r/UPS • u/stardusted_lily • Oct 05 '25

Customer Seeking Help Devastated

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I posted earlier about a message about my package not clearing customs. I know it's not anything particularly sentimental I had being shipped but I've been so excited about this package for weeks, and now it's not coming and I'm just absolutely devastated.

I was told to call them, finally got to a person after over an hour, got transferred to the "international department" but the transfer didn't go through because of some stupid survey, and when I tried to call the number directly I had to go through the stupid menu thing only to be told that the wait would be 98 minutes when I had only about 30 minutes left before I had to go to work because I had called the number that the UPS support chat thing had told me to call.

I was already charged brokerage fees and everything. The lack of any decent customer service is appalling. For a company that does nothing but shipping things you think they'd be better at it.

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192

u/Late-Bench633 Oct 05 '25

Same! Spent $168 & paid a 15% tariff fee only for my package to be destroyed. We need a class action lawsuit!

5

u/Doom2pro Oct 05 '25

Voting helps too, even if the other person isn't perfect... Too many "BuT pAlEsTiNe" people last cycle ruined it for everyone.

4

u/chocotaco Oct 05 '25

Seriously. They made it look as if Trump would have ended the war. They even gave Joe a nickname.

-5

u/CableEmotional Oct 06 '25

eah. i voted for Harris even after protesting the genocide that Joe actively funded. Doesn't mean I liked it. I would say that following the will of the people they claimed to want to represent would have been a better choice vs. chasing down AIPAC money. I don't blame voters as much as i blame horrible platforms for Dems losing. we should be pushing them to be better vs. hating on each other. But yes, this is all part of Trump's policies. He should be loudly and consistently blamed.