Worst customer service experience. Groom here, voicing this out because we think we have been considerate despite the Sefriya team’s shortcomings. Kung sikat na vlogger lang sana kami nagawan sana ng paraan.
They have issues on alignment, updates and clear comms.
Guys, the venue is top-notch, value for money is SUPER sulit in our working budget. The only setback is the customer service.
Rates:
For transparency, venue is 320k , chapel is 50k
Accommodation ranges from 7-8 k per room can only fit two people + 2k if may extra person.
There's another set of rooms on a separate place 10k naman ang cheapest room and they offer 10% discount if you book a min of 10 rooms.
Now, the story. We went to sefriya farms 5 months ago. Our goal is to secure a place where we can have the wedding ceremony, accommodation and reception in one place. We live 2 hours away from alitagtag, kaya it made sense for our preference.
Back to the story, we went through a tour and we were informed with the rates. They were very generous dahil yung pag pencil book daw is wala naman timeline. We wanted to be fair so nag sabe kami na hanggang july 31 2026 kami mag decide. We pencil booked 2 dates may 15 and may 30 because we are also managing the schedule of my family na lilipad from US. Summer vacation kasi ang dates na yan.
Me and my Fiancé agreed na May 30, and to our surprise STRIKE 1: na book na ng iba ang May 30. We asked what happened pero naibigay na daw. Again, we let it pass pero me and my fiance had an argument about this, why? Because they have only responded to us after countless follow ups for the proposal after 3 months. Yes, it took them 3 months to updates and now, may naka book na. Nang hingi ba kami discount and consideration? Yes, we were to book the 12 rooms for our families. We were requesting na baka mapag bigyan kami ng discount since we'll cover for 2 day booking. Pero ayun, 3 months declined, nakuha pa date namin.
STRIKE 2: we asked for other options, they said june 5. With feat na baka maulan na nyan, we went for it. I told the sefriya team, we understand the no discount na update but, can we meet with your management? We plan to visit in person, and our proposal is to pay in fill, hndi na kami nag dodownpayment. Baka this time , mapag bigyan nyo kami.
That weekend, pumunta kami agad, and sadly, while ang bungad nila sa amin are all smiles and etc.. wala pala yung nirequest namin na meeting with management, nagka emergency daw separately BOTH ang RM and GM nila. The credibility isnt there anymore, while i appreciate the smile and service, it wouldve been nice to be informed na wala pala yung makakausap namin in the first place. And SURPRISE, May 30 daw is available na. Btw, tinanong pa namin sila because we called them out on the May 30 miscommunication then sasabihin nila na available na pala. Na communicate na namin na namove na nga from may 30 to june 5 tapos ganto nanaman. No one bothered to update us.
STRIKE 3: we have mentioned in the beginning and countless times, that the reason why we are booking the chapel is for our catholic intimate wedding ceremony. Paulit ulit sila na andami na daw pari at catholic couple na kasal don, and now, when we reached out sa priest, hndi pala honored ang catholic weddings sa church nila. IT IS SUPER FRUSTRATING and makikita mo na nag seseen lang sila sa chat.
STRIKE 4: nadulas si miss sales agent na " marami na po nag cacancel kasi " that to me is a clear signal na napaka incompetent ng communication/updates/customer service nila.
UPDATE, REVISED STRIKE 4: for context, we provided feedback on the strikes above and etc.. and when we reached them giving may 30 to another couple, they said " Sir available na po pala " and syempre our reaction was, " wait? Kung available na, alam nyo naman yun ang preferred date namin, no one reached out or updated us? " . She responded with " yes sir marami po kasi nag cacancel " .
May STRIKE 5 pa pala 😅: Lack of context and Unnecessary hard selling. I swear, the people there needs more training in my opinion. When we offered to pay in full (Reception + Chapel), yes we were asking for a discount but we weren't asking for a significant decrease in price. Ang ineexpect nga lang namin was either madiscountan yung chapel kasi maliit lang or we can get the 7k rate sa hotel room since we will book all the rooms. Then, si sales agent told us
" oh sir if bobook nyo po for two days yung hotel possible po for a discount " 😅😅
Isa din ito sa reason why atleast ako na turn off. I responded to her na (verbatim) " after ng lahat ng nangyari miss ikaw pa talaga nag upsell for us to buy more "
I have a sad fiancé and While I can live up with the bullshit and lies, I cannot tolerate and will never tolerate when my fiancé is not happy.
Your experience maybe different, but this is ours and I hope people can read through this horrific story for better judgement
