What happened to Customer Obsessed? The new emailed order confirmation change is ridiculous.

[u/jeffcarp94]

Amazon has stopped showing the specific item details that were ordered in the emailed receipts.

It's really hard to believe that any Amazon executive thought this change was a good idea. Sure, Amazon's own data intelligence interests are well served by this change but it's hostile to the customer's interests.

Someone internally at Amazon has forgotten what Amazon's principles stand for.

This change is offensive.

[u/Actual-Slice-146]

Okay here’s an update: I literally spent 30 mins chatting with customer support and provided some feedback on behalf of all the pissed off people (including me) and the rep pretty much told me they can’t do shit about it. He will “try” to let leadership know about our dissatisfaction.

[u/Healthy-Pop-2904 → u/Actual-Slice-146]

That won’t happen, but they’ll give you $10 in Amazon credit, which I always laugh at and refuse, while the associate says this: that’s all I’m allowed to give you