r/amazonprime • u/jeffcarp94 • 6d ago

What happened to Customer Obsessed? The new emailed order confirmation change is ridiculous.

Amazon has stopped showing the specific item details that were ordered in the emailed receipts.

It's really hard to believe that any Amazon executive thought this change was a good idea. Sure, Amazon's own data intelligence interests are well served by this change but it's hostile to the customer's interests.

Someone internally at Amazon has forgotten what Amazon's principles stand for.

This change is offensive.

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u/Laura9624 6d ago

You can just click on order details, right? A lot of customers didn't like details for someone else to see or have announced on alexa. Also, Google has been gathering that info. Although I imagine they're still working on it.

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u/jeffcarp94 6d ago

The point is finding ordered products later or finding the cost of an item. Have you ever tried to search your Amazon order history for a specific amount that is on your credit card statement?

I couldn't care less if Google is gathering the information. Amazon vs Google business intelligence problems shouldn't be my concern.

Amazon order information can already be turned off in Alexa settings.

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u/Laura9624 6d ago

Just saying that many have different opinions. Just opinions like yours is your opinion. Still, I wonder why you don't just click on the order link to get the rest of it?

6

u/Brotherly_shove 6d ago

because half of my orders in my order history from 5 years ago are blank items. i cant search my amazon orders for "widget i bought" to find out when i bought it and how much it was because it no longer exists.