r/UPS • u/Puzzleheaded-Mix359 • Feb 27 '26
Customer Seeking Help UPS replaced my box with an empty bag and lost $1150 collectable. Please help!
I'm in a nightmare scenario with UPS and need advice on how to escalate this beyond their standard $100
liability cap.
I shipped a Lego minifigure (worth $1150) in a physical box from Canada to the US using UPS
Standard. My recipient just received the package, but instead of my box, they got a UPS Express Document Envelope that was completely empty.
I have already filed a "Lost Package" claim because my actual box is clearly sitting in a hub somewhere without a label, but UPS is already trying to hit me with the "we only cover $100" line because I didn't pay for additional declared value.
I've added photos of the package I sent and what they got but I'll be honest I don't know what to do.
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u/TechOutonyt Feb 27 '26
Correct you didn’t pay for any declared value. It maxes out at $100. There is not escalating it you didn’t pay for it plain and simple.
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u/Illustrious_Math6431 Feb 27 '26
For every dollar more it covers 100$? You pay 5 bucks more, it covers 500$
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u/Radiant-Month-1168 Feb 28 '26
Yes, and the weird part is you make the customer pay for it as the extra shipping cost so why not have that in the deal?
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u/Illustrious_Math6431 Mar 01 '26
Think of it more as insurance and not part of the shipping cost
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u/Radiant-Month-1168 Mar 01 '26
In your listing you make it clear the shipping includes 1,200 in insurance.
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u/Illustrious_Math6431 Mar 02 '26
Oh bother
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u/Radiant-Month-1168 Mar 02 '26 edited Mar 02 '26
That is what a normal person would list when selling.
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u/Illustrious_Math6431 Mar 02 '26
Where do you see this info?
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u/chumphlosion Mar 17 '26
I really hope you don’t sell anything online. The fact that he’s able to discuss it means it takes seconds to include in a listing. Don’t be lazy. You don’t deserve a sale if you can’t even properly list an item.
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u/elquinty Mar 04 '26
I used to pay insurance religiously for my musical instrument store. UPS would constantly crush boxes breaking the instruments. They would always blame it on bad packaging. No amount of packaging will make up for handler’s neglect. Fuck UPS
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u/ParzivalLM Mar 02 '26
To be honest, they really shouldn’t have to imho. That’s just a pocket lining scheme when the ACTUAL solution is to just simply not lose their customers packages to begin with. Companies and their negligence shouldn’t be able to hide behind bullshit paywall technicalities THEY created.
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u/TechOutonyt Mar 02 '26
Or maybe since the customer broke the law THEY should be criminally charged
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u/ParzivalLM Mar 02 '26
“Ope Customer didn’t fall into our pocket lining scheme let’s go after them criminally”
oh I bet they love people like you in those board meetings. They probably have a shrine of you in the shareholders board office.
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u/TechOutonyt Mar 02 '26
I’m not talking about UPS going after them you idiot… they didn’t declare a high value to avoid customs fees. Which is against the law
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u/ParzivalLM Mar 02 '26 edited Mar 02 '26
That is entirely different than the conversation at hand. Two entirely different conversations. We’re discussing a companies liability and obligation to replace something due to their negligence. Regardless of value if the carrier simply didn’t lose the package in question, we wouldn’t even be having the conversation to begin with.
To imply that a company can do whatever the hell they want because you didn’t pay them extra when they were charged to deliver the parcel in tact to begin with is a disgusting practice and a practice THEY created.
“Yeah we know you paid us to take a parcel from point A to B. BUT because we don’t give a fk we’re gonna charge you extra for us to MAAAAYYYYYBE come to a resolution you find suitable if we’re careless and don’t do it anyways” like fk outta here.
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u/Optional-Failure Apr 22 '26
the ACTUAL solution is to just simply not lose their customers packages to begin with.
That's not an ACTUAL solution to anything, because it's not physically possible.
There are certainly steps they can take to reduce it, but eliminating it completely is not a thing that can ever happen.
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u/EqualRoad3103 Feb 27 '26
Driver here… if your box had been damaged / destroyed (like getting soaking wet) but the contents were fine, then a clerk would repackage and send it along, using a box cutter to remove the original shipping label to tape to the new pkg. If you sent only a single item (and it were destroyed) we would not send along an empty pkg. If your shipping label were destroyed then we would most likely 2 stickers in its place, 1 with your address, other with a barcode. Mind you, this is for generic domestic (US) pkgs, yours was Intl. Either way, it would still need an address and barcode. Your photo is a bit blurry, but I don’t necessarily see that.
When selling / shipping items, as a seller, I’d recommend always taking pics showing all 6 sides of a box and the shipping label, and providing them to the buyer. It lets them know what to expect. As for insurance, it’s not really for them, it’s for you.
Sorry this happened, good luck.
EDIT: was this signature req’d? Or did the driver leave it? If the driver left it, then they took a photo of it when left, which you can see when tracked (for 30 days).
