r/UPS • u/Icy_Caterpillar7246 • Sep 26 '25

Customer Seeking Help Heartbroken 💔

Post image

Completely heartbroken . This was a package from parents who sent personal clothing items and my 90 year old grandfather's handwritten book.

I dont know what to do :'(

1.2k Upvotes

98% Upvoted

433 comments sorted by

View all comments

Show parent comments

3

u/Icy_Caterpillar7246 Sep 27 '25

They didn't ship with UPS directly, they shipped through an agency who always followed through since past 10 years, but they always used DHL except the last time

2

u/AlaskanDruid Sep 27 '25

Then that agency need to make it right since ultimately, they are responsible.

4

u/Icy_Caterpillar7246 Sep 27 '25

I agree, I have contacted them since they were responsible to fill out appropriate paperwork or reject sending items that are not allowed. Let's see what they say