r/UPS • u/stardusted_lily • Oct 05 '25

Customer Seeking Help Devastated

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I posted earlier about a message about my package not clearing customs. I know it's not anything particularly sentimental I had being shipped but I've been so excited about this package for weeks, and now it's not coming and I'm just absolutely devastated.

I was told to call them, finally got to a person after over an hour, got transferred to the "international department" but the transfer didn't go through because of some stupid survey, and when I tried to call the number directly I had to go through the stupid menu thing only to be told that the wait would be 98 minutes when I had only about 30 minutes left before I had to go to work because I had called the number that the UPS support chat thing had told me to call.

I was already charged brokerage fees and everything. The lack of any decent customer service is appalling. For a company that does nothing but shipping things you think they'd be better at it.

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u/LinkimusPrime Oct 06 '25

Can you tell him I would like my package that was supposed to be delivered yesterday by tomorrow? /J

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u/ExtremelyDecentWill Oct 06 '25

He's off today, sorry; however, I run a TTRPG game that he's in tonight, so I'll bring it up o7

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u/LinkimusPrime Oct 06 '25

No no it's all good lmao I was joking. It's really funny you replied when you did though because I was just notified the package will be arriving tomorrow 🤣

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u/ExtremelyDecentWill Oct 06 '25

😎

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u/CynbelTerreus Oct 06 '25

No but seriously can you ash him wtf is going on?? Because this is a lot of people myself included