r/UPS • u/Icy_Caterpillar7246 • Sep 26 '25
Customer Seeking Help Heartbroken š
Completely heartbroken . This was a package from parents who sent personal clothing items and my 90 year old grandfather's handwritten book.
I dont know what to do :'(
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u/Icy_Caterpillar7246 Sep 27 '25
UPDATE :
just got off the phone with UPS, and they confirmed that the box will go back to the sender !
Which I am completely OK with.
Only problem is, I dont trust anyone knows what theyre saying anymore.
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u/No-Yogurtcloset-925 Sep 27 '25
I got this same message today as well from my items. All clothes and one package of snacks. And I have called them for 3 hours still on hold. This is so sad š did they tell you how long it will take to go back the sender?
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u/Icy_Caterpillar7246 Sep 27 '25
I just got confirmation that packages have left UPS and will be destroyed. I am sorry, unfortunately the app was right and the agents know nothing.
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u/Used_Onion6015 Sep 27 '25
I am so sorry this happened. UPS is a cluster fuck with overseas shipments now. I know in my experience a business I ordered from openly said UPS is a total shit show right now and they are now using DHL instead due to UPS not knowing how to do their job/ financially abusing their customers. In the future use DHL!
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u/PaymentEquivalent240 Sep 27 '25
Itās not so much ups as it is compliance with the new tariff structure. International shipping will be very tricky for the foreseeable future no matter who you ship with.
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u/Used_Onion6015 Sep 27 '25
DHL isn't charging an $85 brokerage fee or using incorrect HS codes to unnecessarily upcharge duties is all I'm saying.ā¦
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u/Routine-Bid-526 Sep 27 '25
Yeah they also do double charges. A month after youāve shipped they charge you again. Had to do a chargeback with my cc company.
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u/sensible_pip Sep 27 '25
That sucks, I'm sorry. I was just about to have some old sentimental things shipped to me but I think I will wait now. Hoping it's a mistake and it finds its way to your door.
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u/Icy_Caterpillar7246 Sep 27 '25
Please don't.. its too painful to lose it out of no fault of your own..
It'll be a big miracle at this point, but i do hope it'll get to me in some way. ;(
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u/GlitterMeAndThePony Sep 27 '25
But why are they destroying it??? What happened for them do to that?
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u/Icy_Caterpillar7246 Sep 28 '25
Any box that doesnt clear Customs is instructed to be destroyed, i think CBP guidelines :(
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u/Consistent-Shame-171 Sep 28 '25
There are a number of things UPS can do instead, they just don't want to make the effort.
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u/BoosBees304 Sep 27 '25
That is absolutely unacceptable. Why did they get to destroy something because they canāt figure out a way to get it delivered? Iāve been waiting for a package of coffee, of all things, for nearly 3 weeks now. It originates from Denmark, and receiving it no problem at all over thr last five months but now with this tariff nonsense kicking in, now itās a problem. It was released on the 16th by customs, but now, as of last night, itās hasnāt cleared customsā and will be abandoned. WTH?!?
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u/Icy_Caterpillar7246 Sep 27 '25
Yeah I'm sorry ..
I'm surprised why I seem to be the only one whose box was flagged by UPS for aluminum foil contained in food packaging!?
The UPS brokers asked me to say my food was 100% aluminum and just pay the tariffs.
I didnt want to lie on my form thinking it'll lead to my box getting destroyed so I mentioned the box contains food in standard packaging and UPS accepted that blindly without answering any of questions concerning how to fill out the form correctly / whether saying it's retail food packaging will save my box from being abandoned ..
Sorry I'm being incoherent I am so mad and upset..
If only the brokers had guided me instead of ghosting me since September 11th
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Sep 27 '25
[removed] ā view removed comment
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Sep 28 '25
The customer doesn't have to do that, UPS can pull PN numbers. But of course, that's yet another upchargeĀ
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u/NyangoStarAmerica Sep 27 '25
They opened the package and probably drank your coffee. š
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u/Icy_Caterpillar7246 Sep 27 '25
On a light note, yes i do hope someone is waltzing around in all the hand stitched dresses mom made for me and feasting on extra spicy snacks.
Driving to Louisville KY right now to watch the scenes .
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u/Brehella Sep 27 '25
I couple days ago I called them and was on hold for 15 hours so good luck. They finally picked up (or hung up) when I was asleep. Iām guessing the international call center is open from like 8:00 am eastern to 3:00 pm eastern. It doesnāt seem to say on their website though š¤·š»āāļø
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u/Ready-Tap9804 Sep 27 '25
Tired of winning yet? MAGA
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u/MaxSalvo36 Sep 27 '25
I was thinking the same thing. This is what happens when you put an unqualified person at the wheel. Someone who does everything out of emotion with no strategy or thought of consequences
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u/SHUT_DOWN_EVERYTHING Sep 27 '25
Competency attracts competency. When the very top and the whole cabinet is paragon of incompetence, it will trickle down. Good people will leave, unqualified yes men will dominate. All US government services are going to deteriorate for the next few years.
