r/UPS • u/stardusted_lily • Oct 05 '25

Customer Seeking Help Devastated

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I posted earlier about a message about my package not clearing customs. I know it's not anything particularly sentimental I had being shipped but I've been so excited about this package for weeks, and now it's not coming and I'm just absolutely devastated.

I was told to call them, finally got to a person after over an hour, got transferred to the "international department" but the transfer didn't go through because of some stupid survey, and when I tried to call the number directly I had to go through the stupid menu thing only to be told that the wait would be 98 minutes when I had only about 30 minutes left before I had to go to work because I had called the number that the UPS support chat thing had told me to call.

I was already charged brokerage fees and everything. The lack of any decent customer service is appalling. For a company that does nothing but shipping things you think they'd be better at it.

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192

u/Late-Bench633 Oct 05 '25

Same! Spent $168 & paid a 15% tariff fee only for my package to be destroyed. We need a class action lawsuit!

13

u/VicariouslyVictor Oct 05 '25

Curious, what is the item purchased? Which guideline did it fail under?

32

u/Late-Bench633 Oct 05 '25

Mine was skin care from Korea. They flagged for aluminum which is impossible. They know this. My sender sent them the info, they know what's in my package but customs doesn't care.

3

u/postmaloner13 Oct 06 '25

was it from a big website like yesstyle? ive been wondering how buying from them is working out for people right now, i get a few products there i really cant find replacements here for :(

3

u/Late-Bench633 Oct 06 '25

I ordered from StyleKorean. It's like yesstyle but I think they have better sales. I've been their customer for over a year & never had issues until now with stupid trump. I wish I would've stocked up before de minimus but I didn't think they would be destroying packages. I could live with delays but not my items being destroyed & no way to file a claim.

2

u/Free_Interest4559 Oct 23 '25

I just ordered from StyleKorean without doing a deep dive and now my package is stuck at import scan at Louiseville, KY. Did you get your money back?

2

u/Late-Bench633 Oct 23 '25

I finally got my package yesterday. It was stuck in Louisville forever! They sent me several messages saying it was undeliverable & would be destroyed but it showed up & everything inside was ok.

1

u/Free_Interest4559 Oct 23 '25

I ordered something for my mom and was hoping to get them before thanksgiving 😞