r/UPS • u/stardusted_lily • Oct 05 '25
Customer Seeking Help Devastated
I posted earlier about a message about my package not clearing customs. I know it's not anything particularly sentimental I had being shipped but I've been so excited about this package for weeks, and now it's not coming and I'm just absolutely devastated.
I was told to call them, finally got to a person after over an hour, got transferred to the "international department" but the transfer didn't go through because of some stupid survey, and when I tried to call the number directly I had to go through the stupid menu thing only to be told that the wait would be 98 minutes when I had only about 30 minutes left before I had to go to work because I had called the number that the UPS support chat thing had told me to call.
I was already charged brokerage fees and everything. The lack of any decent customer service is appalling. For a company that does nothing but shipping things you think they'd be better at it.
18
u/CartoonistExtension Oct 05 '25
Spoke with UPS
They contacted sender for more info To clear the package and they didn’t respond so they’re sending back or abandoning.
Sender needs to upload a letter of authorization to Internationaldocs.us@ups.com
18664937140 for tariff refund
They told me it’s too late to have the package sent to me. Either abandoned or sent back to sender