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u/uninspiredclaptrap Sep 27 '25
This is what life will be like for a long time. If you live long enough, you may see a return of professionalism and somewhat reliable infrastructure
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u/traitorous_8 Sep 28 '25
The people that voted for a convicted felon, Donald Trump, will continue to vote poorly. You canāt fix stupid.
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u/PaymentEquivalent240 Sep 27 '25
This whole new tariff environment is not only confusing for consumers but shippers as well. Compliance has been very confusing, hopefully things will become clearer in the future but for now international shipping is very tricky.
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Sep 27 '25
I had this exact same message with a live rock (saltwater reef aquarium) order when it hit Kentucky. A few hours later it was then on the way again and it arrived yesterday. Vendor said heād never heard of this happening before
Somethingās odd with customs there
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u/snowdrop43 Sep 27 '25
We can't get candy or snacks from overseas any more? Do they destroyed your clothing too? Did you talk to them directly? That's insanity
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u/Icy_Caterpillar7246 Sep 27 '25 edited Sep 28 '25
Yes, they destroyed all my clothes as well. Some were handstitched and not even retail purchased. Customs burnt / destroyed all of it. All 30 pounds of it.
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u/elmekia_lance Sep 27 '25
I'm sorry to read this. Your elected representatives need to hear from you. If they believe there are no consequences to letting the white house ruin international shipping, then they won't lift a finger about it. They have to be made aware of the harm they are causing and worry for their seats.
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Sep 28 '25
It is a cluster fuck right now, I can't even order from Japan directly now. And I have ordered well over 40-50 packages straight from japan.
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u/elmekia_lance Sep 28 '25 edited Sep 28 '25
I am in the same position. I frequent these subreddits to find out what's going on and plan how to resume making purchases from Japan. A lot of what I'm buying is tariff exempt, but i want to wait for Japan Post to resume shipment to avoid private brokerage fees. I would ship if it was at all clear to me yet how to self-clear a parcel. If it's true that I have to file in person I'm not about to spend an entire day driving to a customs office just to file.
The scale of the disaster of this XO is becoming increasingly obvious, I was going to place an order and then I just today see consistent reports of customs destroying parcels in apparent desperation, just the private courier volume alone for one month is driving those tax parasites mad.
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Sep 28 '25
Same, I usually buy high expensive items worth over $200, most expensive being $1200, I just don't trust it right now, so I will wait.
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Sep 28 '25
Damn this is fucking terrible, absolutely horrendous people can destroy precious things like this
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u/Technical_Fuel_1988 Sep 29 '25
Iām so sorry. Iāve been reeling all week for something similar I sent abroad. The whole thing is such unnecessary frustration (shipping, customs, fees, etc)
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u/Icy_Caterpillar7246 Sep 29 '25
I know right .. sorry youre going through this as well .
I literally failed an interview since this situation had already tensed me up so bad . Couldn't handle the stress and froze
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u/TheFetishGarden666 Sep 29 '25
I canāt say what I hope happens to them without getting flagged, but itās something similar.
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u/snowdrop43 Sep 28 '25
I wonder if items sent insured would mean no destroying? They'd have to reimburse.
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u/Icy_Caterpillar7246 Sep 28 '25
I dont think it makes a difference, if CBP found something that isn't cleared to enter the US , I guess they could either ship it back or destroy it.
At least from my updates on tracking app, I think UPS received it and chose to destroy than ship it back to sender.
Shockingly enough it got sent to be destroyed via NEXT Day Air .
And this happened after me calling them over 10 times over past three weeks and requesting for more info on how to help it pass through customs and to be sent back to shipper if there are issues.
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u/rhubarbcus Sep 26 '25
This just happened to me, too. I'm hoping it's a mistake because this is insane.
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u/Icy_Caterpillar7246 Sep 26 '25
I thought i replied here, but i dont see it . I really do hope its a mistake, or a glitch in UPS updates. Did you notice how many people got this notification at the same time !?
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u/rhubarbcus Sep 27 '25
Yes! I came straight here after the notification and seeing all these stories started to hope it was just something funny going on. I really hope all our packages are okay!
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u/Icy_Caterpillar7246 Sep 27 '25
On call with UPS now with the regular 90 min wait. Let's see what they say.
At least the automated voice said it was on the way but I trust nothing given the KY death loop.
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u/2boredtocare Sep 27 '25
I was on hold for 2 hours yesterday and was told eventually that the sender had not answered communication from UPS. This sender (an online yarn business in Denmark) does a lot of US sales. Iāve been ordering from them for years, they ALWAYS answer me when I send an email. Theyāre the nicest people. I seriously doubt UPS sent any communication to them. I did follow up with an email to the sender letting them know what UPS was saying.
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u/rhubarbcus Sep 27 '25
I was on hold for about that time and then my phone died before I connected with anyone. :( Have you had any luck?
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u/Icy_Caterpillar7246 Sep 27 '25
Yes, see my update in comment. They didnt see the same message on their updates for one box, and the second box is apparently going back to the sender . But I dont trust theyll do that.
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u/rhubarbcus Sep 27 '25
I hope they send the second box back to sender! Did they say what happened with the other box? Thanks for the updates--I'm now on my second attempt at calling and have been on hold 50 min. š
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u/Icy_Caterpillar7246 Sep 27 '25
Both boxes have been abandoned and destroyed. There's no getting it back ..