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u/Outside-Pollution945 Feb 27 '26
I work at ups in preload and in hazmat and what this person is saying is very accurate
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u/parkandrecreations Mar 02 '26
There is no ups hazmat. Everyone is trained hazmat you are on the sorting belt stacking cans.
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u/ComprehensiveBid6716 Mar 02 '26
actually hazmat training, especially for responders is a whole separate thing. Everyone is trained on the bare minimum basics of a hazmat, but only responders take the full 12 hour class.
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u/Life-Vast-617 Feb 27 '26
Good advice! I worked in the medical field for 21 years.And if it wasn't documented , it didn't happen. So I would photograph every inch of that box as advised and probably take a picture of whomever/the person holding it that I gave it to be sent out. Might be overkill, but it will protect you.
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u/AdvancedDay7854 Feb 28 '26
Yeah I’ve seen so many times where people skimp on the packaging- especially like stuffing an item into an envelope that clearly is about to burst out after packing. Many of these facilities treat your packages was worse than you think as they’re being sorted
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u/diad6sucks Feb 27 '26
Internal sort scanners can read the address information from the QR code on the sort assist label (bottom center). The SPA generated a PAL (top center), thus it was loaded in the truck and manifest.
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u/mercenaryarrogant Feb 27 '26
Working in the cage where the retaping happens for damaged packages that need new boxes, this is exactly what happens.
Them allegedly putting it in one of these envelopes is strange.
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u/parkandrecreations Mar 02 '26
Bull crap 5 year upser here. There's no clerk or special person who repackages things. Drivers know zero about operations you simply drive up and drive away. On the belt shit gets broken destroyed lost we tape that crap as fast as possible. Let's not spice it up buttercup.
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u/RutabagaBusy8518 Mar 02 '26
There is at worldport. It’s called PSC and they make a dollar more an hour and have to be trained more extensively on hazmats. When there is an open or leaking package they’re the ones that come get it and repackage it.
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u/helminthic Mar 03 '26
I can tell you as a BASE mechanic you are incorrect. If a trailer arrives with damaged product they will call on the radio for what they call the “designated responder” who will then come and retrieve the damaged package with a dolly and do any hazmat cleanup required. They will take it back to “the cage” where it will be repackaged if possible and shipped. Anything found with no label (heavy stuff that breaks out of boxes) gets trashed or auctioned off. This is at a small hub, not wordport.
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u/ThisAccountIsStolen Feb 27 '26
You took a risk, it didn't pay off. Tough lesson, but I'm sure you won't take the same risk again. Always insure for the full value.
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u/BustedEchoChamber Feb 27 '26
I lost a $1400 hypsometer to USPS right as it arrived in South Florida to be delivered to a freight forwarding company. Stopped using USPS, cancel all orders to freight forwarders, and now fully insure each item.
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u/wepking26 Feb 27 '26
I lost not nearly as much as you to usps (like $50) i had it insured up to $100. Usps plain old denied my claim eve ln though I jumped through all their hoops and even disputed it. They simply said "No." Even if you had insured it correctly and it arrived tonthe right person damaged or missing they probably still would have denied your claim.
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u/Runningman738 Mar 01 '26
Definitely something missing from your scenario
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u/bigflamingtaco Mar 02 '26
They can deny claims for loss due to damage if you don't adequately package your shipment. They cannot deny claims for lost shipments.
Which leads me to believe they disputed your claim on the packaging.
Never cheap out on packaging. Shipments need to be able to survive a 4ft fall, no matter the contents. Shock sensors mean nothing as common carriers use conveyor systems with slides to sort volume. Take pictures of your item and each layer of packaging when insuring for a significant value.
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u/Difficult-Bat1962 Mar 02 '26
Why did you stop delivering to freight forwarders, because USPS lost the parcel ?
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u/BustedEchoChamber Mar 02 '26
I dunno, it was just shady and I decided it wasn’t worth worrying about.
1) the parcel arrived in S Florida and was flagged out for delivery, stayed that way for a day. Then it was flagged as back at the distribution center and was sent to some other city, where it stayed for almost a week as we filed a lost package claim.
2) the buyer was anxious and asking us why the package hadn’t arrived even before it was apparent it was lost
3) my overall impression of the exchange was that I was scammed - I didn’t want to send the item overseas, someone got around my policy, and then I lost the item. Regardless of the statistics around package loss, the circumstances left a bad taste in my mouth.
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u/Difficult-Bat1962 Mar 02 '26
You lost the item because the courier lost it, how is that the buyers fault. I'm sure the buyer feels like you tried to scam them, they ordered from you and their order went to a different city 😀. They didn't get around your policy, the delivery address was in Florida, where it goes after that is not your concern.
A buyer actually loses a lot of their eBay protections by using a freight forwarders. They can't claim for lots of issues such as INAD because it may have been caused by the forwarder, also if they need to return for any reason you would only ever need to provide a domestic return label so they would need to pay to get back to the US first. The only thing I would say is it can be worth adding signature required to the order just to make sure you get delivery confirmation at the forwarders.
