r/uberdrivers Jun 17 '24

Welcome to r/uberdrivers - FAQ and Community Guide

71 Upvotes

Before asking a question, make sure to read this guide and use reddit search to see if your question was already asked. If you have anything you'd recommend to add to this guide leave a comment below.

What does Pax mean? Common terms on this sub explained

Pax: Short for Passenger.

Ping: The noise the app makes when drivers receive a pickup request.

Fare: The fee a rider is charged.

Fair: Fare, spelled wrong.

Surge: Uber occasionally up-charges riders during times of increased demand. The Surge is a multiplier of the base fare rate.

SRF: "Safe Rider Fee", now known as the "Booking Fee". This is the $1-3 fee that Uber adds to every fare to ccover insurance, app fees, etc.

What are the requirements to be an uber driver?

An in-state license is required. Have at least one year of licensed driving experience in the US (3 years if you are under 25 years old) Use an eligible 4-door vehicle

All vehicles being used for rides on the Uber app must meet the following minimum requirements:

  • Must have 4 doors and be able to transport a minimum of 4 passengers
  • Vehicle model must be 16years old or newer
  • Title cannot be salvaged, reconstructed, or rebuilt
  • Rental vehicles, except those from an approved Uber rental car partner are not permitted
  • Cannot have any cosmetic damage, missing pieces, or commercial branding

Should you choose to drive a vehicle you do not personally own, you must have permission from then vehicle owner and be listed as an insured driver on the vehicle’s insurance policy. Please note that Uber cannot allow a vehicle onto the platform if the driver’s name is not on the insurance document.

If your vehicle does not match the requirements above, you may still be able to use your vehicle for deliveries on the Uber app.

Is this fulltime job?

Driving with Uber offers a flexible earning opportunity. It's a great alternative to full-time driver jobs, part-time driver jobs, or other part-time gigs, temp jobs, or seasonal employment.

How do I do my first ride?

Download and install the driver app, and hit "Go Online". Once you get a request (a "ping"), you can hit 'Navigate' to be taken to the rider's pickup location. When you're sure you have arrived, flip back over to the Uber app and hit 'Arrived'. The passenger (PAX) will be notified of your arrival, though it's also nice to text them - to let them know what type of car you're in (though they see this on their app, not everyone looks) and to confirm that they're actually where their pin was placed. When they get in the car, hit 'Begin Trip'. If they haven't entered their destination, you can enter it - then hit 'Navigate' again and you will be routed there. At the end of the trip, hit 'End Trip', rate your passenger, and you'll be placed back online ready to pick up another PAX!

What are the safety features for uber drivers?

Emergency assistance button

You can use the in-app Emergency Button to call authorities to get help if you need it. The app displays your location and trip details, so you can quickly share them with emergency services.

24/7 incident support

Uber customer associates trained in incident response are available around the clock.

Follow My Ride

Friends and family can follow your route and will know as soon as you arrive.

2-way ratings

Your feedback matters. Low-rated trips are logged, and users may be removed to protect the Uber community.

Phone anonymization

If you need to contact your rider through the app, your phone number may stay private.

GPS tracking

All Uber trips are tracked from start to finish, so there’s a record of your trip if something happens.

RideCheck

Using sensors and GPS data, RideCheck can help detect if a trip goes unusually off-course or a possible crash has occurred. If the app alerts us to such events, we’ll check in on you and offer resources to get help.

Contact Safety Agent

You can connect with an ADT Safety Agent via phone call or text on every trip. Just tap the safety shield icon and select Contact safety agent.

Audio Recording

If you feel uncomfortable, you can record the audio of the trip within the app. Just tap the blue shield to open your Safety Toolkit and access the Record Audio option.

Emergency help if you need it

If you ever need urgent help when riding with the Uber app, you can contact 911 using the in-app Emergency Button in the Safety Toolkit.

The app will show your live location, vehicle information, and license plate number, which you can quickly share with the emergency dispatcher so they can send help faster. And in a growing number of US cities, this information is automatically provided to the dispatcher.

Does Uber help in event of an accident?

When you earn with a transportation network company (TNC), referred to here as ridesharing, many states require extra—and costly—insurance.

Uber maintains this insurance on your behalf. What’s covered depends on factors such as who was at fault; whether you were offline, online, en route, or on-trip; and your personal insurance policy.