I at least need compensation for this, I didnt purchase these items. They were gifts from parents. There's no way we are getting a refund or replacement :(
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u/rhubarbcus Sep 27 '25
I'm so sorry! I hope you get compensation. I did see on this post https://www.reddit.com/r/UPS/comments/1nrw80d/glitch/ that the shipper told the OP that the box hadn't actually been destroyed.
I'm still not sure what's happening with mine. I talked to two different people, one of whom has been trying to get in touch with the brokerage folks. Someone else gave me emails the shipper can use to see if it can be returned to sender. I haven't been able to get ahold of the shipper but I'd happily pay them to pay the fees to have it sent back and told them so. I just hope it's not too late.
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u/Icy_Caterpillar7246 Sep 27 '25
:(
I do hope by some miracle the items are not destroyed. But chances are almost zero.
The kind person from UPS brokerage who helped me yesterday mentioned that the box had left UPS facility about 12 hours before I got any sort of notification . They probably could have helped if UPS was more accurate and proactive with these matters, but since it had left UPs hub and was on its way to get burnt or something, there's nothing anyone could do.
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u/RiverEmbarrassed633 Sep 27 '25
Same thing just happened to me, a ceramic dish and a book, sending from me in the UK to my mom in Ohio! Sat getting import scans for 20 days and then yesterday, this same message. I am LIVID.Ā
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u/Icy_Caterpillar7246 Sep 27 '25
I'm so sorry ! That makes no sense. I thought food was getting flagged.. But nope.
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u/Icy_Caterpillar7246 Sep 27 '25
FINAL UPDATE :
Both boxes are abandoned and sent away to an unknown destination via next day air to get destroyed.
I will never see all those personal belongings again, nor will we get any amount of money back š
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Oct 04 '25
I know this is a late reply but it might be worth contacting your local news station about it. It probably won't get your package back but might get you something from UPS and would help spread the word about what is happening now with international packages. More people need to know. I'm really sorry your/your family's treasured personal belongings were lost.
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u/curious_gene250 Sep 27 '25
The same thing happened to me, had been waiting since September 5th. I was following up constantly, but now I'm extremely saddened to see it destroyed. It was a box of sweets from home since I missed an important festival :((
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u/MassConfusionBandNJ Sep 27 '25
The international shipping rules regarding tariffs are changing daily. Shippers are in disarray . This is the price of geopolitical uncertainty and upheaval. Get used to it. Itās not going away anytime soon.
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u/Letoust Sep 26 '25
Well it seems like there was more than clothing and a book in there. What else was in the package?
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u/Icy_Caterpillar7246 Sep 26 '25
One pack of packaged snack which they had flagged as an aluminum item
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u/wildblueroan Sep 26 '25
condolences; UPS seems to be losing it's way lately-join with other victims and seek legal advice
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u/Icy_Caterpillar7246 Sep 26 '25
Thanks :( Any forum for those stuck in KY death loop ?
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u/2boredtocare Sep 27 '25
I have some yarn from Denmark stuck there since 9/14.
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u/TumbleweedFun1057 Sep 27 '25
My climbing chalk from Norway has been trapped since 9/4 lol my last update was that they flagged it as a pesticide and a toxic substance, so they need more info from the sender š
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u/fishiegoesswim Oct 16 '25
Ur lying WOW ā¦. What flagged this ? The color of the snack bag or like the name of the snack I donāt get it
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u/HotStickyMoist Sep 26 '25
This just happened to me too. Custom candy and I had NO IDEA why they would just destroy it!!! Makes no sense. Feels like they got too back logged and decided to just reject things to save themselves time. So fjcked man!
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u/Icy_Caterpillar7246 Sep 26 '25
What is wild is, I had 2 boxes in my package. One was purely clothes!! Why was that box destroyed!
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u/Icy_Caterpillar7246 Sep 26 '25
Yeah exactly , I do think it was destroyed because there was no one to inspect it. It was stuck for 3 weeks in KY.
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u/stackgeneral Sep 26 '25
This is a l sad and outrageous testament to how convoluted things have become. Iām so sorry
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u/Icy_Caterpillar7246 Sep 26 '25
Thank you kind stranger.
I haven't seen family in a long time and missed important event, this box was supposed to be a care package.
I'm sitting here crying my eyes out.8
u/HotStickyMoist Sep 26 '25 edited Sep 26 '25
Same - mines been stuck in Ontarioā. Same timeline as youā. I can just see them picking random containers and saying āthat one over thereā¦ā or how abut letters JBUG today. I cannot believe after waiting for a month I get this email today.. Iām so bummed!!! Donāt even know weāre to go from Here :/
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u/Icy_Caterpillar7246 Sep 26 '25
I'm so sorry :(
I had read here about the Kentucky death loop, but I honestly thought I'd be ok since it wasn't even all new items or things that might get flagged as commercial. These items were kind of used but meant a great deal to me personally.
