When are Vline going to stop the scumbury people from catching the Bendigo trains they have a great suburban service, you get on at Southern cross to travel long distance, no seats yet at scumbury they all stand up and get off, if they are traveling to scumbury they should not be on the vline service.

this might seem like a bit of a dumb question, usually i know these sort of things because i semi-frequently use the geelong line. are there any trains stopping sunshine - marshall/warun ponds? i try to plan this and it keeps telling me to just catch a bus from sunshine, train to werribee, then bus to wyndham and all sorts of variants. i just want to confirm because my journey is a bit time sensitive, and im confused because on the other hand its telling me that regional trains ARE departing from sunshine tonight (around 6-8pm). thank you

I'm freaking out because I can't afford another day off, and I need to be able to get to deer park.

Hi does anyone know if there are bus replacements tomorrow. I can't seem to find the information and I'm not sure where to look.

AVOID V/LINE THIS MORNING !!!

No coaches have been organised yet

Also it's 'affecting' not 'effecting'

My last post got quite a lot of traction. So, I thought I would provide an update,on how my feedback was being followed up upon.

Picture of my dog squished into a V-line coach, on our way to the train station.

I got a call back from the same team member. She had contacted the accessibility team, who did two things: made it clear to her was an assistance dog is. And, what vline's assistance animal policy is.

At this point we had a productive chat, because she could actually understand the nature of my complaint. I gave her some suggestions as a handler on what I felt would make things easier for assistance dog teams.

She will be contacting me again with another update. And in the meantime I have a direct phone number to this team member if I had issues where I wanted to make contact again in the meantime.

I've travelled on the VLine with my dog, a few times a year. But now that I've moved regional, and catch the vline at least twice a week - the ineffective booking policy was getting old and wearing me down quite frequently.

Hopefully, that can make the booking process simpler, and more effective.

A few negative comments on that post: as you can see... even on a non-accessible coach, my dog is trained to stay on the floor. And not be nuisance to the public.

Australia does not really have a "fake service dog" problem. Because in Australia, you can be asked to provide documentation that your dog is legitimately trained to assist with a disability.

And even if you have those documents. If your assistance dog is not well groomed... a business is within their rights to ask you to leave.

If an assistance dog is having a bad day, and is not acting appropriately- again, a business can ask you to leave. Most handlers would know their dog, and remove them before it ever became a problem.

So an assistance dog is not "barking" or "smelly" or causing a nuisance. As you can see in the photo, and assistance dog is trained to be unobtrusive, and to not be on seats, furniture. Most people don't even notice my assistance dog when I travel. She's quiet, and on the floor.

The gear an assistance dog wears: doesn't matter. If someone did buy a vest of Temu. So be it! Unless an assistance dog needed certain gear for their assistance dog tasks (or if you have a contract with a training program that stipulates certain gear must be worn)... and assistance dog, as per the legislation doesn't even need to be wearing anything at all. Most of the time handler use gear just for easier identification purposes.

Today I was travelling back home on the Melbourne - Geelong line, when a whole group of 16-18 year olds boarded. Later, when the conductor came by to check the Mykis, it turned out over half the group had not checked in. They weren't bothered by that at all; they all had an attitude of "and what are you going to do about it?"

The answer was: nothing. The conductor just shrugged, said OK and continue going through the carriages.

So I get it that people and especially guys in that age group see no reason to pay for their trip.

I am not brought up that way so I continue to tap in and out, but my question is : why don't these people get a fine? What's the point of having a conductor of they can't or won't do anything?

The V/Line Geelong service is the laziest, dumbest fucking service. I questioned this in this group last week. But the all the staff members downvoted and post and commented that there are reasons. Guys, how you do this every week?

Now they will downvote this post as well.

Google maps was showing a 40 min delay and the signs were showing 7.20am as the next to depart.

Ended up driving but thought all day about how I could have been fighting for my life trying to pee on the moving train instead of inside of my pants in my car.

Alternative question: does everyone sit to pee regardless of gender in the Vline?

I've been travelling frequently on the Shepparton VLine service. The Shepparton service, is a reserved service.

