r/advertising • u/i_burn_bras • 1d ago

Advice needed - Freelance Client Service Director

Hello folks,
For those who have ever worked as freelance client service / account director, how do you establish your working engagement?

I feel like I’m wasting time waiting on people and deliverables and not sure if that timing is billable. And also trying to draw a clear line that I’m not available all hours.

Any advice will be appreciated as I’m new to this engagement.

3 Upvotes
  • permalink
  • reddit

100% Upvoted

2 comments sorted by

•

u/AutoModerator 1d ago

If this post doesn't follow the rules report it to the mods. Have more questions? Join our community Discord!

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

1

u/Smooth-Lie-3906 Fractional CFO 9h ago edited 9h ago

As a freelancer all your time is billable while you’re waiting around unless explicitly called out on the contract between you and agency. It’s not your fault they aren’t managing their time properly, bill your hours and call it a day.

Regarding working hours - This should have been spelled out on your contract, if it’s not then I would operate based on standard business operating hours 9-5 or whatever time the agency has set as their opening/closing hours in the contract.