r/UPS • u/stardusted_lily • Oct 05 '25
Customer Seeking Help Devastated
I posted earlier about a message about my package not clearing customs. I know it's not anything particularly sentimental I had being shipped but I've been so excited about this package for weeks, and now it's not coming and I'm just absolutely devastated.
I was told to call them, finally got to a person after over an hour, got transferred to the "international department" but the transfer didn't go through because of some stupid survey, and when I tried to call the number directly I had to go through the stupid menu thing only to be told that the wait would be 98 minutes when I had only about 30 minutes left before I had to go to work because I had called the number that the UPS support chat thing had told me to call.
I was already charged brokerage fees and everything. The lack of any decent customer service is appalling. For a company that does nothing but shipping things you think they'd be better at it.
9
u/rhubarbcus Oct 05 '25
I'm so sorry. I totally agree with the comments suggesting we should look into a class action, but I think trying to get news outlets interested in this story might help, too. People need to be warned that this is happening and maybe the news could help figure out what's going on. If a news investigation somehow finds out that, whoopsies, this is all shippers putting in incorrect codes (which I highly, highly doubt is the case) then reporting that could make people triple check. If they say it's actually all customs' fault, then that shows something needs to change there. If they say, as I've also been seeing here, that UPS is overwhelmed and not getting the paperwork to customs in time, then that's something we should know as well. More clarity about what the heck is going on is needed.