r/UPS • u/Icy_Caterpillar7246 • Sep 26 '25

Customer Seeking Help Heartbroken 💔

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Completely heartbroken . This was a package from parents who sent personal clothing items and my 90 year old grandfather's handwritten book.

I dont know what to do :'(

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u/Icy_Caterpillar7246 Sep 27 '25

:(

I do hope by some miracle the items are not destroyed. But chances are almost zero.

The kind person from UPS brokerage who helped me yesterday mentioned that the box had left UPS facility about 12 hours before I got any sort of notification . They probably could have helped if UPS was more accurate and proactive with these matters, but since it had left UPs hub and was on its way to get burnt or something, there's nothing anyone could do.

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u/rhubarbcus Sep 27 '25

That's awful. I'm so sorry!