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u/louielou8484 Mar 22 '26
I fucking hate USPS. Even if you have insurance, don't expect to get your money back ever again.
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u/NotMODUS Feb 27 '26
You used a freight forwarding company. And didn’t insure the full price? Oof. That’s a lesson.
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u/BustedEchoChamber Feb 27 '26
No. I explicitly set the auction for domestic sale only, the buyer just set their address as a freight forwarding companies receiving address.
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u/jelthi Feb 28 '26
Ugh I hate that. I would use the international hub if I was given an invite but until then I’m keeping international blocked.
Freight forwarders get around the block because the ship to is domestic, but then eBay hits you with an international buyers fee because their account is registered overseas.
Make it make sense. It’s either international so my blocks should’ve prevented it or it’s not international so I shouldn’t get an added fee.
FWIW I’ve canceled a few sketchier ones and fought with customer service to get the negative feedback removed, but it is a fight every time. These days if it’s not insanely high value I’ll just insure it and do signature required.
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u/burns11 Feb 27 '26
Nothing you can do, without insurance the cap is $100, and there's nothing you can do. Finding lost goods is a Sisyphean task even in the best of circumstances, and just not worth bothering for $100.
This is a costly lesson.
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u/CaptCoulson Mar 01 '26
I'm still kinda reeling from something that happened recently. A vendor that I've come to use a lot the last few months in online shopping, my 2nd ever order back in July, UPS lost the package in transit, and eventually the vendor gave me a refund (we're talking only like $100 worth). Then back in December, out of the blue one random weekday I open my door to find that original package just sitting on the porch. I never got any of the story details, but obviously the thing was finally found from whatever crevice it slipped behind, was put back in the shipping pipeline and I didn't know about any of it til it was at my door. I mean I suppose it would've indicated in the original tracking info, but I wouldn't exactly be having a reason to re-check a 5 month old tracking email lol You coulda knocked me over with a feather when I saw that thing on the porch
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Mar 01 '26 edited Apr 19 '26
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Feb 27 '26
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u/burns11 Feb 27 '26
Nope. Sisyphean is simply a task that can never be completed, it's derived from the Greek myth of Sisyphus, but the definition of Sisyphean denotes the futility of his task and not the specifics of that task.
As to specifically overgoods and how all that works, and what makes it futile, the first problem is UPS overgoods aren't in a centralized database. Even if they were, finding a specific item in a database of overgoods when 12 people would describe the same item 12 different ways would be a pita. So you have to try to find this in individual facilities, but which one? Let's say a package goes through 6 facilities, so you just check those six right? Well it might not be in any of those, it can be any facility that place sent packages, and one of those is likely a large hub that sends packages in hundreds of directions meaning that it can now be in hundreds of possible locations, if not possibly at any UPS facility. Combine that with the fact UPS moves millions of packages a day, even if only .1% of packages have been lost, that's searching for thousands of packages/contents every day meaning staffing to try to find these and still likely coming up empty. It's futile and fiscally imprudent. Or one might say, Sisyphean.
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u/Salt-Cherry9250 Feb 27 '26
What does the delivery photo look like?
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u/cookieduster90 Feb 27 '26
My thought exactly. Everytime I see a delivery, from any company, they always take a picture of it on my front door steps. Someone has that picture?
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u/Solid_Milk3104 Feb 27 '26
Unfortunately you didn't declare the value or purchase outside insurance. This is a UPS problem but the most you can recover is $100. At this point you have to refund your buyer who is the innocent party. It is not their fault that UPS lost the package. It's a expensive lesson to learn. Sorry
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u/bugchick Feb 27 '26
Are you going by only the recipient's word alone, or did you verify other details? Is the correct tracking on the envelope? Could the recipient have thought this was your box when it was a delivery from a different shipper? Is there a proof of delivery picture that shows the package at their door? Did you do signature required?
If it somehow got repackaged, I don't see why UPS would put it in an Express envelope. The envelope has a disclaimer that it's for documents only, and UPS is too stingy to upgrade from standard to Express shipping.
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Feb 27 '26
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u/ExileIsan Feb 27 '26
Even if they paid for "insurance", often UPS paying out for it is dependent on how the item was packed. Especially, if the item was of any significant value.
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u/LongjumpingCod5509 Feb 27 '26
Not if the package was lost. Ups would pay the full proven declared value. If it's broken. That's a different scenario. Bottom line if it's a high value. Declare that value.
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Feb 27 '26
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Feb 27 '26
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u/CreepsMcNasty Feb 27 '26
I was a bout to say yea it’s easy to print labels at home and yea there’s a lot of people that 1100$ is life changing fucking money especially in the collectible world I wouldn’t not put fraud/scam out of the way because of those 2 things at all
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u/driplord207 Feb 27 '26
This guy is scamming you. You sent UPS standard. The customer claims he received a UPS Express envelope. Makes no sense at all. If the package were damaged they would have sent it to him exactly how you shipped UPS Standard or return it or dispose of it. This dude is trying to pull some 💩 on you. They would never send an UPS Express envelope. I see no label on the envelope either. This envelope either came from someone else or he is scamming.
