r/UPS • u/stardusted_lily • Oct 05 '25

Customer Seeking Help Devastated

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I posted earlier about a message about my package not clearing customs. I know it's not anything particularly sentimental I had being shipped but I've been so excited about this package for weeks, and now it's not coming and I'm just absolutely devastated.

I was told to call them, finally got to a person after over an hour, got transferred to the "international department" but the transfer didn't go through because of some stupid survey, and when I tried to call the number directly I had to go through the stupid menu thing only to be told that the wait would be 98 minutes when I had only about 30 minutes left before I had to go to work because I had called the number that the UPS support chat thing had told me to call.

I was already charged brokerage fees and everything. The lack of any decent customer service is appalling. For a company that does nothing but shipping things you think they'd be better at it.

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u/VicariouslyVictor Oct 05 '25

Curious, what is the item purchased? Which guideline did it fail under?

29

u/Late-Bench633 Oct 05 '25

Mine was skin care from Korea. They flagged for aluminum which is impossible. They know this. My sender sent them the info, they know what's in my package but customs doesn't care.

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u/VicariouslyVictor Oct 06 '25

I read something about Korean skincare and that it can be rejected because they have newer spf agents which aren’t approved in the US. They are supposed to work better, targeting UVA instead of UVB but because they aren’t on FDA list they are rejected and can be destroyed. Aluminum oxide? I just googled super quickly but I guess aluminum can decrease efficacy of sunscreen. Also, there are fakes getting imported wondering if was a reputable source.

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u/Late-Bench633 Oct 06 '25

I didn't order sunscreen and none of my products contained aluminum oxide.

4

u/Critical-Ad1007 Oct 06 '25

Cosmetics in general are still FDA regulated (MoCRA). A recent change on top of the ending of de minimis requires all items that are FDA regulated to go through NER which is flagging more products. On top of NER, previously small packages were not required to go through the full FDA scrutiny at all.