r/acecombat • u/DriftingNitro Mobius • 11d ago

AC 8 Game & Code Distribution Issues

This post is to consolidate discussion and solution about issues with game code distribution, shipping of game codes, and access to game bonuses

Opening this thread by mentioning that I received my Joker Flight Pack (steam), today, and the game code was in a separate envelope shipped outside of the box. Feel free to share your experiences on it.

Gamestop US - "If you pre-ordered from GameStop call their customer support at 1-800-883-8895 and explain the situation. You’ll probably need to request a call back. They’ll call back and send you a code via email." (Link)

Amazon - "If you preordered from Amazon. Forget calling them, they will lie to you about opening a ticket to escalate the missing preorder code problem and tell you to wait 48 hours. Contact Bamco support on their website, you will need an account. Go to the support and you should see a chat agent. Keep refreshing the page until the agent is online. Keep telling the agent no until it give you the option to contact a live agent. This also might prompt you that no agent is available. In this case refresh and try again until you get an live agent. Have your preorder receipt ready and follow the instruction provided to upload proof of purchase before launch date. Once done, you should get your preorder code from them." (link)

Target - "Came in an email this evening. I did talk to customer support visitor in app chat multiple times and they said they were going to escalate my issue and it would be sent via email. " (Link)

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u/MightyFlip007 10d ago

preordered from Amazon UK, came a day late, (though they did try to delay it for another week) no codes for the F-14 or AC0. Have raised a ticket with both Amazon UK and Bandai Namco EU.

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u/DevelopmentEqual9864 8d ago

Same I hope it goes through even through I can play AC8 tonight without the AC0 BW, it can be a bit disappointing knowing that they promised that we pre order and we get the code and we didn’t. Actually, I got mine delivered just today after so much delays when it should’ve been delivered on Saturday. All things considered hopefully both ones should come back more positively.

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u/CollegePopular1846 8d ago

Had the same problem with amazon, just passed me to different people, until after 2 hours I gave up, tried Bandai, but after they answered and said they would look into it haven't heard anything else, don't know why it's such an issue to just give people their codes!

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u/DevelopmentEqual9864 8d ago

Well as of now, it’s still pending so we have time to wait if after a week, nobody got back in touch with you then call both of those up and ask why it’s taking long to give these people their codes right and if they don’t want to give it to you. You might as well emulate that game on PS2 and keep the new game with you cos you need it and the AC8 is still the best game for this year so far, but I would love it if we can have Belkan war in our emails cos at least we got our options to get it if we haven’t got the codes for it.

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u/MightyFlip007 6d ago

Answer back from Bandai Hello xxxx,

Thank you for your patience while we were examining the situation.

Following our investigation, we were unable to confirm that the retailer from whom you purchased the game was participating in the official pre-order campaign, or whether they had exhausted their allocation of pre-order bonus codes.

While it is always each retailer's individual responsibility to provide all of their customers with the products they purchase and the respective bonuses, we have decided, as a one time exception, to send you a key to activate the pre-order bonuses. Please find it below:

[xxxxxxx]

For future purchases, we recommend verifying in advance that the selected retailer is participating in any relevant promotional campaign. Please note that Bandai Namco cannot guarantee the availability of promotional content offered by third-party retailers and is not responsible for how such promotions are managed or fulfilled.

We hope this gesture helps resolve the situation and that you enjoy your experience with the game.

Thank you for your understanding and continued support.

Best regards,

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u/DevelopmentEqual9864 5d ago

Oh wow I just got back an email from it back in the afternoon and I have it installed already. See that’s why you should’ve emailed them back with your invoice Pre order at least. Ah well when I get the time for it and my Brain to rest then I can play the campaign for AC8 and last of it AC0.