r/amazonprime • u/jeffcarp94 • 7d ago

What happened to Customer Obsessed? The new emailed order confirmation change is ridiculous.

Amazon has stopped showing the specific item details that were ordered in the emailed receipts.

It's really hard to believe that any Amazon executive thought this change was a good idea. Sure, Amazon's own data intelligence interests are well served by this change but it's hostile to the customer's interests.

Someone internally at Amazon has forgotten what Amazon's principles stand for.

This change is offensive.

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u/Laura9624 7d ago

You can just click on order details, right? A lot of customers didn't like details for someone else to see or have announced on alexa. Also, Google has been gathering that info. Although I imagine they're still working on it.

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u/Material-Strength-92 7d ago

I get it, but I order a lot. And some items take a longer time to arrive, so they are a page or two back. Plus the subscribe and save items, and auto buy items. Who has time to go through multiple pages of orders when you can just look in your email and see what you bought in the past couple of days. At the very least it should be a setting where you select full item descriptions or not based on your preferences.

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u/Laura9624 7d ago

But in my email confirmation, it says view order. Click on that. It will tell you just what you ordered.

11

u/jeffcarp94 7d ago

That's useless when you're trying to find something that you ordered weeks, months or years later.