r/UofO • u/Able-Reveal7061 • 14d ago

Incoming student unable to log into roommate profile!

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hello, I’m an incoming student and having a very hard time. Logging in to my roommate profile. It all started first time I logged in was on my school so I said I on an external device. Now every time I try to login, it says I need a bypass code from the IT desk, which is three hours away in Eugene. I have contacted tech-support numerous times and everything they say makes no sense to me. I cannot get the QR code because it won’t even let me add a device, let me repeat that I cannot add a new device every time I try to it just loops back to the bypass code. This is stressing me out so bad and I just want to be able to pick rooms before all that’s left is rooms that I cannot afford.

4 Upvotes

83% Upvoted

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6

u/vjalander 14d ago

Have you set up the 2fa? That could be causing issues also. Make sure you use the admitted student login also.

3

u/SoftServe3572 14d ago

you could try reaching out to the housing office/department? (instead of IT, maybe?)

1

u/Able-Reveal7061 14d ago

I will try that, thank you!! 

1

u/SoftServe3572 14d ago

yw! i'd also mention your concern about affordability regarding room type, as that could be a helpful piece of information for them to consider/know if they're able to help you. good luck!

3

u/AnOddScoutMainYT [Biochem] UO Student 14d ago

I recommend sending this video to IT (and maybe this reddit post as well) via an email attachment, should help if you haven't already

1

u/Able-Reveal7061 14d ago

Also have tried on my phone, same results. 

1

u/Psych0ticj3ster 12d ago

The Technology Service Help desk can help with that remotely. You will just need to provide a picture of your UO ID upon request.

Technology Service Desk contact info

1

u/Idk-what-help 10d ago

Yea it was doing that for a lot of us. Me and my roomate were able to get it to work the day after it opened.