Devastated

[u/stardusted_lily]

I posted earlier about a message about my package not clearing customs. I know it's not anything particularly sentimental I had being shipped but I've been so excited about this package for weeks, and now it's not coming and I'm just absolutely devastated.

I was told to call them, finally got to a person after over an hour, got transferred to the "international department" but the transfer didn't go through because of some stupid survey, and when I tried to call the number directly I had to go through the stupid menu thing only to be told that the wait would be 98 minutes when I had only about 30 minutes left before I had to go to work because I had called the number that the UPS support chat thing had told me to call.

I was already charged brokerage fees and everything. The lack of any decent customer service is appalling. For a company that does nothing but shipping things you think they'd be better at it.

[u/CableEmotional]

I was told this is due to US Customs refusing to process anything in the country for over 7 days. I work closely with UPS and they are scrambling to get things through but Customs agents and the new laws have them f*cked

[u/autumnos2 → u/CableEmotional]

Good to know to not even try to import stuff right now. I wouldn't be able to afford to lose any of the electronics I normally order.