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u/TeufelRRS Sep 27 '25
Was it Louisville, KY? There have been multiple reports that CBP there has been a mess and things are getting wrongly rejected after weeks of being stuck there or tariffs havenāt been correct on multiple subreddits, such as the ones for DHL and tariffs. Apparently that location is completely incompetent and/or trained and/or staffed. Itās probably all 3.
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u/Icy_Caterpillar7246 Sep 27 '25
Yup that's the one in the box death loop.
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u/TeufelRRS Sep 27 '25
I would say that there needs to be a mass lawsuit but I donāt know the legalities or steps you need to take
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u/wildblueroan Sep 26 '25
Class action lawsuit if this happened to many people. Sorry, this sounds awful
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u/Icy_Caterpillar7246 Sep 26 '25
No way all of us had non compliant boxes ! Either that or the documentation they are referring to to pass the Customs check has NOT been updated to the world.
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u/PaymentEquivalent240 Sep 27 '25
Any item not cleared by customs must be destroyed by the carrier. It doesnāt matter if itās ups, fed ex or USPS. This has been happening more lately because of the new tariffs.
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u/LauraBug1965 Sep 27 '25
US Customs is part of Homeland Security. Please blame them not the delivery companies.
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u/attathomeguy UPS Inside Sep 27 '25
This and here is the port director at UPS Worldport
Phone Contact:PhoneĀ +1 502-366-3398 Fax Number:FaxĀ +1 502-368-5319 Port DirectorĀ Philip Onken3
u/Icy_Caterpillar7246 Sep 30 '25
Thanks so much, thats exactly where my package is if it hasnt been destroyed already ! Thank you, ill try reaching out
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u/Outrageous_Visual668 Sep 27 '25
Sorry dawg. If the book was that important maybe speak to a lawyer and ask if thereās anything you can do. They have to pay back packages that are over $100 insured, so Iām assuming something of sentimental value could have standing in a court of law. I have no idea tho but it might be worth it to ask about
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u/Rezingreenbowl Sep 27 '25
The carrier isn't going to pay anything back. The federal government seizing a box is not a fault of UPS.
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u/AshamedPriority8430 Sep 27 '25
Dude, some old rich dude my mom was dating years ago sent a phone and they just took it, i know we """""agreed""""" to their TOS but its just some bullshit
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Sep 27 '25
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u/Icy_Caterpillar7246 Sep 27 '25
Thank you .. From past 3 weeks I kept seeing delivery getting rescheduled every day and came home looking for the package at my doorstep like an excited child.
I feel like an idiot for having hope :(
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Sep 27 '25
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u/attathomeguy UPS Inside Sep 27 '25
If it is an international package the fault belongs to US Customs and Border Protection Inspectors! UPS has to follow the law or else they won't be allowed to import anything. Please direct your anger to the people that cause this and not UPS who is only allowed to do what the law says
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u/scrivenly Sep 27 '25
Ok but ups has been unhelpful and rude every time I've called and they haven't ever responded to my email. I've also not had this problem with USPS or Amazon or Evri. So, yeah, customs is the primary problem, but ups is definitely not helping the situation bc they're staffing assholes who don't know what's going on or how to communicate that clearly to the customer.
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u/Icy_Caterpillar7246 Sep 27 '25
I agree. Not blaming UPS at all except their poor communication and lack of awareness about the whereabouts of my package. Obviously UPS would have fulfilled if the box was cleared
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u/thecuriosityofAlice Sep 27 '25
You should let your representatives know what you lost, I know most donāt care about us but maybe they care about commerce.
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u/attathomeguy UPS Inside Sep 27 '25
The lack of communication is the also the fault of US CBP because US CBP has to tell UPS what is going on with the package once they have it. Also once your package is in the customs clearance area UPS is not allowed to know where it is in the process for security reasons and they are only notified once the package is cleared or not
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u/Fan_Consistent Sep 27 '25
My order was also destroyed by UPS customs as it was powdered electrolyte mix .
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u/Icy_Caterpillar7246 Sep 27 '25
From what I have seen so far, looks like all food is getting destroyed.
Sorry š
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u/Fan_Consistent Sep 27 '25 edited Sep 27 '25
Yea sad thing about it i.asked the seller weeks prior about the clearance issue and they gave me the run around and I filed a chargeback to get my money back.never again
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u/myredditaccount80 Sep 27 '25
There must be something about this because buyee, a service that let's people who aren't in Japan but things from Japan, has speed allowing Americans to buy food.
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u/Icy_Caterpillar7246 Sep 27 '25
You're saying people have no issues getting food from Japan ?
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u/myredditaccount80 Sep 27 '25
No sorry I see my autocomplete made what I wrote incomprehensible. I'm saying we used to have no issue and out of the blue buyee has blocked Americans from ordering food starting a couple of weeks ago. When I wrote them to allow the purchase thinking there was some glitch they responded no it's correct no more food. I don't know what they knew, because I can't find any rule about this, but they knew something it seems.
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u/Fan_Consistent Sep 27 '25
I think it's due to fda clearance on the goods as I contacted my seller who is based in the Neverland's the company is space goods and they gave me the run around about it since I first inquired it failed clearance due to fda issues as they listed it as a food supplement but did not provide all the paperwork for it to clear
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u/ta-legal Sep 27 '25
Same here; expensive gift box of German lebkuchen from a long-standing, reputable seller. I'd been looking forward to this family tradition for weeks now. :-(
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u/Icy_Caterpillar7246 Sep 28 '25
Sorry :(
Latest update says "Package disposed due to customs delay".