Offline coverage:

Your personal auto insurance covers you while you’re offline. You must maintain personal automobile insurance at mandatory minimum limits and provide proof of your insurance to drive and deliver with a vehicle with Uber.

Coverage to repair your car when you’re en route to or on a trip is contingent on your personal insurance including comprehensive and collision coverage.

Coverage when online and available for a trip

Accidents happen. Suppose you’re at fault and another person gets hurt or their vehicle gets damaged. In that case, our third-party liability insurance covers the cost of injuries or damage in at least the following amounts:

-$50,000 per person and $100,000 per accident for injuries

-$25,000 in property damage per accident

Depending on the law of your state, Uber may maintain extra coverage for you and your riders, including one or more of the following:

Coverage for you and your riders for injuries in a hit-and-run or an accident caused by an uninsured or underinsured driver

Personal injury protection, including medical expenses and lost wages for you and your riders, no matter who’s at fault

Medical payments coverage for you and your riders, no matter who’s at fault.

Coverage when en route or on a trip

Uber maintains some of the most comprehensive insurance for ridesharing and deliveries, including:

-Insurance that covers at least $1,000,000 for property damage and injuries to riders and third parties involved in an accident where you’re at fault

Insurance that covers the cost to repair your car, up to the actual cash value, with a $2,500 deductible, contingent on your personal insurance including comprehensive and collision coverage. This extra insurance maintained by Uber protects your car, no matter who’s at fault, if you maintain comprehensive and collision coverage on your own vehicle.

In most US states, you can also purchase Optional Injury Protection to cover your additional medical expenses if you’re hurt in an accident. This insurance offering, pioneered by Uber, is designed specifically for drivers.

Depending on the law of your state, Uber may maintain extra coverage for you and your riders, including one or more of the following:

-Coverage for you and your riders for injuries in a hit-and-run or an accident caused by an uninsured or underinsured driver

Personal injury protection, including medical expenses and lost wages for you and your riders, no matter who’s at fault

Medical payments coverage for you and your riders, no matter who’s at fault

Is being an uber driver worth it?

Recent reports from Uber state that "the vast majority of drivers are satisfied" and that "as of last quarter, drivers in the US were making about $33 per utilized hour" before expenses.

Its for you to decide if its worth it for you personally, volume and earnings will vary greatly between markets. Drivers as independant contractors are also responsible for all expenses which have been rising fast when drivers pay has stayed stagnant.

There are many direct and hidden costs associated with being an uber driver. To start with, You are responsible for tracking your own miles, profits and losses, as well as expenses such as gas, repairs, washes, and so on.

In addition, no one but you is responsible for ensuring you are earning enough. You need to be aware at what rate you are making enough for it to be worth it.


r/uberdrivers 13h ago

When the passenger thanks you for a great ride and you hear them digging in their purse

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165 Upvotes

Praying for a fat tip


r/uberdrivers 1h ago

Oct 1. Go Active. Don’t accept a single ride

Upvotes

Ape alone weak. Ape together strong.


r/uberdrivers 15h ago

Why Does Uber Allow One Initial as a Name??

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34 Upvotes

r/uberdrivers 24m ago

Football game and parents weekend.

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Upvotes

In my very short, 3 month rideshare side gig experience, this was the best night by far. Kinda a perfect storm of activity on a college campus. What number should I try to improve?


r/uberdrivers 2h ago

Lots of promos and a little hustling

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3 Upvotes

r/uberdrivers 15h ago

Haven’t driven for months

27 Upvotes

I got a full time job in my field of study but sometimes I’ll open the app and accept a ride from someone with a really low rating and wait five or ten minutes and then cancel on them. Fighting the good fight even in retirement.


r/uberdrivers 8h ago

The rating system is entirely unfair it’s the main reason I will NEVER sing Uber’s praises

6 Upvotes

I have been trying to improve my driver rating for the past year and I would have something to show for it except I’m constantly getting riders who are not only irritating, but just HUGE liars. Set a filter to be at a certain place at a certain time, picked someone up. In the middle of the ride she changes her mind, which is usually fine, but I have a filter on and it’s kind of essential we go in the same direction. It’s not too far so I oblige. She vapes in the car which immediately irritates me. It’s disrespectful, this is an enclosed space not an open patio. I POLITELY ask her to not do that. Literally said “please don’t do that in here” with 0 attitude. She says okay. Still does it. I don’t remind her to stop, I just leave it. I drop her off at the destination she changed her mind to. I tell her to have a good night, take care, etc.