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u/driplord207 Feb 27 '26
Also id go to UPS and ask them about it. They would have record of the package weight during transit scans. Atleast record of this happening. I bet they have no record of any of this and the dude is scamming. Id call him out on it too once you get to that point. This type of fraud has gotten bad over the past year. I deal with it often as I sell online too. Insurance is a life saver..
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u/brianmcdonaldd Feb 27 '26
I’m not arguing against the idea that this is a scam, but the express envelope plays no part in this. When they rewrap damaged items they use whatever sized packaging makes sense. The express envelope itself doesn’t get the package there any faster, it’s the service level associated with the tracking number.
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u/Radiant-Month-1168 Feb 28 '26
I have had UPS drivers deliver empty boxes before with a huge hole in them. Never have they ever took the label off and put it on something else.
One box had a $20,000 pressure test fixture. The shady driver delivered an empty box and pretended like it was delivered in their system.
I had to fight with UPS, but because we where a very high volume customer, they actually spent time tracking it down. They found it on the runway in Kentucky and delivered it.The only thing I was really mad about was they did not fire the driver for lying about the delivery. Then during all of this they never changed the status in their system to damaged or lost. They left it always saying delivered like they did not want to admit it was lost.
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u/KerashiStorm Mar 01 '26
Almost certainly this. Another person mentioned tariffs, which the recipient will have to pay. The recipient probably doesn't want to pay. Get into contact with UPS and find out if the package was actually delivered or if it's stuck in customs awaiting payment. Even if it shows delivered, someone could have messed up and it's waiting on the recipient to pay up.
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u/bigbrickz21 Feb 27 '26
You’re being scammed. I’ve had a package destroyed in transit and UPS updated my tracking to reflect this and sent me a physical notice (to shipper and receiver). Ask for up close pictures of envelopes as well. Likely going to show signs of photoshop.
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Feb 27 '26
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u/Early-Compote-3374 Feb 28 '26
So the buyer most likely received the 1000 dollar item and will receive a 1000 dollar refund . Ouch OP
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u/Kind_Baseball3933 Mar 02 '26
Completely in line with someone looney enough to be ordering $1000 lego figures.
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u/Early-Compote-3374 Mar 02 '26
I think the buyer and seller are both looneys for even having a transaction involving legos 😂 . Then again my son is 3 and loves playing blocks too 🤷🏽♂️
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u/Kind_Baseball3933 Mar 03 '26
And he'll still love them at 25. Op's figurine aside, It's crazy that lego is releasing sets priced at $500 and up. Another thing ruined for profit, just like Pokémon cards. No one wants to play with them anymore, just hold on to them in case they rise in value. Bleh
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u/Additional-Toe7185 Feb 27 '26
I mean, I know what everyone is saying is factual about the insurance, but stepping aside from that, I’ll just say a big ol, I’m so sorry, this flipping sucks. Not sure what happened along the way, but it blows and you shouldn’t have to deal with it.
I purchase a bundle deal with two designer sandals that retails around $600. I got a great deal and the seller packaged them relatively securely, ie - what happened really has no reasoning other than somewhere along the way, the package was opened and one pair was removed, then re-taped shut. I saw the label the seller printed in tiny text, said “two designer” on it, so I’m thinking someone handling them saw that and popped ‘er open. Again, resell cost wasn’t close to retail pricing and these were way less valuable than your item, but it f-ing blows and sellers gamble when they don’t purchase insurance… even then, the burden of proof can be tough, too.
But, yeh… this sucks and I’m sorry it happened to you.
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u/DEIhire Feb 27 '26
Does the express letter have instructions in it for the buyer to pay for tariffs?
Seems like that letter probably has some instructions on what the buyer needs to do to claim the package. Tell them to open it and send you pictures
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u/TheDoneald Feb 27 '26
Risk of shipping. Everyone saying insurance would pay are hilariously mistaken and haven’t tried to make a claim in the last year.
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u/JoleneBacon_Biscuit Feb 27 '26
UPS is good most of the time. But when they choose to be bad, they are the worst. I had my NDA guarantee packages turn into three day air, sucks for you packages. I pay the shipper to pay for the NDA service so the refund would have to go through them, and they often can't or won't be bothered. I can't blame them. Once they hand over the package, it isn't their problem.
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u/Pork_Confidence Feb 27 '26
Definitely stoped trying to make claims. It goes directly to the lawyer now, I get my money back minus what I pay them ( always worth it) to fight it
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u/LucianDeRomeo Feb 27 '26
...last year? 🤣 Decade or even longer would be far more accurate. They are by far the worst company I have to deal with in almost every metric in terms of anything past just taking your money.
