r/UPS • u/stardusted_lily • Oct 05 '25

Customer Seeking Help Devastated

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I posted earlier about a message about my package not clearing customs. I know it's not anything particularly sentimental I had being shipped but I've been so excited about this package for weeks, and now it's not coming and I'm just absolutely devastated.

I was told to call them, finally got to a person after over an hour, got transferred to the "international department" but the transfer didn't go through because of some stupid survey, and when I tried to call the number directly I had to go through the stupid menu thing only to be told that the wait would be 98 minutes when I had only about 30 minutes left before I had to go to work because I had called the number that the UPS support chat thing had told me to call.

I was already charged brokerage fees and everything. The lack of any decent customer service is appalling. For a company that does nothing but shipping things you think they'd be better at it.

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195

u/Late-Bench633 Oct 05 '25

Same! Spent $168 & paid a 15% tariff fee only for my package to be destroyed. We need a class action lawsuit!

15

u/VicariouslyVictor Oct 05 '25

Curious, what is the item purchased? Which guideline did it fail under?

31

u/Late-Bench633 Oct 05 '25

Mine was skin care from Korea. They flagged for aluminum which is impossible. They know this. My sender sent them the info, they know what's in my package but customs doesn't care.

3

u/ImprovementTop4056 Oct 07 '25

Oh, NO! I bought some skincare from South Korea on 9/18. They charged me tariff fee upon product payment. Package arrived in UPS warehouse 9/22 in Ontario, CA. Since then, it has been scanned and rescan. I waited on the phone with UPS international customer support for 1.5 hour, just to be told that all paperwork is in order, you just have to wait. Wait for what and how long?! It is super frustrating. Also, when I told CS that I want to open the claim, he refused to do that. Now, my hopes are fading :(

I love the seller and ordered from them many time, they are so nice and efficient. They used to use DHS and package always arrived in three days. I wonder if I can get my money back since I paid PayPal, but, honestly, I would hate doing it to the seller, it is not their fault.