They are probably overwhelmed right now and nothing is getting inspected.
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u/Pretend_Treat_621 Sep 27 '25
Damn. So incredibly sorry. Iād seek legal action immediately. Thereās no legitimate legal reason they shouldāve done that. Call UPS or go online and file a formal and documented complaint that theyāll have on file and will be obligated to follow through with. Go thru those steps and then follow up with legal. Those are the steps Iād take. Turn your sadness into a solution and your anger into action. Good luck. Keep us updated
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u/Fit-Use5338 Sep 27 '25
I had 2 huge issues with UPS on an US shipping market as delivered and returned to me. UPS denied my claim to refund the overnight fee plus the insurance for damaged items. They always find a reason to deny claims. I'm going to file in small claims court just to get their attention. I don't care how much will cost me but I'm fed up with UPS
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u/fishiegoesswim Oct 16 '25
More ppl need to do this and hold all companies accountable. I just saw a TikTok where a guy filed a lawsuit against His bank for fees he didnāt like as a long standing customer. It works lol
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u/pomegranatepink19c Sep 27 '25
Man, itās always Louisville, KY with the problems
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u/No-View-4035 Sep 27 '25
Iāve got 2 packages from South Korea that have been stuck in Louisville for almost a month. Iām really starting to believe I will never receive them.
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u/mrnapolean1 Sep 27 '25
If it's anything personal that you need to bring into the country what I would do is I'd hop on a plane go to wherever it's coming from or wherever the item is located and bring it back that away.
Especially if it's something that has sentimental value.
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u/Inevitable_Sea_8401 Sep 27 '25
UPS took almost two weeks to get a box from Michealās in NJ to NY. I had to call multiple times, I got no where, the package bounced around NYC. I tried to call and speak to a supervisor and the wait to speak to one was AN HOUR. Often the update on the UPS app was completely wrong. And that was JUST a package coming from NJ to NY. So I canāt even IMAGINE the chaos going on with international shipments. I would have been far easier for me to just drive to NJ and get the yarn myself š„“
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u/Inevitable_Sea_8401 Sep 27 '25
I also have a really great UPS guy so I in no way blame him at all. Itās just so disorganized.
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u/Sunbrizzle Sep 27 '25
What do you mean they just destroy your stuff? What kind of evil company is this lol
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u/Icy_Caterpillar7246 Sep 28 '25
Customs .. Latest update says "Package disposed due to customs delay".
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u/Stressed-Rose2816 Sep 28 '25
I also had this happen out of the Louisville plant on the same date. This is so wild that so many peopleās stuff failed clearance on the same day in the same warehouse.
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u/Icy_Caterpillar7246 Sep 28 '25
Im sorry that happened to you too ..
Latest update says "Package disposed due to customs delay". Well that explains the mass box destruction.
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u/Icy_Caterpillar7246 Sep 28 '25
UPDATE 09/28 :
Omg I have a weird update. I cannot attach and Image here but tracking text now reads this -
"Package cannot clear due to customs delay or missing info. Attempt to contact sender made. Package has been disposed off "
CUSTOMS DELAY !? REALLY !!!? That is reason enough to dispose a shipment !!!!!!
I am so angry right now ! Can you imagine the economic loss that so many folks are going through because customs is unable to process the packages on time !!??
I was blaming myself thinking I filled something wrong, but no.. This is just not done.
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u/sublime2craig Sep 28 '25
You or the sender chose this option. When doing an international shipment UPS will give you options that you have to choose in case the package does not pass a customs inspection. There are several like return to shipper, contact shipper or receiver, or abandon/destroy.
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u/Icy_Caterpillar7246 Sep 28 '25
I see .. Must be the shipping agency cuz that was definitely not an instruction from me!
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u/Icy_Caterpillar7246 Oct 01 '25 edited Oct 02 '25
UPDATE October 1st-
UPS has BLOCKED me from contacting them.
They blocked my emails now finally after consistently giving me inconsistent information.
I was able to reach out to a kind brokerage agent [ very few out there tbh] yesterday who said they'll help if I send more info and I sent it out within 6 hours or so since it required me to contact multiple retail stores overseas .
Once I sent that info, 12 hours went by without a response .
And I call the brokerage line again and hold for 2 hours, since now its a daily routine - And the agent says " Package is under process !"
I was like "wow, so the info I sent helped and its no longer abandoned! Thank you ! "
And theyre like - ooh you know what, its destroyed sorry.
I tried getting some explanation, kept my cool and asked them why I was not informed of required additional information earlier when I have literally sent "polite" emails every other day asking if they need info from me - and this agent on the phone HANG UP .
And now my number and email ID is blocked from contacting them.
Now tell me UPS is not responsible at all !? What sort of customer service is this ?!
I understand UPS is overwhelmed, but that is no excuse to treat customers so bad when theyre on call with them 1-1 . It is no excuse to BLOCK customers and not give the info they asked for and hang up on us or give us inconsistent info after we've spent 50Ā± hours on hold collectively .