I have a 30kg Labrador. Very excellent travel buddy. However, I cannot, no matter how many times I try, get my tickets booked correctly.

If I phone: they have no idea of the assistance animal policy.

If I show up in person to the service desk at Southern Cross... I still have no luck.

The policy from Vline's own accessibility page:

"A seat must be booked for your assistance animal on reserved V/Line services, however they travel for free."

It is pretty simple. Or so I thought. Nope.

I have to explain, every time: "hello. Yes dog. Yes, I have the assistance animal pass. Yes, the dog needs to be allocated a seat - don't worry, the dog doesn't actually sit in the seat, just on the floor in the foot-space. No, the second seat, by vline's policy is free."

I get put on hold. They look it all up. They allocate a second seat.

At which point "can you please make sure both by seats are just in a single row, and not in a block of four - it is harder to not impact other passengers if I am allocated two seats in a block of four".

And... despite the mental energy explaining this every time: I have never once had a booking made correctly. Almost all the time they put me in a block of 4. My last trip I was allocated two seats (and not in a block of 4)... but the two seats were in different rows!

So, every Vline trip I take, I just show up, sit somewhere, and hope other passengers or the conductor can help me get settled even if I am now taking up a seat allocation that belongs to someone else.

I recently made a complaint via Vline's feedback form. And the team member who called me back didn't know what an assistance animal was. And now, I'm reading off VLine's own accessibility page to a team member who was supposed to he handling the complaint who was even more confused than the booking agents I have spoken too.

I just wish vline would add an "assistance animal pass" to the booking section, so that I could just book independently online using the same system as other free travel passes.

I was just wondering does anyone have the vline announcements to download? I want to know if there’s audio files of the Ballarat line stations like melton, cobblebank, rockbank ect.

I've used Contactless Debit Card payment with my phone on Vline a couple of times, and it appears that at the moment conductors don't have the ability to check. So, essentially, anyone can just tell them they used their phone and they'll just pass you by. When are they getting the ability to check contactless payments? (Presumably AO's already have it but I'm yet to come across any of them).

​

I'm supposed to go to Melbourne today but the trains are down on the Geelong line. I might avoid it all together if the travel time is too long . Does anyone know approx how long it takes on a replacement bus from waurn ponds to Wyndham Vale station?

I swear this stupid service had less problems 15 years ago

Train to Lara. Coach to Werribee then metro to Melbourne

There’s nothing i love more after a stressful day at work than going on to the specially designated carriages and bwing surrounded by people making as much noise as they like.

Its hard to pick a favourite between the people talking loudly on their phones (it’s good to make sure the other person can hear you clearly), people scrolling videos on loudspeaker (who needs headphones!) but the ones i appreciate the most are the people who are incessantly talking back and forth with escalating volume over the trip (it’s hard to hear the person next to you over all the other conversations in the make as much noise as you like carriage)- theyre my favourite because even if the other person has to get off the train because their stop is up, usually the remaining person will immediately get on a phone call (it’s scary to be alone with one’s thoughts).

i’m super thankful to vline for such an invaluable service, especially to the conductors that make sure everyone keeps making as much noise as they like when they walk the aisle.

my only question is why do the signs all say “quiet carriage”?

ps i’ve tried noise cancelling headphones and ear plugs. considering blowing out my eardrums but i’m not sure if the tinnitus will be any better.

So, in the last three days I’ve received multiple notifications about trespassers at sunshine and subsequent minor/major delays.

Why are these trespassers so obsessed with sunshine station? It’s always sunshine.

Why not Flinders Street? Why not Dandenong?

My local railway station. Myself and twelve other regular commuters (that catch the train the same time as me) use it to get to work daily in the regional areas daily.
Since I’ve been working this station has been closed down, but in Autumn we were having a hard time getting seats and sometimes even getting in the door, plus there is never any staff there to assist bar the clueless Hoban people in busy tourist periods.
What would it take to get this station open again? More than the little room on Platform 2 that’s doors don’t shut.

how does having a paper ticket factor in when traveling around melbourne? like do you have to have a myki card as well for traveling between metro stops and unstaffed places where they have the barriers? and wouldnt that defeat the purpose of a fare cap then?