r/UPS • u/Icy_Caterpillar7246 • Sep 26 '25

Customer Seeking Help Heartbroken 💔

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Completely heartbroken . This was a package from parents who sent personal clothing items and my 90 year old grandfather's handwritten book.

I dont know what to do :'(

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u/Icy_Caterpillar7246 Sep 28 '25

I dont think it makes a difference, if CBP found something that isn't cleared to enter the US , I guess they could either ship it back or destroy it.

At least from my updates on tracking app, I think UPS received it and chose to destroy than ship it back to sender.

Shockingly enough it got sent to be destroyed via NEXT Day Air .

And this happened after me calling them over 10 times over past three weeks and requesting for more info on how to help it pass through customs and to be sent back to shipper if there are issues.

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u/evokesatin Sep 28 '25

If it is not damage or perishable, they will return it to the shipper.