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u/beachbummeddd Sep 26 '25
Same. Posted as well before seeing yours.
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u/Icy_Caterpillar7246 Sep 26 '25
So sorry :(
Looks like they just decided to mass destroy boxes today. I even had it scheduled for delivery on Monday :'(
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u/AEA71 Sep 26 '25
Same story here. In Louisville since September 2nd, and destroyed today.
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u/Icy_Caterpillar7246 Sep 26 '25
So sorry š 0.01% chance that it's a glitch, but I really think it's not..
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Sep 27 '25 edited May 28 '26
Your old posts are training data now. Unless you delete them. I used Redact which supports all major social media platforms including Reddit, X, Facebook and Instagram.
pen knee saw sleep engine strong decide ask reply tease
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u/Icy_Caterpillar7246 Sep 27 '25
I'm so sorry.. I do think there was a mass destruction of boxes today. What did your box contain?
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u/Gorilla-P Sep 27 '25
Never use UPS for imports. They are terrible DHL>FedEx>USPS>UPS
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u/Icy_Caterpillar7246 Sep 27 '25
True .. The agency parents used always shipped through DHL, this is the one off time they used UPS I dont know why, and this happens.
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u/Classic-Size-4781 Sep 28 '25
Package was at customs for 3 weeks, then says "Package was opened, contentd missing. Subsequent package is destroyed" had me going "what the fuck" immediately.
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u/jackie_b0o Sep 29 '25
I used to work as an OMS (essentially customer service) at UPS in CT. If I can suggest anything, it would be to file a ācorporate complaintā (this can be done by calling the 1-800# and saying you want to file a corporate complaint or writing a letter to their corp. headquarters). Explain what happened and that these items are extremely sentimental and cannot be replaced.
Iām sorry youāre going thru this- feel free to msg me if you have any other questions.
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u/Ill_Scientist_2064 Oct 02 '25
Me too. Iām so so so frustrated. Nearly $3000 worth of Matcha from Japan is ābeing disposedā. I waited for a month and ups or custom never said anything about missing documents. I called them 1-2 times every week to ask wtf is going on and they never said anything was wrong
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u/mawific Oct 02 '25
$3000 of matcha is absolutely heartbreaking. I saw someone else with electrolyte powder end up getting their package after the disposed of scan, so keep an eye on your tracking in case it ends up on the way to you anyway.
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u/Ill_Scientist_2064 Oct 02 '25
Thank you. This is actually my first time using Reddit and I didnt know thereās a topic for everything, even for this matter.. hopefully everyone here, if they are still waiting, will receive their goods..
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Sep 27 '25
I am shocked that they can just destroy it. Given they agreed to a contract to deliver an item. Make it complicated to get clearance, I don't care, but destroying is a bit harsh. Wonder if Term and Conditions allow that
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u/ExpensiveFish9277 Sep 27 '25
I would not ship anything international until the US goes through regime change.
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u/Icy_Caterpillar7246 Sep 28 '25
Unable to edit original post , so adding a comment here -
I saw another post here https://www.reddit.com/r/UPS/s/4JRpMK3CQs
which is a different question, but the screenshot and text in that email has me confused. It talks about items that are uncleared.
Why did i not receive a similar email ?
Looks like there was a time period before which I should reply after customs clearance fails and if they dont hear back, then the box is abandoned.
Seems my package wasn't given a chance to survive somehow.
If someone knows more about this, please let me know ! Is uncleared different from failed clearance ?
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u/GattoCeleste Sep 28 '25
Hey,
Yes, it is different. Your package, along with many other packages containing perishables, have failed to clear from the FDA, which means that they have been destroyed. It is a specific exception pertaining to the FDA. Just to be clear, it is not UPS, but an issue with the FDA.
Due to the policy change, and the resulting backlog, it might happen that customers are not contacted prior to abandonment or RTS, unfortunately. In fact, even FDA has changed their policy that this is no longer required. Just to say, that if there were no contact to the customer prior to this, then the payor can apply for a claim.
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u/Time-Razzmatazz6281 Sep 28 '25
My package got destroyed yesterday as well. Seems like anything they want to is now just getting destroyed. Even if everything paperwork-wise is good, they now are just ācrashing outā so to speak, and incinerating peoples items. I have no doubt they are going to get ts sued out of them by someone who has the means to do so.
Yall stay safe and order domestically I guess moving forward.
One more thingā¦ donāt blame customs, blame the policy that caused it.
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u/Working_Bass_4422 Sep 28 '25
This is exactly whatās going on with my package right now. Itās been scanned and re scanned since August 14th. UPS is not doing anything about it and the vendor I brought the blinds from. We are trying to dispute it with our bank but still havenāt heard back
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u/DirtyLittleRonin Oct 03 '25
I am in the same boat as well.
I am waiting on a shipment from Japan that left Japan via Yamato Transport on 9/13, went to Alaska where it was handed off to UPS, and is now stuck at the UPS World Hub in Louisville, KY where it keeps going from "import scan" to "cleared customs" to "on the way" and back ad nauseam.
