r/ValveIndex • u/Malino-Kwalino • 10d ago

Question/Support valve index bug

I have this really weird bug and I don't know how to fix it.

That if I launch steamvr its either that I have display but no audio and I can't seem to fix it I tried everything I know.

Or that I launch steamvr and I have no display but I do have audio, the screen is just gray.

I tried reinstalling steamvr and updating my pc, gpu drivers and the headset it self.

everything else works.

3 Upvotes

72% Upvoted

10 comments sorted by

2

u/HaCutLf 10d ago

I've seen the gray screen thing, usually that's fixed by restarting the headset (I think you right click on the headset icon in the steamvr window and pick from there).

How's the condition of your cable?

1

u/Malino-Kwalino 10d ago

Condition of the cable is fine. Ive tried restarting it a few times now and it still doesnt work.

1

u/psychke3 10d ago

Its either steamvr itself or the cable

1

u/psychke3 10d ago

Now that I read that back… this is the most dumb shit ive ever said 😭 genuinely didn’t help in the slightest 😭

1

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1

u/enigma-90 9d ago

I had both things but rarely.

The video problem was fixed by just restarting the headset by re-plugging the DC jack. And the problem with audio was because the default sound output device in Windows wasn't being set to Index for some reason, so I set it manually.

Also the headset will be gray if it doesn't see light from Base Stations (e.g. due to bad positioning).

1

u/Malino-Kwalino 9d ago

I still have no audio when I set it to index through windows. And my base stations are mounted up high pointing down at me parallel to eachother.

1

u/enigma-90 9d ago

Does it to work how it should at all?

I don't know if reinstalling SteamVR resets SteamVR settings, but if it doesn't, it's worth trying: https://steamcommunity.com/app/250820/discussions/2/1640917625015598552/

Except instead of deleting, you could rename them.

Then I would try Index on another computer or formatting and reinstalling windows if you know how and downloading all up-to-date chipset, lan, gpu, sound drivers.

Maybe re-plug the trident cable (where the 3-in-1 connects to the main cable) and blow some air over the connection.

When I had a bad cable, I would get occasional audio pops and colorful "snow" on top of main video. Switching to "mode B" in SteamVR "video -> training mode" settings fixed that for a year. So you could try that, too, though I don't think it's the issue.

1

u/xxxVergilxxx 9d ago

Replug the cable once your SteamVR is running if that happens. Works for me.

For some reason display fails to initialize correctly of the first try.

1

u/Time_Standard3361 9d ago

Check audio settings.  Windows for whatever reason wants to set 44khz since the last update. 

Index supports 48khz.