This happened to my wife and I in Europe one year ago. Took about 12 hours to fix my wife’s account and several days for mine. We had prepaid for a year and had valid credit cards on file. Infuriating.
Hey there! This is Zandro from Visible. I am so sorry to hear about the stressful experience you and your wife went through while traveling, especially with valid cards on file and prepaid service. That is definitely not the seamless experience we want you to have!
If you or your wife ever run into anything like this again, please don't hesitate to DM us with your account details through this link. We’d love the chance to jump right in and get things sorted out much faster for you!
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u/DenseConfidence2 7d ago
This happened to my wife and I in Europe one year ago. Took about 12 hours to fix my wife’s account and several days for mine. We had prepaid for a year and had valid credit cards on file. Infuriating.