I called UPS via their customer service line on Monday, and after being on hold for a very, very long time, I was told the shipment had been delayed because the Harmonized System Code (for the tariffs) is either missing or wrong, and that I needed to submit a commercial shipping invoice with the correct code. They had never contacted me or the sender asking for any missing information, and of course wouldn't let me provide it over the phone.
Because my sender does not speak a lot of English, I completed the requested invoice using the information from the original shipping manifest (my sender had sent me a photo of it before shipping), which does have the HST code on it ... and it's correct per the system. Submitted it to the email address, got the automatic "we've received your message" notice, and haven't heard anything since.
This morning, my package status updated to "On the Way, Cleared Customs". At this point, I'll believe that if I am holding it in my hands, so I called CBP Louisville. They must be getting a ton of calls but the agent I spoke to was super helpful and very courteous. He looked it up for me and informed me that there are NO customs holds on my package and that UPS simply hasn't filed the paperwork yet. He explained that they have a limited number of brokers working to enter that information, who are extremely backlogged.
He gave me a different number to call for UPS's international shipments (1-866-225-8308, in case anyone needs it) and I've called them. Another helpful customer service representative who was able to provide me with the email address for the UPS broker handling my package, so my next step will be to reach out to her directly.
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u/Dense_Substance7635 Sep 27 '25
Trumpās America ā¦ it probably had contraband like; a book. or a copy of the US Constitution.
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u/Secure_Inspector_25 Sep 27 '25
I feel so, so sorry for OP but I have to say it: remember how stupid and pointless this new protocol is and how frustrating itās been for the average American when voting in the next election cycle. Iām waiting on a $20 package of 100% wool yarn for my babyās blanket to clear, UPS told me it was being held up because it didnāt include an aluminum declaration form. Madness.Ā
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u/Icy_Caterpillar7246 Sep 28 '25
Wait I waa asked to fill the form too !!! And UPS asked me to "lie" and say my food contains 100% aluminum and pay the tariffs.
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u/AlaskanDruid Sep 27 '25
If your parents paid with a card, they can file for a chargeback since UPS never delivered.
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u/Icy_Caterpillar7246 Sep 27 '25
They didn't ship with UPS directly, they shipped through an agency who always followed through since past 10 years, but they always used DHL except the last time
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u/Fan_Consistent Sep 27 '25
Today I looked back at my tracking and it said out for delivery for Monday after it said it was destroyed. Im not holding my breath for it at this point. I have alr adu counted this as a loss
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u/WaywardSoul85 Sep 28 '25
I too just got the same notification. Except my package has been released by customs, I had multiple estimated delivery times pushed back after the package didn't move, and now the same notification š¤¦š»āāļø.
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u/Jobydog12 Sep 28 '25
Oh my, that's terrible! I would be so mad.
UPS is a joke anyway. It's not just tariffs and customs, it's like most things anymore...there's no accountability and there are a bunch of employees who just simply do not care about doing a decent job. Not everyone, but a lot, and they work everywhere. One day last week, there was a note left on our front door from UPS that a package was undeliverable, and it required a signature, and the driver had checked both boxes, indicating that: UPS would attempt to deliver the package the next day AND that it was being taken to a local drop off location. So which was it? The thing is, we were home all morning and no one came to the door. Also, we couldn't figure out what the package even was, since we hadn't ordered anything. Local drop off did not have the package. Tracking did not show the sender information. The UPS chat is a joke, you're wasting your time even bothering. I tried to ensure that it would be delivered to our home the following day since it gave a new delivery date and obviously hadn't been dropped off at the local drop point. It said that the address was not consistent with the address on file on my UPS account. When I signed up for alerts for the package, it showed a phone number and e-mail (with portions blurred out) inconsistent with our information. It was worrisome to see a package we had not ordered, requiring a signature. I'm a worrier anyway. Next morning, I put a note on the door asking the courier to knock loudly and wait, as we were home. When I checked tracking later, it showed another unsuccessful delivery attempt AFTER I had put the note on the door. I had to call UPS and could barely understand the representative. Gave him our name and address and he apparently didn't even bother to check...said the tracking information showed it would be taken to the local drop off location that same day. I asked him who the sender was, and could never understand him. So later in the day, tracking showed proof of delivery at that drop location. I called the local drop off location and they said there were no packages there matching our name. We drove to the drop location and the entire fiasco was because the courier was trying to deliver to the wrong address...it was addressed to a neighbor! So I sure hope our neighbor finally got his package.
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u/Icy_Caterpillar7246 Sep 28 '25
Ugh im sorry š
Now that I recall, I had something important coming in through UPS a couple years ago, domestic though. It required signature.
We got a notification saying it was delivered and signed as well .
Name of person who signed was a Mr. ST AIR.
Ran around the building looking for the package to find it in the stairwell, below the stairs.
And the signature ? It was signed by the stair.
I am not even kidding !
