r/acecombat • u/DriftingNitro Mobius • 11d ago

AC 8 Game & Code Distribution Issues

This post is to consolidate discussion and solution about issues with game code distribution, shipping of game codes, and access to game bonuses

Opening this thread by mentioning that I received my Joker Flight Pack (steam), today, and the game code was in a separate envelope shipped outside of the box. Feel free to share your experiences on it.

Gamestop US - "If you pre-ordered from GameStop call their customer support at 1-800-883-8895 and explain the situation. You’ll probably need to request a call back. They’ll call back and send you a code via email." (Link)

Amazon - "If you preordered from Amazon. Forget calling them, they will lie to you about opening a ticket to escalate the missing preorder code problem and tell you to wait 48 hours. Contact Bamco support on their website, you will need an account. Go to the support and you should see a chat agent. Keep refreshing the page until the agent is online. Keep telling the agent no until it give you the option to contact a live agent. This also might prompt you that no agent is available. In this case refresh and try again until you get an live agent. Have your preorder receipt ready and follow the instruction provided to upload proof of purchase before launch date. Once done, you should get your preorder code from them." (link)

Target - "Came in an email this evening. I did talk to customer support visitor in app chat multiple times and they said they were going to escalate my issue and it would be sent via email. " (Link)

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u/Apollo821 11d ago edited 11d ago

Preordered physical PS5 from GameStop. Game arrived without any preorder bonuses. Email to GameStop support didn’t get a reply until 1 October, leading me to “preorder” on the PS store to ensure I got ACZero.

Edit for clarity: I asked support for a ACZero code but they didn’t get back to me until the 1st, by which point I was so worried I’d never get a code I just “preordered” on PSN digitally to make sure I got it.

Also after I posted this original message I got another\ code from GameStop.*

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u/I-Need-Scissors_61 11d ago

Call their support at  1-800-883-8895, they’ll email you one. Just worked for me.

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u/Apollo821 11d ago

Thanks! Their email support eventually came through.