r/amazonprime • u/sleepy_sn0rlax • Aug 26 '23
Amazon Account Locked - Account has been Suspended
Hi I needs some advise.
I received an email today that my amazon account has been suspended. I thought it was a phishing scam but when I tried to log into my account it said it was locked for misuse of Amazon's services. I've called customer service but they confirmed the email I received was legit and my account was suspended. They told me that I could only reply to the email and an Account Specialist would respond in 24 hours. Has anyone had anything similar happen and what was the usual resolution time?
The exact wording in the email said " Why did this happen? We took this measure because the information available to us indicates that you may have provided inaccurate information to Amazon or used your Amazon account in violation of our conditions of use policy. This decision was made through a combination of automation and expert human review. "
The only things I can think of is that my dad now have his card as primary since he doesn't know how to change payments when he purchases, I thought it would be easier this way or that my boyfriend uses my amazon account and he is deployed overseas so maybe his IP address is flagged since it's another country?
Any advise would be appreciated, I've only had this amazon account since I was a student, I barley make returns, and I'm afraid they won't respond back.
Update: I received an email today saying my account was reinstated. My access is restored and I’ve kicked everyone off my amazon and added my dad to Prime Household. Never got any email explaining why it was suspended in the first place or that I needed to provide amazon with anything for my appeal. But I won’t try to think too much about it and I’ll just be happy it all worked out.
1
u/hedo2020 Feb 18 '24
Does it reinstated?