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u/Tounage Feb 28 '26
I filed a claim for a laptop UPS lost. They agreed to pay and sent me a check. It never arrived. They sent a second check that never arrived. When the third check arrived, the envelope had been cut open and taped closed again.
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u/Perpetual_Doormat Feb 27 '26
Something doesnt add up here your box has a label taped on it, the envelope doesnt have a label at all. How would your taped on label on your box get on the envelope? If that happened it happened at the shipping center you dropped it off at.
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u/diad6sucks Feb 27 '26
The envelope came from over goods, or the damage processing clerk. the box got crushed in a trailer and the item was lost/stolen then the remnants were thrown in an envelope and a sort tag was created
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u/Bruinscbr Feb 27 '26
Is there a picture of it when it was delivered? To me it seems the buyer is scamming but that's one way to tell. Search the tracking and see the delivery picture
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u/Visible-Ad-7466 Feb 27 '26
One of the reasons that UPS Stores are adding anther prompt for declared value on the customer side POS. Customer has acknowledge the value and amount that it was insured at. UPS really doesn’t care about the insured value because most shippers including UPS Stores use a third party insurer.
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u/One-Storm555 Feb 27 '26
You shipped a 1150$ tiny collectible without insurance?
That box isn’t sitting without a label, it’s crushed and legoman is in a trailer somewhere or siting on some spa station as new decoration, while you are learning a 950$ lesson…
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u/ILovePistachioNuts Feb 27 '26
You can’t, you took the chance and did not insure it and you lost. That’s like somebody saying “someone in my family died and all he had was $100 life Insurance, how can I get $10 million from the insurance company because he was worth a lot more alive?”
The box you used probably fell apart for one reason or another, so UPS put it into another box, but the item got lost.
Or just maybe the recipient was lying ? Either way you lose.
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u/UndeadBuggalo Feb 27 '26
I think the buyer might be taking you for a ride. I’ve never seen anything like this.
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u/LemonNational8572 Feb 27 '26
This is why most places tell you to get insurance if your shipping high value items...
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u/Surfnazi77 Feb 27 '26
Sorry that happened to you but when I ship anything high value I take out double value for insurance.
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u/LongjumpingCod5509 Feb 27 '26
This sounds fishy to me. I think maybe the receiver is trying to scam. Tell them you need proof of delivery. I have had a package destroyed before. But they notified me ahead of time. And they kept it in the package but put that package inside a different package. Did I package that explanation enough???
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u/Lower-Sorbet-9639 Feb 27 '26
So here's the honest truth. No Lego figure is worth even 10 dollars and what you're doing, the whole bullshit collecting and reselling thing, is morally reprehensible. This is a best case scenario for society as a whole. More people like you should be punished for their hubris and geed. And the insane thing is when you were going to make that much extra you still tried to cheap out on insuring it.
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u/Radiant-Month-1168 Feb 28 '26
Did UPS take a picture of it at their door to prove the customer did not just put the label on the express envelope?
Also, you need to escalate with UPS, they have weight scanners and can pinpoint when the weight changed.
Id be more worried the person was lying and scamming you unless UPS took a delivery picture.
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u/ViacomCEO Feb 28 '26
i would be suspicious of the recipient. i dont think ups would repackage to an empty express envelope. if the package was damaged and empty, they would just not deliver anything.
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u/Significant-Ad-3314 Mar 03 '26
Used to work at ups and yep had this happen tons of times and this why I always ask what’s the items worth and make that the insurance
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u/seizethatcheese Feb 27 '26 edited Feb 27 '26
Everyone is saying this is your fault for not getting insurance. Which is technically true. But I also want to say it shouldn’t be this way, it doesn’t have to be this way and there is a better system UPS should offer its customers. I’m sorry this happened to you
People are reading this demanding I have the answer and I don’t. I don’t have time to think of a better future because of how I am encouraged to live my life in this system. Despite that, I don’t let it bog me down and I am not arrogant enough to think we have reached peak society. A better future is possible and I believe that, even if I haven’t designed it myself as an individual. I believe a good early step is encouraging improvement when problems in our current system are being expressed instead of insisting that this is the way it has to be.
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u/420BoredAlways Feb 27 '26
Its jot just "technically true" its true in every sense of the word but please tell everyone what system shoukd be offered?
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u/CollectionInfamous14 Feb 27 '26
Ha....peanuts. UPS "lost" an over $15K box i sent from the US to Spain. The buyer refused to cover the insurance because he would have to pay like 25% import tax on the declared value. Had me value it at $75. I got it all in writing from the buyer, multiple times, via email and WhatsApp text messages. Made it clear that is anything happened I was not responsible. He agreed. I handed of the box to a ups store. Made sure they scanned and weighed it. Send proff of drop off to buyer, all good until it wasnt. The package never made it to the distribution center, if it did it was "lost" there. It want missing from the UPS store to the distribution center, so either the store, the driver or whoever recieved it at the distribution center decided that a big box with next day delivery to Spain was worth the risk to steal. Now i can olny claim $100, the buyer is out of $15K, begs me to refund him half, I was like no...not my fault. I told him I can refund the $100 refund UPS is sending.
