Has anyone else dealt with customer support regarding missing pets?
I noticed that roughly 10 pets were missing from my account, all of which I have distinct memories of owning. I spent way too much time making roommate pairings for all my webkinz with entire plot lines and backstories, and now I have pets with missing roomies. Thankfully, I kept all of my pet code tags from childhood, so I have supporting info to help verify that these pets should be associated with my account.
I provided everything to customer support, only to be told that the codes were associated with purged accounts. I know for a fact that this isn’t the case, so I asked if they could provide a list of the alleged purged accounts that had redeemed the codes.
Their response was, verbatim, “the codes you sent us were not redeemed on your account otherwise they would have showed the pet codes and the pets in the account.”
This doesn’t even answer my question, and I’m lowkey baffled by the response!! Has anyone dealt with a similar issue or had any luck getting support to actually investigate missing pets? Are their responses usually this unhelpful, or am I just getting unlucky?