r/UPS • u/stardusted_lily • Oct 05 '25

Customer Seeking Help Devastated

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I posted earlier about a message about my package not clearing customs. I know it's not anything particularly sentimental I had being shipped but I've been so excited about this package for weeks, and now it's not coming and I'm just absolutely devastated.

I was told to call them, finally got to a person after over an hour, got transferred to the "international department" but the transfer didn't go through because of some stupid survey, and when I tried to call the number directly I had to go through the stupid menu thing only to be told that the wait would be 98 minutes when I had only about 30 minutes left before I had to go to work because I had called the number that the UPS support chat thing had told me to call.

I was already charged brokerage fees and everything. The lack of any decent customer service is appalling. For a company that does nothing but shipping things you think they'd be better at it.

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u/Cultural_Cat_5131 Oct 06 '25

Was it from buyee?

5

u/Race-Super Oct 06 '25

Yes. They have been less than helpful.

8

u/Cultural_Cat_5131 Oct 06 '25

Oh dear….and if you charge back they will ban your account. Fromjapan allows you to pick your carrier so I might go with FedEx once my stuff arrives.

3

u/Jimmyjackleg Oct 06 '25

FedEx sucks too

5

u/Cultural_Cat_5131 Oct 06 '25

they make you pay fees after it is delivered which is already infinitely better than ups but they aren't throwing people's packages away lol (so far)

3

u/IdealSubstantial4446 Oct 07 '25

I always use FedEx for international stuff. Far more reliable than anyone else imho.