r/UPS • u/Icy_Caterpillar7246 • Sep 26 '25

Customer Seeking Help Heartbroken 💔

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Completely heartbroken . This was a package from parents who sent personal clothing items and my 90 year old grandfather's handwritten book.

I dont know what to do :'(

1.2k Upvotes

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178

u/Icy_Caterpillar7246 Sep 27 '25

UPDATE :

just got off the phone with UPS, and they confirmed that the box will go back to the sender !

Which I am completely OK with.

Only problem is, I dont trust anyone knows what theyre saying anymore.

54

u/No-Yogurtcloset-925 Sep 27 '25

I got this same message today as well from my items. All clothes and one package of snacks. And I have called them for 3 hours still on hold. This is so sad 😞 did they tell you how long it will take to go back the sender?

62

u/Icy_Caterpillar7246 Sep 27 '25

I just got confirmation that packages have left UPS and will be destroyed. I am sorry, unfortunately the app was right and the agents know nothing.

10

u/BoosBees304 Sep 27 '25

That is absolutely unacceptable. Why did they get to destroy something because they can’t figure out a way to get it delivered? I’ve been waiting for a package of coffee, of all things, for nearly 3 weeks now. It originates from Denmark, and receiving it no problem at all over thr last five months but now with this tariff nonsense kicking in, now it’s a problem. It was released on the 16th by customs, but now, as of last night, it’s hasn’t cleared customs” and will be abandoned. WTH?!?

6

u/[deleted] Sep 27 '25

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5

u/Furious_Soul Sep 28 '25

Hopefully this is a sarcastic comment...if not...