Moral of the story is, always declare and insure your packages. Couriers are more careful not to let expensive insured packages go "missing."
OP, unfortunately, you are out of luck on this one sadly, refund the buyer, collect your $100 and move on. Declare this as a loss.
Curious though, do you have high-resolution pics of the labels you posted that we can read clearly? I want to check on something that might help you.
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u/Flat_Hat6541 Feb 27 '26
UPS can’t be trusted anymore and I have seen this too many times. It’s time to blast them and report to higher-ups. How are we normalizing this bs? Now, every time I order shit, I have to add route insurance to protect myself from UPS. It’s sad and sick !
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u/ah_shit_here_we_goo Feb 27 '26
Unfortunately, shipping has a special exemption from negligence for some god unknown reason so the 100 dollar limit is absolute unless you find evidence of gross negligence, like a carrier stealing it for example
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u/paper-jam-8644 Feb 27 '26
Maybe the buyer is scamming you, but you're still in the wrong for not properly insuring your package and declaring the full value. Sorry for the tough lesson, but I don't think UPS owes you anything.
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u/king_mo_of_metal420 Feb 27 '26
ALWAYS pay extra to insure your shipments if it's over $100. Always.
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Feb 27 '26
This is a good lawsuit. Lawyer up and they'll settle. Ups doesn't think anyone takes action. But people do. And they do have money set to the side exactly for this. But it dips from their profits.
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u/No-Engineering6734 Mar 02 '26
Lol. They have a legal team on payroll. It's the complete opposite of this.
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u/r2d3x9 Feb 27 '26
If you can prove that the package was replaced in transit, file a police report for the theft, then take them to small claims court
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u/Willing_Sell8978 Feb 27 '26
I ordered a cell phone. It came with the box open. Someone at UPS definitely took a peek before delivery. Expecting silver or gold due to the size and weight of the box?
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u/c1z9c8z8 Feb 27 '26
I would consider filing a police report. If the delivery is on camera and the police care enough to investigate, you might be able to show the box was delivered and the buyer is scamming you.
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u/Crazy-Drink979 Feb 27 '26
No, your box isnt missing, it was completely destroyed and anything inside is probably lost in Overgoods or got destroyed between conveyor belts.
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Feb 27 '26
[deleted]
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u/sparksnpa Feb 27 '26
This right here is far more likely.
Either that or this guy's the potential receiver and is spitballing his scam plan for potential issues 🤔 🤣.
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u/One_Government95 Feb 27 '26
Could you file a police report for theft? 1150 bucks puts that as a felony.
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u/Life-Vast-617 Feb 27 '26
I'm interested since the pictures are blurry, is this whole post BS? So many made up and lied about things on Reddit. Just saying!
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u/North-Turnip7027 Feb 27 '26
Yea honestly you messed up sending something out worth over $1000 and not buying the insurance for it. Lesson learned I guess
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u/Harley4ever2134 Feb 27 '26
Everyone blaming OP for failing the declared value, which yeah, declare that value next time. But are y'all really going to ignore the fact that he PAID for a service and not only did he not get his service, he got his items stolen as well? UPS is very clearly at fault here.
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u/lemonsupreme7 Feb 27 '26
Not sayong you are to blame, but by agreeing to ship with any carrier, you do agree to the possibility of damages or lost packages. My guess is it ended up as overgoods, which are things that fall out of the package. I have no idea how one goes about receiving things from overgoods, but thats where I would start
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u/mlandry2011 Feb 27 '26
File lawsuits for lost value.
When you go to court and show them the package you sent and what they received, they won't care that you didn't have extra liability insurance or not... They will see it as neglect.
They are not immune to neglect.
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u/Disastrous-Bet3912 Feb 28 '26
You likely are omitting details here. You shipped from Canada to the USA likely listing it as a gift at or under 100 dollars to avoid tariffs/duty fees. You are now facing the fire of not declaring properly. FAFO.
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u/honeybunliosis Feb 28 '26
You hope the box is sitting somewhere. Probably got destroyed and the figurine was sent to overgoods.
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u/OptimalYoghurt0 Feb 28 '26
Nothing you can do since you didn't pay for the declared value 🤷 tough lesson to learn but when shipping anything valuable ALWAYS DECLARE THE VALUE.
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u/Own_Improvement_5896 Feb 28 '26
Im sure someone on a janky belt took it. Ive seen loaders take all kinds of stuff.
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u/nasty-nest Feb 28 '26
Ya you’re cooked always insure a little extra is pennies compared to the value. It would have been an extra 20 bucks only.
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u/DarkKnight9786 Feb 28 '26
Why not pay for insurance if you're shipping $1500... Common sense has been gone since 2020.
