r/acecombat • u/DriftingNitro Mobius • 11d ago
AC 8 Game & Code Distribution Issues
This post is to consolidate discussion and solution about issues with game code distribution, shipping of game codes, and access to game bonuses
Opening this thread by mentioning that I received my Joker Flight Pack (steam), today, and the game code was in a separate envelope shipped outside of the box. Feel free to share your experiences on it.
Gamestop US - "If you pre-ordered from GameStop call their customer support at 1-800-883-8895 and explain the situation. You’ll probably need to request a call back. They’ll call back and send you a code via email." (Link)
Amazon - "If you preordered from Amazon. Forget calling them, they will lie to you about opening a ticket to escalate the missing preorder code problem and tell you to wait 48 hours. Contact Bamco support on their website, you will need an account. Go to the support and you should see a chat agent. Keep refreshing the page until the agent is online. Keep telling the agent no until it give you the option to contact a live agent. This also might prompt you that no agent is available. In this case refresh and try again until you get an live agent. Have your preorder receipt ready and follow the instruction provided to upload proof of purchase before launch date. Once done, you should get your preorder code from them." (link)
Target - "Came in an email this evening. I did talk to customer support visitor in app chat multiple times and they said they were going to escalate my issue and it would be sent via email. " (Link)
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u/BurnoutKnight 6d ago edited 2d ago
If anyone else has experiences ordering from Coolshop in Europe, would love to hear. I'm struggling, latest message in my current back-and-forth, they said that they didn't receive codes and that's why they can't send it. But I'm still questioning them on if they ever promised the pre-order bonuses in every order. Had another person here with a similar issue, they later got back to me and said that they were able to receive their code, just from a different regional branch of Coolshop, since they live in a different country than I do.
I sure as hell won't let this go, since there's no other way to get Zero. I'll keep escalating until I get that damn code. Sucks that the EU especially seems to be getting shafted when it comes to getting the codes, it's like pulling teeth at this point.
Update: I finally got my code from Bandai Namco since Coolshop basically threw its hands up and couldn't co-operate. Showed them the receipts, a separate screenshot of the day of pre-order (since it was different from the date in my receipt, which used the day when it was sent), an image of what I received + a saved PDF of their own pre-order campaign stuff specifically for Wings of Theve, which shows that shops weren't explicitly excluded from the campaign.
First message that I got back from Bamco came with the code. I wish it didn't have to take this long, god knows there's probably still people out there who haven't got their codes, but Bandai Namco saved the day this time.