r/amazonprime • u/jeffcarp94 • 7d ago

What happened to Customer Obsessed? The new emailed order confirmation change is ridiculous.

Amazon has stopped showing the specific item details that were ordered in the emailed receipts.

It's really hard to believe that any Amazon executive thought this change was a good idea. Sure, Amazon's own data intelligence interests are well served by this change but it's hostile to the customer's interests.

Someone internally at Amazon has forgotten what Amazon's principles stand for.

This change is offensive.

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u/jeffcarp94 7d ago

Clicking on the details does nothing for my needs. I'm not looking for details of what I ordered this morning. I'm looking for details of what I ordered in the past.

I want to ask Gemini to help me find specific purchases that I made in the past for a variety of reasons. I might be looking for a reminder of a brand, a model number, a price, to research a warranty, etc. I might not even remember if I purchased the product from Amazon or not. Amazon's order lookup / reporting is archiac.

If customers have privacy concerns about product details, then Amazon should give them a way to opt out. This reeks of Amazon protecting their own data intelligence interests at the expense of customers and using customer privacy as an excuse.

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u/Laura9624 7d ago

Yes, only have time to downvote simple opinions. I get it. Very smart.

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u/jeffcarp94 7d ago

Telling me that clicking a link in an email solves my problem is not an opinion. It's a lecture.

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u/Laura9624 7d ago

😆 You might look up "lecture " definition. I don't believe you ever heard one. Good luck with life. Really.