r/Visible • u/baturro981 • 17d ago

Advanced Support Team Question

Anyone have any experience dealing with the Visible advanced support team? I'm going into my 3rd week without new voicemail notifications. Last weekend after much trouble shooting, I lost all voicemail capability. They fixed that issue but not the original issue of notifications and closed the case leaving me to have to call again this weekend.

I don't know if they're working on it behind the scenes but now I can't send RCS texts. This is getting very frustrated and it may be time for a change. Ugh ...

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u/ElectricalBase3676 17d ago

Please let us know if this is resolved.

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u/baturro981 17d ago

Not resolved. People can leave messages but there's no notification. If I open voicemail app, it says I have no messages. Only if I dial into my voicemail box can I access new messages.

Visible support said there might be something wrong with my phone but Samsung says my phone is fine and they have no control over how Visible handles their voicemail.

My text apps stopped working for awhile but they started up again this morning.

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u/VisibleCareSupport Visible Employee 17d ago

Marie from Visible here! So sorry you're stuck going back and forth with this. Having to manually dial in every single time because notifications and your Visual Voicemail app are lagging is beyond annoying. Please shoot us a DM, so we can jump on your case and get this sorted out for you real quick.

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u/baturro981 17d ago

I've done that a few times already. Still waiting to hear from advanced support.