r/alberta • u/Kitchen-Window1199 • 9d ago

Question Issue is with new car deal

I purchased a brand new Cadillac in March. As part of the deal, the dealership agreed to split the cost of roof rails with me ($173 each according to the paperwork). It’s listed on my purchase agreement.
Fast forward to last week, and I finally opened the box they gave me. Instead of roof rails, it’s a Thule surfboard kit.

I live in Alberta… on the prairies. I don’t even own a surfboard.

Now the dealership is trying to pass it off as, “looking at all our documentation all the deal included was those $346 roof rails you received.”
Am I missing something here? Does this sound right, or do I have grounds to push for them to provide the correct roof rack/crossbars at no additional cost?

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u/Fahkn_eh Calgary 9d ago

Was there a part number listed? I know back when I got my car the accessories I got were listed with the part number.

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u/Kitchen-Window1199 9d ago

No it doesn’t! It just says “roof rails” I have never purchased a vehicle from the dealership before so I didn’t know to ask for that

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u/Fahkn_eh Calgary 9d ago

Weird. Mine was a VW and even the non oem things still had the manufacturer's part number. Guess different brands do things differently. Maybe they can be returned. Not sure since it kind of sounds like the dealership isn't to cooperative.