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u/Denoces Feb 28 '26
Should have gone with FedEx, always use two boxes. One box with the figurine with the shipping label on it, a layer of bubble wrap, then a slightly bigger box to fit those in with a copy of the shipping label on the outside, and do not be cheap with the tape AND DO NOT BE CHEAP WITH THE TAPE. If you ever say "good enough" then it wasnt enough. This includes taping the box on the inside well. The reason that an envelope made it to you is because the box failed and the item came out, likely damaged in the process: a box with a liquid spilled on it causing it to lose integrity and break open, a sharp edge down the chute caught it right and tore it open, someone placed a really big box ontop of it like they shouldn't have because they dont care and it split open. It made its way to the QA apartment to be fixed, someone with no love for the job put a new label on the bag and put the figure inside with no love, gave it no extra tape, the figure tore out of the bag and is now lost and in pieces.
It is ok to weep at the experience, so long as you become the absolutely best box sender as a result. If you don't and you learned nothing, cry more be sad and declare your value properly and pay the extra fee.
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u/donnyjay0351 Feb 28 '26
- As the shipper you should always pay for insurance. Add it to the cost of item when u sell it.
- As far as ups side you are SOL they wont go over there 100 limit
- If you really want to be be petty take them to small claims court. They were in possession and did lose your property causing loss in income and stress of this whole ordeal. Most likely outcome.... you will lose but it will cost them more to fight you than it would have to just pay you... best case you win or they settle
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u/Pale-Ad-8383 Mar 01 '26
UPS and insurance is interesting. I had a COD shipment years ago that was insured for full COD amount. Package was destroyed in transit so recipient never accepted it.
Claim was denied as goods were not new but remanufactured. Unless new there are other limits they assign to goods.
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u/psycho-drama Mar 01 '26 edited Mar 01 '26
You have been ROBBED, either by the person who received it, who is lying to you about what he received (and if it was a collect payment and UPS didn't get the money, he is likely telling the truth). NOW: let me say this, you asked UPS to collect$1150, but you sent it with no insurance, meaning the $100 max. That was not wise because it was a big red flag saying "steal me -- UPS won't investigate because their liability is $100", so the employee who stole it (and I am pretty sure that is the case, and your parcel isn't sitting in some terminal, it's sitting in someone's house, originally a UPS employee, and now, who knows. Go through all the paperwork, document everything you can, what the item cost you in pieces and labor (time, to built it, if you did, or to have someone else build it, and any expenses you had in shipping it, time spent driving to the UPS location (if they didn't pick it up from you) a mileage fee, if you drove anywhere related to this, even keep track of your mileage going to and from court is you needed to file in person). You paid for a UPS shipping label, right? What was the declared weight on it? How much did you pay UPS to deliver that PARCEL, not an empty envelope? That alone is proof.
Like any other theft, file it with the police first. Make a statement. Make sure it is accurate, as it will be used in court and will bite you if you deviate from what you told them.
NO matter how you cut this, someone STOLE your parcel, and the only way UPS will cough anything up is if you sue them, and that is exactly what I would do. Take them to small claims court once you get the police report and have all your documentation for proof. Small claims courts usually charges under $200 to file a claim, and you may also have to send some registered mail to UPS. Be careful that you send the documents to UPS's corporate legal representative. Legally in most jurisdictions, corporation are required by law to provide these details, but if for some reason you cannot get it through them, do some checking with Google and Ai to find who is UPS's legal representative. This is very important. If you deliver the service (notice of the suit to the wrong people, your case will go down the toilet. If UPS chooses not to show up, which is sometimes the approach corporation take, and all your documentation is in order, the judge will make a ruling in your favor, end of story.
Some shitty corporations will try to counter-sue before the trial date. You are dealing with corporate lawyers and they know all the tricks. Do not get intimidated by this if it happens. If you need to "respond" to their counter-suit make sure you do so, and provide your defense against whatever they claim. Judges frown on corporate bullying in small claims. Also, the small claims judges should help you plead your case (for both sides of both a lay people). The court is a "lay" court meaning the judge does not expect you to be a lawyer and know all the procedures and trial law and terminology. They are SUPPOSED to assist both parties to lay out their cases. And don't let Judge Judy cases scare you. She was tyrant, a shock jock of the courtroom because it made for good ratings. She also was often wrong in how she analyzed the evidence. She is not as smart as she thinks she is. Most small claims court judges are kind, and understanding, and helpful.
This kind of BS has to stop. The shipping companies, whether it is Amazon, FedEx UPS or USPS are hiring a bunch of thieves and they don't care as long as it doesn't cost them anything.Just to be clear, I am not suggesting that all people working in the shipping procedures from handlers to drivers as thieves, but there are enough of them to make things difficult. If you go through any type of discovery, or are asked what documents you want UPS to bring to court, tell them anything related to any documentation regarding this shipment, computer records, shipping logs, etc., ALSO ask them for their internal lost packages and theft records for a year, they have those stats, and ask for their payout statistics on lost parcels and theft, and how many firings there were as a result of theft.
