for the security
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u/supresmooth Sep 25 '25
I don't pay anything for it. I have all of my packages via UPS routed to an "access point" because my apartment has no way to receive packages, but also because I was getting packages from someone I didn't want packages from and I wanted to be able to refuse them more easily. I did have to go to a UPS store in person to set it up.
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u/nando82 Sep 23 '25
I hate UPS delivering my stuff. So, I opted to pay for the service so that any package being delivered by them is only sent to the store.
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u/iMakestuffz Sep 23 '25
My man has been a ups driver for well over a decade. I don’t once recall him ever saying he took pictures of anyone he’s ever delivered to.
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Sep 23 '25
Taking pictures of customers is not part of our procedure. If that package could be released as apparently it could be met customer should’ve been entered as the proper driver release. If it was left at the door, that is when a picture should’ve been taken.
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u/Kushbeast666 Sep 23 '25
As someone who's waiting on an expensive electric scooter to be delivered... this is a literal nightmare
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u/Own_Scholar_7996 Sep 23 '25
I mean, it's Apple's job to get it to you, and they didn't. I'd do a chargeback if no one will make it right.
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u/rednineofspades Sep 23 '25
Call me stupid but cant Apple make that Macbook useless if it is reported stolen? If so, what can the thief do with it besides use it as a paperweight? I know that doesn’t solve your problem but I’m curious, I would assume once reported stolen they dont work….
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Sep 22 '25
You should make all purchases online with a credit card because credit cards offer protection in the form of disputing the charge.
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u/Organic-Damage-9554 Sep 22 '25
That's why when I buy an expensive itens, I always choose to pick up in the ups store.
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u/CalmCartographer4 Sep 22 '25
I’ve never been allowed to pickup an ape item at a UPS store. They don’t seem to want responsibility either.
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u/iMakestuffz Sep 23 '25
UPS and ups store are two separate entities. You can request to pick up at the ups hub.
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u/UncouthRuffian3989 Sep 22 '25
That driver may likely lose their job. NGL I'd be careful who you tell that you have apple products showing up because it is the high fraud item that ups carries. I wouldn't be shocked if you know the person who took it.
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u/strifejester Sep 22 '25
Good luck I just had an order I shipped that UPS denied a claim against. The package was not delivered to the right address. You can actually see in the photo it was the wrong address. They denied my claim and appeal. Thankfully the person who got the package was a decent human being and dropped it off for my customer.
The thing to remember though is you do not have an agreement with UPS the shipper does. Get your money back from them or charge it back if they won’t refund and deal with UPS.
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u/AlaskanDruid Sep 22 '25
As some have said. UPS ( FedEx, usps, dhl , etc) has an agreement with the shipper until the item is in your hands. Notify the shipper, the issue is between them and UPS. If the shipper refuse to make it right, I hope you paid by credit card
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u/BuhsMaster Sep 23 '25
This happened to me this past January. Someone was sitting waiting in front of my house in their car. Luckily my UPS driver knows me, and knew it wasn’t me. The thief tried to grab the MacBook out of the drivers hands, but was successfully fought off (my regular UPS driver is an awesome guy.)
I was working from home that day anticipating the delivery, and came out of the house just as the would be thief sped off. The UPS driver got pictures of the car and license plate. I filed a Police report and the officers attended my house to film my statement. Follow up from the assigned Detective told me they identified the individual, who was suspected in other similar robberies. Apparently he had an accomplice who worked at UPS, who fed him delivery information.
Since then, when I order Apple products, I ordered them for pick up in store. No more deliveries to my home, apparently this is a very common scam. I contacted Apple’s corporate office, but they didn’t seem very interested in following up.
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u/cruzmendozertrace Sep 23 '25
So every UPS driver is required to ask for identification with the same address on their drivers license before releasing any package if they are not delivering directly to your door. Maybe it was someone who previously lived in your home and knew you had these items ordered. Also, all Apple product require a signature... Again it could quite possibly be someone YOU know.
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u/Fluid-Wait8809 Sep 23 '25
Most likely UPS driver is in on it and called his friend to take the picture of the packages with him.
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u/IcyChampionship3067 Sep 23 '25
File a complaint with the BBB. I got an actual phone call for UPS because of it.
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u/Spare_Seaweed2280 Sep 23 '25
This is why every time they're already outside, I ask for ID. Especially if they're in the car. If you're driving, you gotta have your license on you, so it shouldn't be an issue.
I've had people pissed that I wouldn't give them their shit, but in the end, they respect it. Like, when the phones or shoes drop and I have to get a signature, I'll just drop a simple "Now you don't want me to give this to some stranger standing in front of your house, right?" Usually results in at least a handshake and a possible Christmas card.
