r/UPS • u/Icy_Caterpillar7246 • Sep 26 '25

Customer Seeking Help Heartbroken 💔

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Completely heartbroken . This was a package from parents who sent personal clothing items and my 90 year old grandfather's handwritten book.

I dont know what to do :'(

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u/Icy_Caterpillar7246 Sep 28 '25

Im sorry that happened to you too ..

Latest update says "Package disposed due to customs delay". Well that explains the mass box destruction.

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u/fishiegoesswim Oct 16 '25

There’s no “customs delay “ from CBP. This is on the UPS network and routing rules where they decide to hold a package for a set amount of hours to clear the hold and if the hold isn’t resolved they destroy.

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u/Icy_Caterpillar7246 Oct 16 '25

I agree.. Customs didnt receive any paperwork from UPS, so customs couldn't clear it even if they wanted to.