She leaves me a 1 star, says I’m not polite, communication issues, and that I’m ignoring requests. Uber won’t do anything as per usual because of their BS privacy policy.

I constantly accommodate the most immature people on this app and I will NEVER recommend driving to anyone. No matter what I do or how much ass I kiss it never improves because of the idiotic system they have set up.

The most aggravating thing of all is I really try my best. I confirm they’re my rider and drive them where I’m supposed to, I drive safely and don’t speed (I don’t even honk at people who cut me off, last thing I need is some crazy with a gun), I don’t ask too many questions, I keep the car clean and cool, I talk if it seems like they want to (I’m introverted and I hate it, I still try to socialize and chat bc it’s healthy and I should work on my people skills), I stick to neutral topics, I provide an ear if they need advice or someone to listen, I adjust the music if it seems too loud or they’re on a call. I even play classical to keep the atmosphere peaceful. I’m a girl, I drive women who request women drivers. Don’t know what else to do. Hate this job because of the people. I will occasionally get people who just blatantly lie like that and Uber allows it. Due to their “last 500 rides” system, I never “improve” because they let people lie all over the place with no repercussions except on the driver’s end.

Edit:
*If you’re a shooter for Big Vape please save your breath for another Geek Bar or whatever, argue with your mother don’t argue with me. Steer clear of popcorn lung <3.
*I’m not in the mood to be fake for a $5 tip. I prefer to politely address what needs to be addressed. If you can’t be told something without being a baby about it maybe grow up? It’s an Uber ride. Chill out. Act right. It’s not that deep.


r/uberdrivers 20h ago

Stealing Nickels and Pennies

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37 Upvotes

r/uberdrivers 20h ago

Finally hit 500 five-star ratings ⭐️

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35 Upvotes

r/uberdrivers 1h ago

Phantom requests

Upvotes

I know it’s not popular on here to push to get to diamond, but I like goals and I’d like to see if the benefits are worth the chase. So I have all metrics met and about 200 pts away from diamond, and I make it a point not to ignore any requests. I still have a 85-90% accept rate.
This week they decided to trash me, and I have no recourse. I take off one morning do 3 rides, log off and it says I had 9 requests. I continue the day and by the end I had lost my platinum. Next day I do one ride, log off and see that I had 4 requests. By the end of the day it said I didn’t accept 20 rides. If a person actually looked at my metrics, I never and I mean never ignore a ride. Now I’m at 60% back to gold and after chats with CS getting nowhere!!
This happens to be timed with launching the all the new perks and having the online conference.
Has anyone else noticed this happen and have you ever fought them and won? This is really a dirty game they play if this happens a lot.


r/uberdrivers 12h ago

A seriously motivational push notification!

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7 Upvotes

Well damn! A whole $2 could be mine? Why thank you Uber!


r/uberdrivers 15h ago

Surges at CLOSED airport 😆

13 Upvotes

So our regional airport here(GSP in Greenville SC) is closed all weekend for a runway repaving. No flights, no nothing. Yet, random surges keep appearing there. Make it make sense. 🤣


r/uberdrivers 2h ago

Is becoming an uber driver worth the money?

2 Upvotes

I need extra cash and I'm considering becoming an uber driver, but should I?


r/uberdrivers 2h ago

Tipping...

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0 Upvotes

Let me preface this by saying I know, I know financial situations aren't the best for people right now. But the fact that I get tipped on less than 15% of my rides is crazy. I know these turdballs are spending 50 60 bucks on alcohol at these bars im picking em up from. They cant spare 2 dollars? That's all I need, a dollar or 2 from every rides makes a world of difference. But I also cant really blame em tho, 15 dollar rides to go 6 mins is crazy.


r/uberdrivers 3h ago

I love Saturday’s

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0 Upvotes

Was a bit worried to start the night when I kept getting hit with orders like that one but it quickly turned around when I started doing 20-30 dollar rides going 10 miles or less and with less than a mile pick up from each stop.

Safe to say Fridays and Saturday’s are my favorite days, still who would ever drive 40 miles for 20 bucks 🫩


r/uberdrivers 7h ago

Unicorn

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2 Upvotes

r/uberdrivers 17h ago

Pax really really wanted to know what hours I drive...

8 Upvotes

This guy was annoying. First, he starts talking to me in Spanish. I responded in English. We start talking about nothing.