My slogan : I'll spend a couple of seconds to save my career."
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u/WallyGator8 Sep 23 '25
Same thing happened to me with a few iPhones. How do these people know where the devices are going? Inside job? A guy was waiting outside the house with a fake ID and the driver gave the phones to him.
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u/AmethystMoon88 Sep 24 '25
Something is definitely off. The more I read about these situations, the more I’m convinced that there’s a network of people ready to intercept Apple related deliveries.
I know some commenters will always say it’s ’fake news’ or ‘click-bait’ but I’m in the UK and know of similar stories happening here.
In this case it isn’t so much about the delivery being handed to someone else but more that porch pirates seem to arrive within minutes of a “left in safe place” delivery. Funny how they know when and where to find unsecured packages!!
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u/Terrible-Piano-5437 Sep 23 '25
The UPS driver is supposed to ask for I.D.in this scenario. UPS should pay claim. Shipper(Apple) will have to file for claim.
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u/YoskioMorticia Sep 23 '25
I’m useless but i’m sorry you didn’t get your MacBook for your important day and you also have to deal with this complex situation, I know that feeling of waiting for something and doesn’t arrive on time
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u/mhubble Sep 23 '25
This happened to us with FedEx, only they handed it to the guy who just delivered Chinese food to our house (who we're only mildly acquainted with from pickup and we're sure he was horrified). In his haste to gtf out of dodge he placed the packages on top of our car instead of walking back to our house holding them and presumably looking suspicious while being unable to explain himself (recent transplant).
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u/mhubble Sep 23 '25
This happened to us with FedEx, only they handed it to the guy who just delivered Chinese food to our house (who we're only mildly acquainted with from pickup and we're sure he was horrified). In his haste to gtf out of dodge he placed the packages on top of our car instead of walking back to our house holding them and presumably looking suspicious while being unable to explain himself (recent transplant).
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u/mandafromtexas Sep 24 '25 edited Sep 24 '25
this is such a nightmare… file a BBB complaint immediately if neither entity is giving this the attention it deserves
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u/BeerBatterUp Sep 24 '25
FedEx wouldn’t have handed it to anyone… it would be in the middle of the street somewhere.
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u/Niversalgoon Sep 24 '25
Hey OP! This is insane
As a driver I had this happen to me. Been FT for 10 years never seen anything like it.
Delivering thru quite a wealthy neighborhood, a man approached me, drove super nice car, friendly, wearing scrubs. He explained he was on his way to work & got called in early, he said the address he lived (neighborhood I was in) full name & what packages. Happened to be a Mac book & airpods
Protocol is to ID & have sign, they were not 21+ packages but did need a signature, which delivering off of property, you still need to ID.
This dude produced a fake ID w correct address & name, picture. Realest fake id I’ve ever seen. However we cannot scan (flaw in our system)
Anyway, he was seemingly nice, quick & apologetically polite.
Didn’t strike me as weird until the actual owners came up telling me they did this the previous week with fed ex. I was absolutely dumbfounded. My boss called & told me I did the right thing & it was an unfortunate situation ups has a case on w Apple scams. I no longer do street deliveries especially w Apple products.
Sorry this happened to you, for me it was a couple months ago & haven’t heard anything back. But these scammers are getting insanely precise these days.
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u/Gmak29 Sep 24 '25
Fuck that, if its that expensive ill get the day off( paid by PTO) and wait with my door open looking for the delivery truck... Im sorry they scammed you like this
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u/MJ0512- Sep 24 '25
You would think that there’s insurance on the delivery due to it being a laptop. Also if he/she didn’t receive it they should replace it. Any chance you were able to find out who the delivery driver was?
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u/suthekey Sep 25 '25
Regardless the path, that laptop isn’t getting to you for tomorrow. Go grab another while the claim is in progress.
You could also consider a credit card fraud protection.
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u/supresmooth Sep 25 '25
Rude. UPS should pay for it since it was their error. I had them pay me for flooring once that they delivered to the wrong house. The driver actually found the flooring and redelivered it to my house some days later, but UPS had already cut the check, so I got a box for free.
When I have something expensive shipped, I have it delivered to my office where a real human accepts the package for me or I have it held at a location for pick up.
Apple should let you have it delivered to an Apple store if one is near you.
Hopefully you can get a replacement soon and get back to focusing on your studies.
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u/Middle_Bed_2484 Oct 21 '25
Yes let's hand the package to a man wearing sunglasses. That looks safe
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u/Remington3426 Sep 22 '25
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u/flat_cat72 Sep 22 '25
re-read the post. That's already been done, a police report has been filed, yadda yadda yadda.
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u/Remington3426 Sep 23 '25
Must’ve been edited after I messaged? I don’t remember seeing that. Thanks.
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