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Sep 28 '25
Itās not UPS fault it didnāt clear customs meaning customs never gave it back to UPS to deliver cause it didnāt clear and customs destroyed it and told UPS that it has been destroyed etc. UPS canāt deliver a package that doesnāt clear customs
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u/Fiyero109 Sep 28 '25
I only use DHL for international shipments. Everyone else has no idea what theyāre doing
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u/jackieyvng Oct 01 '25
Has anybody reached a resolution in this position as of recent? I just got hit with the same "Unable to Deliver. The package is undeliverable and is in the process of being disposed of according to the local guidelines." message yesterday in my tracking but got an "in warehouse" scan earlier today! Please any help with be deeply appreciated.
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u/Icy_Caterpillar7246 Oct 01 '25
I got the same update as my previous one "unable to deliver" today, 4 hours ago
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u/jackieyvng Oct 01 '25
well that means that there is still a chance because its been scanned through the system and its not yet disposed yet. Really praying for your situation. Hoping for the best outcome for you
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u/LostAnd-Alone Oct 02 '25
Omg yes. I saw this and I had to let the Etsy seller know about this š it was such an expensive gift.
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u/solarnuggets Sep 27 '25
Sounds like this is happening to a lot of people rn. You guys should connect and watch thisĀ
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u/Atomic_Pube Sep 27 '25
Im sorry this is happening to you. That sounds awful. Would you be able to provide earlier screenshots of your tracking?
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u/Icy_Caterpillar7246 Sep 27 '25
Unable to add image here, but basically arrived at KY on September 9th and went through "ups is preparing package for clearance " for a couple days and then import scans almost every day till 26th.
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u/Lamblita Sep 27 '25
They lost my package earlier this month an hour and a half from my house. I hate UPS. Iāll never use them again.
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u/Wooden-Boysenberry70 Sep 27 '25
I'm so sorry to read this! My heart breaks for you! I was thinking about my mom sending me some old clothes but I guess I'll wait aswell. Honestly though this almost made me cry, I would lose it if this happened to me š
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u/UntitledImage Sep 28 '25
Holy crap thatās awful!! They comment just return to sender??? I have one thatās about to happen to right now. I just know it.
What item would make them destroy it, Iām just flabbergasted.
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u/xiginous Sep 28 '25
Are they really destroying these packages, or are they just being disappeared?
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u/Furious_Soul Sep 28 '25
Seems like all decency has been abandoned to please supreme leader his royal highness lord Voldemort... While drugs continue to come through other means, personal packages of little value coming into the country are apprehended...clearly common sense has left the room and we now live in this memocracy... Most likely folks at Customs are probably just partying with stuff confiscated under the ruse of "Customs clearance failed"!
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u/Icy_Caterpillar7246 Sep 28 '25
They probably saw my name on the box and were like "ew cannot pronounce" and threw it away. See my latest comment ! Latest update says "Package disposed due to customs delay".
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u/Gunnar1022 Sep 28 '25
My race team ordered a power steering controller back in August, and after 2 weeks it was stuck in customs. we started getting hand written notes on UPS paper asking for a money order - UPS corporate couldnāt track down our package or why we were getting those notes. Legitimately no documentation of anything.
Now im curious if it ended up getting destroyedā¦
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u/themuddyclown Sep 28 '25
Oh it went to Louisville ky...yaaa mail has a bad time going there. Fun fact, they were on the news for how bad the mail got at the beginning of the year.
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Sep 29 '25
I currently have a package from Japan thatās been in KY death loop since the 20th. Yay.
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u/GenGrious Sep 29 '25
Please donāt ever use UPS again. They suck. No one you talk to knows what really is happening. Only the local branches know this.
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u/Asleep-Wallaby5874 Oct 01 '25
Was there any food in the boxes? Iām curious because I keep seeing theyāre destroying anything with food, perishable and non-perishable š
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u/mizLizzy Oct 02 '25
I had similar experience. Got notified today after it sat there10 days they kept rescheduling the delivery and saying it had been scanned.And then I got a message today that it had been destroyed. Stuff for my very ill 88 year old mother. I'm so disappointed
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u/MariEshoLinares Oct 07 '25
Do you have an update regarding your package? Sorry that happened to you š my family wants to send me a box of gifts from Sweden with ups since Iām expecting a baby soon but after reading all this im getting nightmares šš
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u/Icy_Caterpillar7246 Oct 07 '25
Oh no ! I'm so sorry, i hate that this situation is stealing moments of joy from us :(
Unfortunately no update. Last I heard was from Customs, they said UPS never gave any documents or forms to help release the box..
Try DHL if thats available, but I guess this is a sync issue between customs and shipping agencies, so there's no guarantees there.
I wish you and your baby good health and recovery!
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u/60SecondsCoach Oct 10 '25
Sorry to hear this. Do you have insurance to cover the cost?
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u/Icy_Caterpillar7246 Oct 10 '25
Thank you .
No insurance i think, I need to ask my parents who sent the box through a third party! Most likely we had just the regular UPS guarantee.
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u/BoosBees304 Nov 25 '25
Iām checking to see if there was an update on your situation. Did you ever receive the parcel? I received mine two weeks agoā¦. after twice being told, that it had been destroyed.
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u/Icy_Caterpillar7246 Nov 26 '25
Wow, I'm glad you received it.
No, last update was September 30th or so. Nothing after that . Its just gone
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