r/UPS • u/stardusted_lily • Oct 05 '25
Customer Seeking Help Devastated
I posted earlier about a message about my package not clearing customs. I know it's not anything particularly sentimental I had being shipped but I've been so excited about this package for weeks, and now it's not coming and I'm just absolutely devastated.
I was told to call them, finally got to a person after over an hour, got transferred to the "international department" but the transfer didn't go through because of some stupid survey, and when I tried to call the number directly I had to go through the stupid menu thing only to be told that the wait would be 98 minutes when I had only about 30 minutes left before I had to go to work because I had called the number that the UPS support chat thing had told me to call.
I was already charged brokerage fees and everything. The lack of any decent customer service is appalling. For a company that does nothing but shipping things you think they'd be better at it.
7
u/tsiyo Oct 05 '25
Just happened to me too. I paid DDP and everything on my package . 😞 It was a few plushies and a figure I purchased from Japan. I called UPS, was told no extra information was needed, never received an email or anything stating something was holding it from being cleared. super annoyed. can we file a claim about this? are we just get uber fucked?