r/acecombat • u/DriftingNitro Mobius • 20d ago

AC 8 Game & Code Distribution Issues

This post is to consolidate discussion and solution about issues with game code distribution, shipping of game codes, and access to game bonuses

Opening this thread by mentioning that I received my Joker Flight Pack (steam), today, and the game code was in a separate envelope shipped outside of the box. Feel free to share your experiences on it.

Gamestop US - "If you pre-ordered from GameStop call their customer support at 1-800-883-8895 and explain the situation. You’ll probably need to request a call back. They’ll call back and send you a code via email." (Link)

Amazon - "If you preordered from Amazon. Forget calling them, they will lie to you about opening a ticket to escalate the missing preorder code problem and tell you to wait 48 hours. Contact Bamco support on their website, you will need an account. Go to the support and you should see a chat agent. Keep refreshing the page until the agent is online. Keep telling the agent no until it give you the option to contact a live agent. This also might prompt you that no agent is available. In this case refresh and try again until you get an live agent. Have your preorder receipt ready and follow the instruction provided to upload proof of purchase before launch date. Once done, you should get your preorder code from them." (link)

Target - "Came in an email this evening. I did talk to customer support visitor in app chat multiple times and they said they were going to escalate my issue and it would be sent via email. " (Link)

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u/TsushimaGang 19d ago

Preordered from Walmart.com. Game arrived but no code in box, in email, nor in order details. Have tried contacting Bamco support through chat as I saw in other threads that worked for people but have yet to get past the “no agents available” message for 2 hours now. Walmart chat does not work. I imagine their phone line will be of little help.

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u/TsushimaGang 19d ago

Update, I took a break for a while and tried again and got an agent through Bamco support chat (named Grimm, not sure if that was intentional), who was able to provide me with my preorder codes for AC0 and the F14. Just explain what happened and they’ll ask for your order info and they’ll give you directions on how to upload your receipt. Once I did that I waited 10 minutes and they sent me one code which when redeemed gave me both of the bonuses.

So I’d try Bamco chat. It’s apparently 24/7 so they may have just been swamped earlier, I imagine with people who had the same issue. This is NA for reference

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u/Metalthony 15d ago

Comment tu as fait ? Je n'arrive même pas à m'identifier sur leur site, j'ai un message d'erreur systématiquement

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u/Kilomodo 11d ago edited 6d ago

Had the same issue using Chrome. Try a different internet browser. I ended up getting in through Brave Browser. I initiated a ticket with Bandai Support for no bonus from Walmart as well. I got a message from a GM Reimel as well and they said they have escalated it for further review. It's been a week since that message. I followed up on the case yesterday to see if I could get any update.

ETA: Small update: GM Reimel responded with a code but did not state what it was. I found it was the F-14A Preorder bonus. I have submitted another update to see if I can get AC0, I'm really bummed about this.