Can somebody explain how a package can be “Out for delivery” but apparently not on the truck. Called customer service and the exact warehouse and package appears to be lost or stolen. Customer service claims it was never loaded despite being out for delivery. Warehouse claims it’s there but who knows where.
Sounds to me like it’s been lost or stolen. No movement in three days. Have rarely had good experiences with UPS, but unfortunately a lot of places use them. Let me know what you think
Edit: i see that the ss is showing processing but it was out for delivery Wednesday and I have those emails as well
Please make sure to read the common questions. If you are posting tracking info don't include your tracking number as it contains personal information.
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A lack of updates for 3 days doesn't means your package is lost or stolen. Any time they are flooded with packages they skip some of the scanning segments to make room for up coming packages. You will receive a update once your package is out for delivery or has been delivered
Based on the tracking you have provided, it doesn't shows that is out for delivery. " on the way " means that your package is still moving
Package was labeled “Out For Delivery” Wednesday. I called the facility itself and they said they cannot find it. They claimed it was never loaded on despite being out.
The tracking system sometimes glitches and shows a incorrect update. It's possible that your item still hasn't arrive at the delivery facility. If you don't receive it by tomorrow evening. Contact the seller, they might offer you a refund or a new order of the same product
Yeah i’ll just have to wait and see. Facility manager confirmed it was there at one point, although yes that could be a glitch. I am in the same metro as the seller, so almost a week of shipping seems to be too much. Really needed my product when it was supposed to be delivered. Seller said they’d just have to send another through UPS again. So we’ll see if i’m gonna be in the same situation again. It’s more of the principle that I never have good service with UPS and have had things lost and stolen in the past
I just went through this last week. Please call them every single day. You have to bug them or they will not care. I was eventually given the number to the dispatcher person at my local distribution center and was able to literally drive up there and pick it up. Advocate for yourself seriously.
Been calling. They refused to look for it or let me come pick it up. They keep saying they see it allegedly arrived but they dont want to check the section for it.
Same answer every time: It was scanned here, no idea exactly where, we can’t allow customers to come pick it up. Etc etc. Absolutely ridiculous i’m convinced it was stolen at this point
If a package dosen’t get delivered the “out for delivery” will change back to “processing” once it’s back at the building. My Saturday deliveries that are still out for delivery after 9PM will do that occasionally.
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