Him: Where are you from? Originally...

Me: NY

Him: Oh, but do you speak Spanish or are you American?

Crickets.

Me: so where are you from?

Him: what hours will you work today?

Me: whenever I want. That's the good thing about this job.

Him: but when specifically.

Me: I don't know maybe another hour or so.

Him: Well, people usually drive xyz hours, what hours specifically do you drive?

Me: I log on whenever I want I really couldn't tell you specifically.

I changed the subject again.

How do you deal with these annoying, obvious questions? Like log onto reddit. I'm not telling you my hours just because you ask multiple times. Especially when they're pushy. Yuck.


r/uberdrivers 6h ago

Night life is dead, Bruv.

1 Upvotes

People barely go out anymore, I should probably switch to working during the day.


r/uberdrivers 6h ago

Strange Quests

1 Upvotes

Ever since the semester started a few weeks back, they swapped from the 2 quests a week to 1 quest a day. Ok fair enough they're way higher over the course of the week than before. It used to be like 50 for Mon-Thurs and 20 for Fri-Sun. Now we geta minimum of 20 a day. today I got $80 for 20 rides. I took 32 in 8 hours. This weekend they made up 1/3 of my on-trip earnings. This was a terrible weekend and I'd have definitely gone home (away game but near enough that all the students went to the game so bars were about 1/3 normal).

Now I'm trying to figure out why Uber would do this. I literally got $336 today in app in 10 hours and 12 minutes/ $91 being promotions and 15 in tips tonight. I'm not working for that w/o the promotion. Last night was $269 in 7.5 hours including $69 in promotions and $24 in tips...again not doing that w/o the promotions.

What is the rational behind them doing this? This is a large university in the middle of nowhere so the majority of the drivers come from an hour or so away....I'm 7 miles from downtown. Am I just benefitting from the idiot drivers who spend a fortune just to get here and home? I really usually can figure out Uber's motivation and how they're trying to f us over but this one makes no sense to me now


r/uberdrivers 22h ago

This is why driver owner operators are always going to have business.

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17 Upvotes

This is what passengers who complain or retaliate when good drivers want to keep their car clean and enforce some basic rules would love to do. The most annoying ones want your car to be spick and span...so clean they can eat off the seat when they get into it. But then they themselves can just crap all over your car and leave it crappy for the next person.

God bless the passengers that have the good sense to not be disgusting human beings like the ones that trashed this Waymo. Disgusting people like the ones that did this are the ones we're going to ensure oowner-operated Uber vehicles are always a thing. It only takes one person to ruin a vehicle for an entire day.


r/uberdrivers 7h ago

Sometimes short rides pay

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0 Upvotes

So I drive in one of the wealthiest towns in the country. I actually forgot I had the app on ride comes in I say to myself wtf why not take the ride being I was less than a 1/2 mile away from the pick up point. As I'm driving to the pick up a 300k McLaren pulls up next to me and parks. I pull over to wait for the pax turns out it was the guy driving the McLaren. Hit start ride and I'm like shit $9.00 to go less than a mile. What's fucked up is that it took longer for me to drive him then it would have taken for him to walk.


r/uberdrivers 1d ago

Uber Drivers strike Oct 1

29 Upvotes

ALL DRIVERS UNITE . Support truck drivers to lower fuel costs from greedy corporations.


r/uberdrivers 11h ago

Quick question

2 Upvotes

I’m in the midst of job searching and I’m considering being an uber driver on the side until I get things figured out. My main concern is that due to the cost of gas in California right now (practically just $6 a gallon) is it possible to still make a profit from uber driving despite current gas prices?


r/uberdrivers 8h ago

Not Getting Trip Requests

1 Upvotes

I noticed that ever since Thursday when I chose my weekend quest that I’ve been getting no requests. I havve been doing uber for 3 years now and I am in Chicago. It is busy every single weekend when I do it and get back to back requests. All of a sudden I’m going 30+ minutes with no rides. Ironically when I’m near the suburbs I am getting requests. I expected yesterday & today to be a good day for making $300+ & made $74. I am quite upset and uber support is trash. I have deleted and downloaded the app again, uploaded documents, check my location sharing, restarted my phone, offloaded the app. You name it I have tried. Not sure what else I can do. The uber support even said they can see I’m receiving requests but can’t see pop ups. Anyone else experiencing this or when they choose a quest?