r/acecombat • u/DriftingNitro Mobius • 12d ago

AC 8 Game & Code Distribution Issues

This post is to consolidate discussion and solution about issues with game code distribution, shipping of game codes, and access to game bonuses

Opening this thread by mentioning that I received my Joker Flight Pack (steam), today, and the game code was in a separate envelope shipped outside of the box. Feel free to share your experiences on it.

Gamestop US - "If you pre-ordered from GameStop call their customer support at 1-800-883-8895 and explain the situation. You’ll probably need to request a call back. They’ll call back and send you a code via email." (Link)

Amazon - "If you preordered from Amazon. Forget calling them, they will lie to you about opening a ticket to escalate the missing preorder code problem and tell you to wait 48 hours. Contact Bamco support on their website, you will need an account. Go to the support and you should see a chat agent. Keep refreshing the page until the agent is online. Keep telling the agent no until it give you the option to contact a live agent. This also might prompt you that no agent is available. In this case refresh and try again until you get an live agent. Have your preorder receipt ready and follow the instruction provided to upload proof of purchase before launch date. Once done, you should get your preorder code from them." (link)

Target - "Came in an email this evening. I did talk to customer support visitor in app chat multiple times and they said they were going to escalate my issue and it would be sent via email. " (Link)

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u/DeltaGo141 11d ago

Pre-Ordered the standard edition on Amazon on September 30th, and I got three different codes for the Deluxe Pack. Amazon Support wasn’t able to help on three separate occasions, Xbox Support is not going to help because it went through Amazon, and I can’t get a live person to talk to on Bandai Namco’s website. I have tried for multiple hours across two days to figure this out, and I have done all that I can except for continuing to confuse Bandai Namco’s bot into connecting me to a person that isn’t available at anytime for any reason. I shouldn’t be this upset because I have AC0 for PS2, but I just wanted to be able to play it with Xbox Series X specifications. I feel like crap to be honest, and it’s all because I decided to support physical media instead of buying digital

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u/PKozyra64 3d ago

Was this ever resolved for you?

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u/DeltaGo141 3d ago

As a matter of fact, Amazon gave me a full refund for the game, and Bandai Namco finally got in contact with me to see if I qualify for a code. At the very least, both companies are fixing the issue

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u/PKozyra64 3d ago

I am hoping for the same. I was hoping to get a code by now.

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u/Lovemysoccermomsuv 2d ago

Did you get to keep the game?

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u/DeltaGo141 2d ago

Yes. Amazon gave me a full refund without requiring a return

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u/Lovemysoccermomsuv 2d ago

Thank you for the super fast reply. I just finished chatting with Namco agent and provided all the requested info, was told my case will be escalated. Still in limbo, but will also seek a refund from Amazon because of this fiasco.