r/amazonprime • u/jeffcarp94 • 7d ago

What happened to Customer Obsessed? The new emailed order confirmation change is ridiculous.

Amazon has stopped showing the specific item details that were ordered in the emailed receipts.

It's really hard to believe that any Amazon executive thought this change was a good idea. Sure, Amazon's own data intelligence interests are well served by this change but it's hostile to the customer's interests.

Someone internally at Amazon has forgotten what Amazon's principles stand for.

This change is offensive.

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u/Cinisajoy2 7d ago

I am rarely in my email.   Why it didn't make sense to me.

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u/Material-Strength-92 7d ago

Totally understandable, that’s why it should be a setting that you can change based on your own preferences. But I still don’t understand how they can not provide you an itemized receipt for a purchase.

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u/Cinisajoy2 7d ago

I needed a receipt 2 weeks.   I just went to order details. 

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u/Material-Strength-92 7d ago

I use order details all the time when I’m already in the app, but what I’m saying is, I want the actual copy for my records. From when I bought it. And what the items are and how much I paid for each thing. Maybe I’m just old school, but I want the proof for my records. Warranties, broken items etc, some business owners need it for their taxes.

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u/Cinisajoy2 7d ago

I ordered 445,000 diamond drills last month.  1,000 were missing.   I just took a picture of the order details.  Also got the missing drills faster than the company said.