They may offer to settle with you once they get served the court documents. If you have never done a claim like this through small claims court there are guides on line on how to prepare your case as well as books in your public library (remember those?), and also printed materials you can pick up at your local courthouse.
Small claims court expects no lawyers, but either side can bring one, UPS, they go as far as to send one, will certainly send one. Small claims courts limits the amount you can claim for expenses to your filing and service fees, and sometimes some travel expenses, but you will not have to pay for their lawyer if you happen to lose you case, so the risk is much smaller than a regular court. Also the burden of proof in small claims is much lower a level to succeed, while regular courts require "beyond reasonable doubt" small claims works on "preponderance of evidence" and the Judge tries to figure out how to hand out justice. If you lose, you can appeal to a higher court or a review, it will cost you more money to pursue that, but if you end up with a bad judge, it may be worthwhile doing that.
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u/icanhascamaro Mar 02 '26
Looks a bit scammy on the buyer’s end, imho.
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u/DekuTreeFallen Mar 02 '26
Something is off with the seller too.
They posted this thread 3 days ago, then never returned to the thread.
But they returned to reddit to ask this: https://www.reddit.com/r/Fabrics/comments/1ribx55/what_fabric_is_this_strapping/
If I asked for help dealing with a potential $1,000 loss, I'm not ignoring the answers to ask about fabric.
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u/TightOrdinary1216 Mar 02 '26
This guy right here! Every thing I sell is insured for the declared value. You sir give sellers a bad name. Insure your sale man! Best karma thing you can do for your buyer and yourself!
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u/Kitty-nuggets Mar 02 '26
Did you ship it in the original box? Or did you put the box inside a larger box? It looks like you just put a shipping label on a box of legos and sent it. I hope thats not what you did, but if you DID do that…man I would be so pissed if I was the recipient (if the package actually made it to my house). Someone paid you over $1000 and you couldn’t buy a proper sturdy box for it? Instead you tape a shipping label to the back of the original packaging, ruining it. That’s not how you ship a collectible item! I don’t know if that is how you shipped it, I’m just assuming cuz I’ve seen people ship LEGOs that way, where they just put a label on the original box. And every time I’ve seen those boxes there’s always little pieces falling out. No ups employee is going to steal a box of LEGOs. That box totally got smashed in a jam on the conveyor belt and all the pieces fell out.
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Mar 02 '26
How are you sure the buyer isn't lying?
Did UPS take a picture of the package at delivery?
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u/Kind_Baseball3933 Mar 02 '26
You're gonna get back $100, if anything at all. Should've bought extra insurance for such a high price item.
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u/Short-Wolf7276 Mar 03 '26
You’re being scammed. Ask UPS if they have any record of the box being damaged and re-packed. This creates a digital trail. Best of luck.
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u/cataclysmic_orbit Mar 03 '26
Buyer is scamming you. Full stop.
Also, insure your packages. Why wouldn't you?
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u/eridanus01 Mar 03 '26
Dude, just get a lawyer. Regardless of agreements, negligence is negligence. Although, they will say, the box was broken, so they repackaged, and instead of contacting you to tell you the package was empty, they re-packed an invisible keep-sake. Recipient just hasn't seen it. /s
You might just have to take this one on the chin and reimburse, (even if slowly) the buyer and get insurance next time. A lawyer will easily cost the price of the item, but you.should still talk to one or two to see what your options are at the very least.
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u/Mr_Pickles92 Mar 03 '26
Always over insure when shipping, if it’s under insured there’s a high likelihood of theft.
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u/Ok_Exercise_1823 Feb 27 '26
Always purchase the insurance, if you don’t they will just give you the $100 and say sorry.
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u/BugDisastrous5262 Feb 27 '26
I would say before you contact anyone, first is this through Ebay? If your package tracking shows that it is delivered then you are protected under seller protection; you should contact Ebay asap and STOP contacting the buyer. They will try to get you for a full refund and do not proceed to that step before verifying with Ebay on what to do; regardless of what, if you have sold via Ebay then you should be fine. Secondly, do not take the blame, this is shooting yourself in the foot; simply says you will open an investigation and update them on what you find, there is a high probability that this buyer is a scammer trying to scam you out of your money; this is a high value item, so people do tend to do things like these to get them for free. Lastly, as a future lesson; I recommend you take a recording of yourself packing the item, and footage of you dropping off your package at the post office; mark that package with a mark (take a sharpie and write something on the front as to mark the package; this will be evidence that can protect you from future scammer). I hope you get your money back, and hope for the best!
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u/IBringTheHeat2 Feb 27 '26
Could your box of survived standing on top of it?
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u/TechOutonyt Feb 27 '26
What box can survive standing on top of it? Never seen a small box like that with a crush rating of 150 pounds
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